Leveraging Learning to Build an Inclusive & Profitable Company Culture

February 23 - 25, 2020 | Omni Barton Creek Resort, Austin, TX

Day One: Sunday, February 23, 2020

10:15 am - 10:45 am Registration

10:45 am - 10:50 am CLO Exchange Welcome

10:50 am - 11:00 am Thoughtexchange App Introduction


Michelle Eppler Ed.D

Associate Vice President
Bellevue University Human Capital Lab

11:05 am - 11:35 am All Onboard! Mapping the Employees Journey of Learning, Starting with Onboarding

Michael Godfrey - Head of Learning & Development, Expedia
In enterprise organizations, there are unique challenges that you face when you are globally dispersed, with a growing remote workforce. Hear from Michael Godfrey from Expedia, who built a digital onboarding program from the ground-up, to quickly get employees up to their targets. , and how it was. Learn how they built a program that took into account each of the business components and made a learning map in a rapidly growing, international tech environment, based on a core platform of trust within the tight-knit Expedia platform, and married it with leadership development.

In this session, we will discuss: 
•Building learning profiles that are broad enough to foster company culture, but allow for localization
•Teach employees how to have constructive conversations with their co-workers and managers
•Ensure that remote employees are engaged in team-building and achieve cultural buy-in


Michael Godfrey

Head of Learning & Development

11:35 am - 12:05 pm Technologies of Today and the Future – How to Determine What Makes Sense for Your Learning Programs (PH)

Join two learning leaders engaging in a lively-conversation, followed by an in-depth Q&A session, discussing how they successfully manage the advancement of technology and the latest learning tools in their organizations.

Topics include:
•How to determine what types of technology will work for your organization
•The range of options such as AI, AR/VR, chatbots, mobile learning, micro-learning, virtual classrooms, and how each are beneficial for different situations
•How to streamline the learning process, creating efficiency, and encouraging long-lasting results 

12:05 pm - 12:40 pm Developing Diverse Leadership: Creating Inclusive Management Training Programs

Christyl Murray - Vice President, CAO & Technology Training, J P Morgan
While diversity and inclusion initiatives are a great start, you need to develop these new hires into the leaders of tomorrow. Learn techniques for updating your training and development plans to adequately and meaningfully address implicit bias, and create inclusive training programs that provide the support that help provide a level playing field for your team to grow. In this session we will examine how one company transformed their corporate culture to encourage open dialogue and equality among employees through comprehensive development programs.

They will discuss:
•Establishing Employee Resource Groups (ERGs)
•Training your management team to recognize and address unconscious bias
•Understanding the implications of code-switching


Christyl Murray

Vice President, CAO & Technology Training
J P Morgan

12:40 pm - 1:40 pm Networking Lunch Activity

1:40 pm - 2:10 pm The Evolving Role of the Chief Learning Officer – Aligning Learning with Business Goals

Iris Ware Dr. - Chief Learning Officer, City of Detroit
As the workforce faces a generational shift, CLO’s are addressing the needs of the modern learner while conveying their value at the senior level. C-Suite executives expect you to tie learning initiatives to real-world impacts on key metrics, including revenue and growth. If you can provide credible answers, you will ensure a seat at the leadership planning table, so learning can be at the forefront of organizational transformation.

In this session we will discuss:
•Engaging senior leaders at the planning table, identifying the metrics that matter to key stakeholders to obtaining buy-in to drive the priority of training investments 
•Methods to account for how much money and time are actually spent enterprise-wide in learning 
•Collaboration with business units at a functional level to align L&D programs with day-to-day business needs. 
•Scaling L&D globally, creating cost-effective and effective learning experiences Recognize the metrics that must be put in place to monitor progress and learn how to measure results and impact 


Iris Ware Dr.

Chief Learning Officer
City of Detroit

2:10 pm - 2:50 pm The Value of Empowering and Teaching Individuals Their Impact to Build Insight

Business acumen is a foundation that's needed, but that's too often missing, in corporate curriculums. For example, without business acumen can individuals ever fully master more conventional business skills like leadership presence, negotiation, or communications? Even when it comes to something seemingly unrelated like diversity training – individuals with business acumen have a better understanding of how different perspectives can help shape a successful project and ultimately a successful company. 

2:50 pm - 3:05 pm Networking Break

3:05 pm - 3:35 pm Business Meetings

3:35 pm - 4:05 pm Business Meetings

4:05 pm - 4:35 pm Business Meetings


4:40 pm - 5:25 pm Rewiring Your Employees Brains: How One-on-One Coaching Can Affect Lasting Change, presented by Cylient
We see it all too often. Employees leave another “transformation” development session with a workbook full of insights, epiphanies, and action items, only to return to work with the same challenges and habits they are trying to kick. After a few days, the motivation fades, and they find themselves back in their old patterns with no transformational actions taken. In this session, you will learn the timing, tools, and the strategies used to shift an entire organizational culture.

Topics discussed will include:
•Creating personalized development plans to drive change and increase employee engagement
•Developing strategies that reinforce behavior changes
•Ensuring utilization of key programs by meeting people where they are


4:40 pm - 5:25 pm Measuring what Matters - Proving the Value of L&D Initiatives
After your latest learning program is implemented and you’re ready to sit back and relax, you realize that you need to decide how you are going to approach measuring its success. It is surprisingly difficult to measure results accurately.Identifying what success means for your program and what indicators even reflect that can be convoluted and confusing.  

•Determine which metrics matter to all your stakeholders
•Correctly calibrate your measurements to get a realistic picture of your organization’s L&D results
•Create dashboards that are meaningful across the organization

5:25 pm - 5:50 pm Communication Company Culture with L&D (PH)

5:55 pm - 6:40 pm L&D for “Deskless” Workers

80% of workers are “deskless” working in a variety of both customer facing and remote positions, across all industries. These workers present a unique challenge to deploy learning and development programs, and skills and training requirements vary, so your training for these employees must be nimble and flexible to meet the most stringent state and quality standards. In this panel we will review the unique challenges that this group presents, and how we can meet this with new training methods and just-in-time training.
•Providing access to training portals
•Workflow training programs
•Geotagging for field training

6:40 pm - 6:45 pm Chairperson’s Closing Remarks

6:45 pm - 7:15 pm Networking Reception and Dinner