Leveraging Learning to Build an Inclusive & Profitable Company Culture

February 23 - 25, 2020 | Omni Barton Creek Resort, Austin, TX

Day One: Sunday, February 23, 2020

10:15 am - 10:45 am Registration

10:45 am - 10:50 am CLO Exchange Welcome

10:50 am - 11:00 am Thoughtexchange App Introduction


Michelle Eppler Ed.D

Associate Vice President
Bellevue University Human Capital Lab

11:05 am - 11:35 am All Onboard! Mapping the Employees Journey of Learning, Starting with Onboarding

Michael Godfrey - Head of Learning & Development, Expedia
In enterprise organizations, there are unique challenges that you face when you are globally dispersed, with a growing remote workforce. Hear from Michael Godfrey from Expedia, who built a digital onboarding program from the ground-up, to quickly get employees up to their targets. , and how it was. Learn how they built a program that took into account each of the business components and made a learning map in a rapidly growing, international tech environment, based on a core platform of trust within the tight-knit Expedia platform, and married it with leadership development.

In this session, we will discuss: 
•Building learning profiles that are broad enough to foster company culture, but allow for localization
•Teach employees how to have constructive conversations with their co-workers and managers
•Ensure that remote employees are engaged in team-building and achieve cultural buy-in


Michael Godfrey

Head of Learning & Development

11:35 am - 12:05 pm Panel: Technologies of Today and the Future – How to Determine What Makes Sense for Your Learning Programs

Join learning leaders engaging in a lively-conversation, followed by an in-depth Q&A session, discussing how they successfully manage the advancement of technology and the latest learning tools in their organizations.

Topics include:

  • How to determine what types of technology will work for your organization
  • The range of options such as AI, AR/VR, chatbots, mobile learning, micro-learning, virtual classrooms, and how each are beneficial for different situations
  • How to streamline the learning process, creating efficiency, and encouraging long-lasting results 

12:05 pm - 12:35 pm Developing Diverse Leadership: Creating Inclusive Management Training Programs

Christyl Murray - Vice President - Firmwide Talent Development, JPMorgan Chase & Co.
While diversity and inclusion initiatives are a great start, you need to develop these new hires into the leaders of tomorrow. Learn techniques for updating your training and development plans to adequately and meaningfully address implicit bias, and create inclusive training programs that provide the support that help provide a level playing field for your team to grow. In this session we will examine how one company transformed their corporate culture to encourage open dialogue and equality among employees through comprehensive development programs.

They will discuss:

  • Establishing Employee Resource Groups (ERGs)
  • Training your management team to recognize and address unconscious bias
  • Understanding the implications of code-switching


Christyl Murray

Vice President - Firmwide Talent Development
JPMorgan Chase & Co.

12:40 pm - 1:40 pm Networking Lunch Activity

1:40 pm - 2:10 pm The Evolving Role of the Chief Learning Officer – Aligning Learning with Business Goals

Dr. Iris Ware Dr. - Chief Learning Officer, City of Detroit
As the workforce faces a generational shift, CLO’s are addressing the needs of the modern learner while conveying their value at the senior level. C-Suite executives expect you to tie learning initiatives to real-world impacts on key metrics, including revenue and growth. If you can provide credible answers, you will ensure a seat at the leadership planning table, so learning can be at the forefront of organizational transformation.

In this session we will discuss:
•Engaging senior leaders at the planning table, identifying the metrics that matter to key stakeholders to obtaining buy-in to drive the priority of training investments 
•Methods to account for how much money and time are actually spent enterprise-wide in learning 
•Collaboration with business units at a functional level to align L&D programs with day-to-day business needs. 
•Scaling L&D globally, creating cost-effective and effective learning experiences Recognize the metrics that must be put in place to monitor progress and learn how to measure results and impact 


Dr. Iris Ware Dr.

Chief Learning Officer
City of Detroit

2:10 pm - 2:50 pm The Value of Empowering and Teaching Individuals Their Impact to Build Insight

Business acumen is a foundation that's needed, but that's too often missing, in corporate curriculums. For example, without business acumen can individuals ever fully master more conventional business skills like leadership presence, negotiation, or communications? Even when it comes to something seemingly unrelated like diversity training – individuals with business acumen have a better understanding of how different perspectives can help shape a successful project and ultimately a successful company. 

2:50 pm - 3:05 pm Networking Break

3:05 pm - 3:35 pm Business Meetings

3:35 pm - 4:05 pm Business Meetings

4:05 pm - 4:35 pm Business Meetings


4:40 pm - 5:25 pm Rewiring Your Employees Brains: How One-on-One Coaching Can Affect Lasting Change
We see it all too often. Employees leave another “transformation” development session with a workbook full of insights, epiphanies, and action items, only to return to work with the same challenges and habits they are trying to kick. After a few days, the motivation fades, and they find themselves back in their old patterns with no transformational actions taken. In this session, you will learn the timing, tools, and the strategies used to shift an entire organizational culture.

Topics discussed will include:

  • Creating personalized development plans to drive change and increase employee engagement
  • Developing strategies that reinforce behavior changes
  • Ensuring utilization of key programs by meeting people where they are


4:40 pm - 5:25 pm The Future of Learning Is Experiential: Tomorrow’s Leaders Demand More than PowerPoint
According to a recent survey in Training Magazine, 44% of training expenditures was allocated to management training or executive development. Companies are making this investment to offset a shrinking talent pool, by turning their current generation of managers into leaders. Yet traditional leadership training is falling short; too often, participants leave training programs with no insight into their leadership style, their strengths and weaknesses, or concrete ways to apply what they have learned in their daily lives.
Experiential learning succeeds where lectures and discussions struggle—in changing patterns of behavior. For example, managers who are non-confrontational can be immersed in a situation that requires them to practice assertiveness. Feedback and reflection on key experiences and moments—and the ability to try again —can lead to true improvements in behavior. At its core that is the power of experiential learning. In this session we will discuss:

  • Identifying the factors that are leading participants to expect more immersive learning environments
  • Examples of different ways to leverage experiential learning ranging from onboarding, new manager training, all the way to senior executive development
  • How to leverage virtual experiential learning when presented with blended learning opportunities that do not involve face to face interactions

5:25 pm - 5:50 pm Microlearning for Knowledge Retention

80% of workers are “deskless” working in a variety of both customer facing and remote positions, across all industries. These workers present a unique challenge to deploy learning and development programs, and skills and training requirements vary, so your training for these employees must be nimble and flexible to meet the most stringent state and quality standards. In this panel we will review the unique challenges that this group presents, and how we can meet this with new training methods and just-in-time training.

  • Providing access to training portals
  • Workflow training programs
  • Geotagging for field training


Marco Madrazo

Director, Learning Experience Design
Holiday Inn Club Vacations

6:40 pm - 6:45 pm Chairperson’s Closing Remarks

6:45 pm - 7:15 pm Networking Reception and Dinner