February 24 - 26, 2019
Westin Downtown Austin, Austin, TX

Exchange Day 1

9:00 am - 10:00 am Exchange Registration

10:00 am - 10:10 am Welcome Orientation

10:10 am - 10:20 am Thoughtexchange Introduction

10:20 am - 10:30 am Chairperson’s Opening Remarks - Michelle Eppler, Associate Vice President, Bellevue University Human Capital Lab

10:30 am - 11:00 am Building a High Performance Internal L&D Team in the Age of Overwhelm and Distraction

In an age of a crowded and ever-changing tech market, many learning and development companies are still struggling with internally focused, outdated and static approaches without engagement. Organizations are increasingly realizing they need a well-constructed learning and development infrastructure that increases employee effectiveness by connecting at all levels to a broad range of content, processes, and technologies to drive performance. Join Corey as he walks us through how to build a high performance internal L&D team. In this session:

  • Document the correlation between learning and performance
  • Uncover the opportunities, focus on the critical and plan for action
  • Learn behaviors of today’s high-performance employee
  • Build the right infrastructure to support a learning culture

Corey Rewis, SVP- Learning Executive for Global Wealth & Investment Management at Bank of America

Corey Rewis

SVP- Learning Executive for Global Wealth & Investment Management
Bank of America

11:00 am - 11:35 am Focus Session - Make Learning Engaging

As Allstate transitioned from a Culture of Training to Learning, the need to dynamically engage learners became paramount. To transform in-person class from lectures to interactive learning events, they partnered with ThoughtExchange.

11:35 am - 1:00 pm Brunch & Networking Activity

1:00 pm - 1:30 pm The New Face of the 2020 Corporate University: Connected, Continuous and Collaboration-Driven

In today’s rapidly changing environment employee want learning and development “just in time” and they wanted the “bites” that are relevant to their success on the job and at the moment, they can’t wait for the next scheduled training or devote a day to a class. Hear the inside story of Southwest University on how they are meeting people where they are and enable employees and leaders to “own” their development.
·         Setting the vision as a virtual corporate university designed to meet the needs of a global workforce
·         Transforming how employees learn: using social and collaborative strategies to the ground in the daily workflow
·         Insight on strategies used to foster user engagement and adoption, and develop the future roadmap
Elizabeth Bryant, Chief Learning Officer at Southwest Airlines University

Elizabeth Bryant

Chief Learning Officer
Southwest Airlines University

1:30 pm - 1:35 pm Transition time

1:35 pm - 2:05 pm Business Meetings

2:05 pm - 2:35 pm Business Meetings

2:35 pm - 3:05 pm Business Meetings

3:05 pm - 3:10 pm Transition time

Tracked Sessions


3:10 pm - 3:55 pm Bionic learning: American Airlines' P laybook for R eskilling the Workforce
The near future of learning and development (L&D) is already here. And this new reality includes workers and their managers sharing responsibility in developing skills.
That means the practices of L&D need to evolve. The most successful people leaders do more than just “supply” learning and buy new tech. They also enable their workers to take learning into their own hands with continuous upskilling opportunities. American Airlines has done just that and will be at HR Exchange Network to share some of their successful practices. Find out: 
·         Why progressive learning leaders are rethinking their strategies and what their new approach looks like 
·         How innovative L&D professionals are redesigning their toolkits and technology architectures 
·         What American Airlines is doing to re-organize and re-skill their diverse workforce


3:10 pm - 3:55 pm Build a Coaching Culture: “Win” the New Leadership “Game"
Are leaders in your organization playing the "new game" of leadership by the "old rules," leaving everyone involved feeling like something is missing? This interactive session will help you discover the "new rules" of leadership, and show you how instilling a coaching culture can help your organization "win” by:
·         Engaging people to learn with and from each other, across boundaries and borders
·         Giving younger workers the “in the moment” development they’re asking for
·         And motivating people to have real conversations in real time, to make real change happen

3:55 pm - 4:15 pm Networking Break

4:15 pm - 4:45 pm The Resilient Self of the Learning Leader: How Learning Leaders Leverage Resilience and Prioritize Our Own Growth

Learning and Leadership Development professionals spend a significant amount of time developing others, but what about ourselves? How do each of us, as individuals and leaders, within our organization listen to ourselves and create the space for our own growth? 
We’ll begin with an experiential exercise meant for us to drop into our own experience as learning leaders. Then, we’ll discuss elements of The Five Practices of Particularly Resilient People and the application of these practices to our own resilience as learning leaders including:
·         Vulnerability: Leveraging an integrated self at home and at work to live congruently and overcome The Shame Bias
·         Connection: Developing deeper connections and communities of practice to address loneliness and burnout
·         Grati-osity: Stepping forward with both gratitude and generosity in order to share lessons learned and serve as a mentor in to cultivate greater empathy, honesty, and trust across the organization
Taryn Stejskal, Ph.D., Head, Leadership Development, Executive Programs, & Coaching at Cigna

Taryn Stejskal, Ph.D.

Head, Leadership Development, Executive Programs, & Coaching

Kat Steinmetz, Director, Learning & Development at Stitch Fix

Kat Steinmetz

Director, Learning & Development
Stitch Fix

4:45 pm - 5:30 pm Industry Insight - Seeing the Big Picture - Business Acumen to Build Your Credibility, Career & Company

Your executive team wants the entire business to be profitable, not just a single unit. They want all employees to understand and better contribute to how the entire company makes money. And employees want to feel that the work they do for their company is worthwhile and makes a difference. The problem is that most people "in" business, don't "get" business. While we understand our jobs, the big picture seems too complex to grasp, and complexity is an underlying challenge in any business, regardless of size, industry, or stage of development. 
How do we simplify the complex? Bestselling author and business leader, Kevin Cope, has figured it out. When you break down even the largest, most complex multinational company into its most fundamental elements, you'll find the same five drivers that power your business, or any business. If you want to be seen as a major contributor, someone who understands your overall business – not just how your department works – don't miss Kevin's keynote.

5:30 pm - 6:00 pm Industry Insight - What’s Your Case Study? Custom Learning through the Case Method

The Case Method has been a leading approach in MBA and executive education programs since cases entered the Harvard Business School curriculum over a century ago.  Since then, adoption of case-based learning has grown not only among MBAs and executives (In 2014, HBS Publishing sold 12 million cases to 4,000 schools and companies), this approach has spread meaningfully to other fields such as education, public policy, law, and health care.
Two new developments in the field deserve the attention of today’s CLO. First, we are seeing the development of online case studies, which favor video and interactive links over a written narrative. Second, L&D leaders are discovering innovative applications of the Case Method to advance learning at the highest level. This session will:
·         Discuss how the Case Method works and why it is growing in popularity
·         Highlight the way in which organizations, including Apple University, have made the approach integral to L&D
·         Consider a range of applications for custom and commercially available case studies
·         Look at both traditional (paper-based) and digital case study formats

6:00 pm - 6:30 pm Closing Address - Learning Technology Ecosystems: Does Your Technology Play Well Together?

In a world where learning technology is exploding and new apps and solutions are launched daily the learning technology landscape is evolving faster than ever. The CLO of today and certainly tomorrow is not only managing the development of people but also an ecosystem of learning technology. Here is the reality: It is no longer enough to be good at managing individual learning technology platforms. To successfully manage this plethora of apps it is necessary to manage the eco-system of learning technology. This session will:

  • Highlight the basics of what a learning technology ecosystem is
  • Review key elements of good learning ecosystem management
  • Gain key insights into the current state of learning technology
  • Become inspired by future perspectives on Learning Technology 
Casper Moerck, Head of Learning Technology – Americas at Siemens

Casper Moerck

Head of Learning Technology – Americas

6:30 pm - 7:30 pm Cocktail & Dinner Reception

Welcome to Austin! Unwind after a day of networking and enjoy the eclectic city for an authentic Austin experience with music, specialty cocktails, and dinner.