Analyzing Your HR Service Delivery Model: How To Define and Measure Value in Customer Outcome Terms
HR departments are increasingly being seen as business partners by organizations, and as such are expected to prove their worth when it comes to meeting a company's strategic goals.
Once, HR customers were all within the organization. But now, the definition is arguably widening to include the external customers of a business. Performance is now increasingly being looked at in customer outcome terms.
The link between HR departments and customer service is tightening and it's easy to see...
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