Leveraging Learning to Build an Inclusive & Profitable Company Culture

February 23 - 25, 2020 | Omni Barton Creek Resort, Austin, TX

Day One: Sunday, February 23, 2020

10:15 am - 10:45 am Registration

10:45 am - 10:50 am CLO Exchange Welcome

10:50 am - 11:00 am Thoughtexchange App Introduction

11:00 am - 11:05 am Chairperson's Introduction & Welcome

11:05 am - 11:35 am Leveraging Leadership and Learning through a Major Transformation

In the ever-changing corporate landscape, most enterprise organizations have experienced the integration that occurs when a company merges or is acquired. This can be a stressful time, as company cultures can struggle to connect, and changes in processes and leadership roles can change the effectiveness of your workforce. In this session we will discuss how L&D can lead the way to a strong company culture, using learning tools and methods to help execute a successful business transformation. 

In this session we will review:
•Defining your company culture and how that connects with the incoming company culture
•Coaching frontline managers for difficult conversations about restructure plans 
•Using learning to build alliances between integrated teams, providing shared experiences and knowledge

11:35 am - 12:05 pm Collaborative & Courageous Leadership

Hear from innovative and dynamic leaders who are leading the way by having courageous conversations within their organization. Discover how organizations are creating a culture that promotes openness, transparency and collaboration by empowering their employees to share their voice and consider the thoughts and ideas of others; shifting the corporate paradigm from closed and knowing to open and learning.

12:05 pm - 12:45 pm Technologies of Today and the Future – How to Determine What Makes Sense for your Learning Programs

Join two learning leaders engaging in a lively-conversation, followed by an in-depth Q&A session, discussing how they successfully manage the advancement of technology and the latest learning tools in their organizations. 

Topics include:
•How to determine what types of technology will work for your organization
•The range of options such as AI, AR/VR, chatbots, mobile learning, micro-learning, virtual classrooms, and how each are beneficial for different situations
•How to streamline the learning process, creating efficiency, and encouraging long-lasting results 

12:45 pm - 2:45 pm Networking Lunch Activity

2:45 pm - 3:15 pm Optimize Inclusivity in your Learning Programs to Build a Stronger Workforce

Inclusion in the workplace is beneficial, especially for enterprise-sized organizations. From increased profitability, to enhanced innovation, and a better employee experience, the incentives for inclusivity are all there. And while companies have been focused on diversifying their workforce, CLOs are working to remove inherent biases from their learning programs.
In this session, a key thought leader in the D&I space will discuss key steps they took to build an inclusive learning:
•Working with a team of diverse perspectives to identify potential barriers to learning and develop  creative solutions to learning impediments 
•Implementing an oversight team to review current and future development programs with an eye on ensuring that unconscious biases are mitigated
•Driving and fostering a culture of inclusive learning where employees feel safe to share concerns

3:15 pm - 3:45 pm Rapid Prototyping for Learning Teams presented by Acumen Learning

Talent acquisition pros know what they are looking for in their assessment of possible candidates for a job, but are they overlooking some even better talent? Utilizing the data analytics available today, innovative organizations are reevaluating what they thought they knew about the hiring process. Using a variety of data sets, companies can begin to analyze what makes their top performers stand out.

In this session, we will dive into:
•Collecting robust data on our current talent pool and where to find key information
•Analyzing and identifying the profile of what a top performer in each role looks like from start to end
•Applying these profiles to the candidate pool and evaluating the discrepancies that exist from top contenders in the past to rediscover what hiring managers should be looking for now

3:45 pm - 4:15 pm Business Meetings

4:15 pm - 4:45 pm Business Meetings

4:45 pm - 5:15 pm Business Meetings

5:15 pm - 5:25 pm Networking Break


5:25 pm - 6:10 pm Rewiring Your Employees Brains: How One-on-One Coaching Can Affect Lasting Change, presented by Cylient
We see it all too often. Employees leave another “transformation” development session with a workbook full of insights, epiphanies, and action items, only to return to work with the same challenges and habits they are trying to kick. After a few days, the motivation fades, and they find themselves back in their old patterns with no transformational actions taken. In this session, you will learn the timing, tools, and the strategies used to shift an entire organizational culture. 
Topics discussed will include:
·         Creating personalized development plans to drive change and increase employee engagement
·         Developing strategies that reinforce behavior changes
·         Ensuring utilization of key programs by meeting people where they are


5:25 pm - 6:10 pm Measuring what Matters - Proving the Value of L&D Initiatives
After your latest learning program is implemented and you’re ready to sit back and relax, you realize that you need to decide how you are going to approach measuring its success. It is surprisingly difficult to measure results accurately.Identifying what success means for your program and what indicators even reflect that can be convoluted and confusing.  

•Determine which metrics matter to all your stakeholders
•Correctly calibrate your measurements to get a realistic picture of your organization’s L&D results
•Create dashboards that are meaningful across the organization

6:10 pm - 6:50 pm L&D for “Deskless” Workers

80% of workers are “deskless” working in a variety of both customer facing and remote positions, across all industries. These workers present a unique challenge to deploy learning and development programs, and skills and training requirements vary, so your training for these employees must be nimble and flexible to meet the most stringent state and quality standards.

 In this panel we will review the unique challenges that this group presents, and how we can meet this with new training methods and just-in-time training.
•         Providing access to training portals
•         Workflow training programs
•         Geotagging for field training        

6:50 pm - 6:55 pm Chairperson’s Closing Remarks

6:55 pm - 7:25 pm Networking Reception and Dinner