Paul Rumsey has served as VP and Chief Learning Officer at Parkland Health & Hospital System since February 2016. He is charged with aligning the system's talent development and cross-functional strategy with Parkland's Strategic Plan – Parkland 2020 – across the areas of career development, leadership development and training and development. Rumsey facilitates strategic planning meetings and goals with Parkland’s senior executive leadership and their direct reports. He also directs talent review and succession management strategy and implementation. Rumsey is certified in DiSC, EQi-2.0, Situational Leadership and Marshall Goldsmith Stakeholder Centered Coaching. He was named Becker’s Hospital Review Top 10 Chief Learning Officers to Know.
Rumsey’s previous experience includes serving as Vice President of Global Learning and Development at TGI Fridays. With a global workforce of 70,000 he facilitated C-Suite talent reviews and succession management. He spearheaded the creation and implementation of development programs for all leadership levels across the country’s 900 restaurants in over 60 countries. During his tenure at Fridays, he applied business intelligence analytics to quantify the business impact learning experiences had on guest satisfaction (net promoter scores), decrease in guest complaints and improvement in sales.
Prior to TGI Fridays, Rumsey was the VP, Education Delivery and Operations Worldwide at MicroStrategy, a leading business intelligence company, where he introduced a blended learning solution of online, classroom and real-time webinar training for clients globally.
Prior to MicoStrategy, Rumsey played a key leadership role as Sr. Director, Operations Training at UnitedHealth Group and worked directly with NurseLine in-bound and out-bound phone nursing. He introduced an effective change management model, service training and leadership development to ensure UHG met client expectations and clinical quality.
Additionally, Paul has previously served in administration leadership and faculty positions at the collegiate and high school levels.
More content by Paul Rumsey
You’re a new leader, but rather than being excited you’re scared… scared of being found out as a fraud. It’s called the Impostor Syndrome. Parkland CLO Paul Rumsey explains what it is and gives advi...Read More...
Unexpected turnover in leadership puts any organization at risk. Paul Rumsey is the chief learning officer for Parkland Health and Hospital System and has been instrumental in shaping the organizatio...Read More...