Exchange Day 2
7:30 am - 8:05 am Networking Breakfast
8:15 am - 8:45 am Opening Address: Transformative Learning Experiences – Facebook’s Path to Innovation with Powerful, Simple SolutionsKate Berardo - Head of Leadership Development, Facebook
Kate believes cultivating the best learning experience starts with shifting the way we approach learning. Innovation starts once we stop trying to be at the center of learning and start putting it into the hands of more people. At Facebook, they leverage advanced technologies like virtual reality for some solutions, yet some of their most transformative learning experiences involve little content, zero technology—and often limited L&D involvement. In this session, Kate will share four design principles that shape how they think about creating powerful learning at Facebook. She’ll walk through the design principles and philosophies that guide her and her team and share the assumptions and attachments they had to challenge to innovate effectively.
•Learn 4 principles that guide how learning is created at Facebook
•See examples of learning solutions based on each of these principles
•Explore how to think differently to truly transform learning
Kate BerardoHead of Leadership Development
8:45 am - 9:15 am Interactive Panel Discussion: Measuring ROI - Prove and Improve L&D EffectivenessMark Lacey - Vice President, Talent Management, Save-A-Lot
Ryan “Chad” Melvin - Vice President Human Resources – Talent Delivery & Enablement, Aflac
Marshall Friday - Director of Learning and Development - Execution & Impact, ADT
With today’s challenging economy, L&D budgets are receiving more scrutiny than ever. To help connect the dots and overcome the challenge of measuring the ROI of
development programs, we have gathered four companies take their own unique approach to collect, track, synthesize, correlate and share information to demonstrate a contribution to the bottom line. This power panel will uncover what these executives identify as the success.
· Build a step-by-step case for ROI
· Gather data beyond the program delivery
· Communicate the story behind the numbers
Mark LaceyVice President, Talent Management
Ryan “Chad” MelvinVice President Human Resources – Talent Delivery & Enablement
Marshall FridayDirector of Learning and Development - Execution & Impact
9:15 am - 9:45 am Fierce and Female Panel Discussion: Moving Corporate Boundaries: Create a Culture of Innovation and LearningErin Hauber - Director, Human-Centered Design Practice, USAA
Felicia White - Senior Director of Training and Development, Church's Chicken
Evolving an organization to become more innovative and change-friendly requires a structured effort to update the culture. To ensure a sustainable pipeline of exceptional female leaders, companies need to be innovative in developing programs that provide opportunities for growth and advancement. Join this interactive panel of fierce female L&D leaders, to learn how to create a culture that weaves innovation and change into their fabric for female leaders.
•Break down silos and move beyond compliance-driven structures
•Articulate a clear path to leadership
•Combine and reinforce consistent personal feedback with conventional rewards
Erin HauberDirector, Human-Centered Design Practice
Felicia WhiteSenior Director of Training and Development
9:45 am - 9:50 am Transition time
9:50 am - 10:20 am Business Meetings
10:20 am - 10:50 am Business Meetings
10:50 am - 11:20 am Business Meetings
11:20 am - 11:35 am Networking Break
Masterclass11:35 am - 12:20 pm The Art of Getting it Done: Making the Digital Transformation with Training
Businesses like yours are making major digital transformations every day. When it’s your turn, how will you execute? Will your learners be ready? Do you have a plan? Will it work? It’s easy to get overwhelmed by so many options and obstacles when it’s time to make a major change in your business, but how do you actually get it done?
We’ll explore real-world examples from our 20 years of experience to answer questions like:
· How do you get everyone from leadership to learners onboard?
· How do you do more with less?
· Where do organizations fail?
· What factors are crucial for success?
BrainWeave11:35 am - 12:20 pm Throwing Curveballs - Using Experiential Learning In Blended Programs To Prepare Future Leaders
Organizations utilize experiential learning to craft environments that give professionals real-world practice without real-world consequences. Learn how more than 40 Fortune 500 organizations and over 25 universities around the world have incorporated experiential learning into their leadership development programs.
During this session you will learn:
- Crucial best practices to ensure that simulation-based learning is a successful addition and/or enhancement to your leadership development offerings.
- Strategies to ensure engagement whether the experiential learning content is delivered virtually, in the classroom, or a blend between the two.
See first hand how this comes to light in a dynamic simulation where participants run an entire business including everything from making critical personnel decisions to implementing operational goals in an environment of ambiguity and uncertainty.
12:20 pm - 1:20 pm Networking Lunch
1:20 pm - 2:20 pm Focus Session - Practitioner Roundtable Discussions
Earlier in the Exchange, we collected your insights and challenges using Thoughtexchange. We identified the highest rated topic areas. During this session, you’ll have the opportunity to choose a topic and participate in a small group discussion. You will work in groups to develop an action plan for improvement.
2:20 pm - 2:50 pm Case Study - Develop a Growth Mindset: Aligning Leadership Development to Business SuccessAmy Clark - VP, Talent Development, Sallie Mae
Approaching learning with a growth mindset frees learners to expand, grow and engage. To create a truly sustainable competitive advantage, organizations must build leadership capabilities across an organization’s critical strategic functions. Join Amy Clark as she walks us through how to build a learning approach that drives strategic vision, adaptability, and collaboration
- Create alignment around leadership competencies
- Discuss learning’s pivotal role in fostering talent mobility to develop the leaders of tomorrow
- Accelerate the impact of leadership development programs
- Increase emphasis on empathetic leadership
Amy ClarkVP, Talent Development
2:50 pm - 3:00 pm Transition time
3:00 pm - 3:30 pm Business Meetings
3:30 pm - 4:00 pm Business Meetings
4:00 pm - 4:30 pm Business Meetings
4:30 pm - 4:45 pm Networking Break
4:45 pm - 5:15 pm Industry Insight - Artificial Intelligence and Machine Learning: Practical Applications for Talent Development
Peel away the hype surrounding artificial intelligence (AI) and machine learning to find the practical applications of these technologies in talent development and corporate training. You don’t have to be an AI expert to know that your company needs to wrestle all the data you have on your employees and training programs to gain contextual intelligence and knowledge about how to improve your workforce.
· Receive a review of these technologies in business terms (not technical lingo)
· Obtain examples of how they are being used today in learning and development
· Receive ideas on how to get started without having to become a data scientist
· Hear how OpenSesame is using machine learning to expertly curate course recommendations
5:15 pm - 5:45 pm Case Study - System Simulation and Performance Support: Tie Learning Programs to a Higher Business ROIDaniel Hill - Vice President and Chief Learning Officer, AAA – The Auto Club Group
Simulation is one of the highest forms of Learning Systems drive most business processes and activities System simulation is one of the most effective ways to rapidly achieve proficiency Performance support can effectively bypass the need for formal training and save time by providing essential direction on demand in the work environment.
AAA – The Auto Club Group leverages system simulation and performance support to achieve business results quickly and efficiently. In this session, Daniel will share how to:
· Develop custom simulation that allows the employee to solicit feedback
· Form high-performing employees with simulations that work with other training methods
· Create an online observation checklist that automates the tracking and reporting process
Daniel HillVice President and Chief Learning Officer
AAA – The Auto Club Group
Its Wine-O-Clock Roundtable Discussion Time!
Roundtable 15:45 pm - 6:30 pm The Adaptive Learning Experience
Today’s fast-paced and often disruptive business climate makes it harder than ever to upskill an existing workforce and ensure organizational readiness to perform.
Adaptive learning platforms slash wasted time, arming organizations with technology so fine-tuned and intelligent, it’s like having a one-on-one instructor for every learner. This session will explore how to provide repurposed productivity, ensure mastery of content with confidence, and personalize each learner’s pathway to proficiency.
Roundtable 25:45 pm - 6:30 pm The Science of Presence: Improving Emotional Intelligence Through Virtual Reality
With Mursion, it’s now possible to deliver intelligent soft skills training at scale. Powered by a blend of artificial intelligence and live human interaction, Mursion’s immersive VR training has become the ideal way to gain essential skills in the workplace. By using trained professionals who orchestrate the interactions between learners and avatar-based characters, Mursion simulations achieve the realism needed to deliver measurable, high-impact results. Drawing upon research in domains such as learning science, artificial intelligence, and psychology, Mursion harnesses the best in technology and human interaction to deliver outcomes for both learners and organizations. Together, we will explore: the science of presence at work in VR; how immersive simulations
engage the auditory, visual, and kinesthetic
learning and how organizations are leveraging VR in areas like leadership development, customer service,and sales enablement.
Roundtable 35:45 pm - 6:30 pm The Future of Learning Systems - Video, Interoperability and Learning Analytics
This table will discuss the present state of learning systems, and the potential future of integrating various platforms into a learning ecosystem, including a variety of rich media and interactive elements, with an eye toward the developing field of learning analytics in the employee lifecycle.
Roundtable 45:45 pm - 6:30 pm Cultivating Leaders Through A Culture of Belonging
Fear thrives in today's highly complex and competitive work environments. People harbor a strong fear of retaliation due to lack of confidence, nervousness, manager feedback, and trust. How can we get employees to move past their fear of speaking up? It all starts with strong leadership development.
In this session, we'll explore the top reasons employees don't speak their minds and how to train your leaders to encourage employees to raise their hands, embrace vulnerability, and create a safe environment where they feel comfortable and belonged.
These excellent deeply interactive sessions put you with your industry peers and encourage the sharing of ideas, business best practices, and discussion around a topic that is relevant to your common interests.