February 24 - 26, 2019
Westin Downtown Austin, Austin, TX

Exchange Day 2

7:30 am - 8:05 am Networking Breakfast

8:05 am - 8:15 am Chairperson’s Remarks - Michelle Eppler, Associate Vice President, Bellevue University Human Capital Lab

8:15 am - 8:45 am Opening Address: Transformative Learning Experiences – Facebook’s Path to Innovation with Powerful, Simple Solutions

Kate believes cultivating the best learning experience starts with shifting the way we approach learning. Innovation starts once we stop trying to be at the center of learning and start putting it into the hands of more people. At Facebook, they leverage advanced technologies like virtual reality for some solutions, yet some of their most transformative learning experiences involve little content, zero technology—and often limited L&D involvement. In this session, Kate will share four design principles that shape how they think about creating powerful learning at Facebook. She’ll walk through the design principles and philosophies that guide her and her team and share the assumptions and attachments they had to challenge to innovate effectively.

•Learn 4 principles that guide how learning is created at Facebook
•See examples of learning solutions based on each of these principles
•Explore how to think differently to truly transform learning

Kate Berardo, Head of Leadership Development at Facebook

Kate Berardo

Head of Leadership Development

With today’s challenging economy, L&D budgets are receiving more scrutiny than ever. To help connect the dots and overcome the challenge of measuring the ROI of
development programs, we have gathered four companies take their own unique approach to collect, track, synthesize, correlate and share information to demonstrate a contribution to the bottom line. This power panel will uncover what these executives identify as the success.
·         Build a step-by-step case for ROI
·         Gather data beyond the program delivery
·         Communicate the story behind the numbers
Mark Lacey, Vice President, Talent Management at Save-A-Lot

Mark Lacey

Vice President, Talent Management

Ryan “Chad” Melvin, Vice President Human Resources – Talent Delivery & Enablement at Aflac

Ryan “Chad” Melvin

Vice President Human Resources – Talent Delivery & Enablement

Marshall Friday, Director of Learning and Development - Execution & Impact at ADT

Marshall Friday

Director of Learning and Development - Execution & Impact

9:15 am - 9:45 am Fierce and Female Panel Discussion: Moving Corporate Boundaries: Create a Culture of Innovation and Learning

Evolving an organization to become more innovative and change-friendly requires a structured effort to update the culture. To ensure a sustainable pipeline of exceptional female leaders, companies need to be innovative in developing programs that provide opportunities for growth and advancement. Join this interactive panel of fierce female L&D leaders, to learn how to create a culture that weaves innovation and change into their fabric for female leaders.

•Break down silos and move beyond compliance-driven structures
•Articulate a clear path to leadership
•Combine and reinforce consistent personal feedback with conventional rewards

Erin Hauber, Director, Human-Centered Design Practice at USAA

Erin Hauber

Director, Human-Centered Design Practice

Felicia White, Senior Director of Training and Development at Church's Chicken

Felicia White

Senior Director of Training and Development
Church's Chicken

9:45 am - 9:50 am Transition time

9:50 am - 10:20 am Business Meetings

10:20 am - 10:50 am Business Meetings

10:50 am - 11:20 am Business Meetings

11:20 am - 11:35 am Networking Break

Tracked Sessions


11:35 am - 12:20 pm The Art of Getting it Done: Making the Digital Transformation with Training
Businesses like yours are making major digital transformations every day. When it’s your turn, how will you execute? Will your learners be ready? Do you have a plan? Will it work?  It’s easy to get overwhelmed by so many options and obstacles when it’s time to make a major change in your business, but how do you actually get it done?
We’ll explore real-world examples from our 20 years of experience to answer questions like:
·         How do you get everyone from leadership to learners onboard?
·         How do you do more with less? 
·         Where do organizations fail?
·         What factors are crucial for success?


11:35 am - 12:20 pm Throwing Curveballs - Using Experiential Learning In Blended Programs To Prepare Future Leaders
Organizations utilize experiential learning to craft environments that give professionals real-world practice without real-world consequences. Learn how more than 40 Fortune 500 organizations and over 25 universities around the world have incorporated experiential learning into their leadership development programs.

During this session you will learn:

- Crucial best practices to ensure that simulation-based learning is a successful addition and/or enhancement to your leadership development offerings. 

- Strategies to ensure engagement whether the experiential learning content is delivered virtually, in the classroom, or a blend between the two.
See first hand how this comes to light in a dynamic simulation where participants run an entire business including everything from making critical personnel decisions to implementing operational goals in an environment of ambiguity and uncertainty.

12:20 pm - 1:20 pm Networking Lunch

1:20 pm - 2:20 pm Focus Session - Practitioner Roundtable Discussions

Earlier in the Exchange, we collected your insights and challenges using Thoughtexchange.  We identified the highest rated topic areas. During this session, you’ll have the opportunity to choose a topic and participate in a small group discussion. You will work in groups to develop an action plan for improvement.

2:20 pm - 2:50 pm Case Study - Develop a Growth Mindset: Aligning Leadership Development to Business Success

Approaching learning with a growth mindset frees learners to expand, grow and engage. To create a truly sustainable competitive advantage, organizations must build leadership capabilities across an organization’s critical strategic functions. Join Amy Clark as she walks us through how to build a learning approach that drives strategic vision, adaptability, and collaboration

  • Create alignment around leadership competencies
  • Discuss learning’s pivotal role in fostering talent mobility to develop the leaders of tomorrow
  • Accelerate the impact of leadership development programs
  • Increase emphasis on empathetic leadership

Amy Clark, VP, Talent Development at Sallie Mae

Amy Clark

VP, Talent Development
Sallie Mae

2:50 pm - 3:00 pm Transition time

3:00 pm - 3:30 pm Business Meetings

3:30 pm - 4:00 pm Business Meetings

4:00 pm - 4:30 pm Business Meetings

4:30 pm - 4:45 pm Networking Break

4:45 pm - 5:15 pm Industry Insight - Artificial Intelligence and Machine Learning: Practical Applications for Talent Development

Peel away the hype surrounding artificial intelligence (AI) and machine learning to find the practical applications of these technologies in talent development and corporate training.  You don’t have to be an AI expert to know that your company needs to wrestle all the data you have on your employees and training programs to gain contextual intelligence and knowledge about how to improve your workforce.
·         Receive a  review of these technologies in business terms (not technical lingo)
·         Obtain examples of how they are being used today in learning and development
·         Receive ideas on how to get started without having to become a data scientist
·         Hear how OpenSesame is using machine learning to expertly curate course recommendations

5:15 pm - 5:45 pm Case Study - System Simulation and Performance Support: Tie Learning Programs to a Higher Business ROI

Simulation is one of the highest forms of Learning  Systems drive most business processes and activities System simulation is one of the most effective ways to rapidly achieve proficiency Performance support can effectively bypass the need for formal training and save time by providing essential direction on demand in the work environment.
AAA – The Auto Club Group leverages system simulation and performance support to achieve business results quickly and efficiently. In this session, Daniel will share how to:
·         Develop custom simulation that allows the employee to solicit feedback
·         Form high-performing employees with simulations that work with other training methods
·         Create an online observation checklist that automates the tracking and reporting process
Daniel Hill, Vice President and Chief Learning Officer at AAA – The Auto Club Group

Daniel Hill

Vice President and Chief Learning Officer
AAA – The Auto Club Group

6:30 pm - 7:30 pm Dinner Reception

After an action-packed day, enjoy some mouth-watering hors-d'oeuvres, cocktails, music and great networking with your peers!