Day Two: Monday, February 24, 2020

7:30 am - 8:00 am Networking Breakfast


Michelle Eppler Ed.D

Associate Vice President
Bellevue University Human Capital Lab

8:05 am - 8:35 am The Evolving Role of the Chief Learning Officer – Aligning Learning with Business Goals

Dr. Iris Ware . - Chief Learning Officer, City of Detroit
As the workforce faces a generational shift, CLO’s are addressing the needs of the modern learner while conveying their value at the senior level. C-Suite executives expect you to tie learning initiatives to real-world impacts on key metrics, including revenue and growth. If you can provide credible answers, you will ensure a seat at the leadership planning table, so learning can be at the forefront of organizational transformation. In this session we will discuss:
  • Engaging senior leaders at the planning table, identifying the metrics that matter to key stakeholders to obtaining buy-in to drive the priority of training investments 
  • Methods to account for how much money and time are actually spent enterprise-wide in learning 
  • Collaboration with business units at a functional level to align L&D programs with day-to-day business needs. 
  • Scaling L&D globally, creating cost-effective and effective learning experiences Recognize the metrics that must be put in place to monitor progress and learn how to measure results and impact 

Dr. Iris Ware .

Chief Learning Officer
City of Detroit

8:35 am - 9:10 am “Let’s Give ‘em Something to Talk About” – The Power of Engaging the Employee Voice

Dessalen Wood - Vice President, Talent Development, Thoughtexchange
Companies today face the challenge of engaging their employees in meaningful dialogue - whether it be due to geography, flex work - or simply that many people feel that speaking up has a cost associated with it.

In this talk we will examine:
•How technology can humanize the employee experience
•The power of allowing all voices to be heard which results in organizations benefiting from higher engagement 
•The value of gathering ideas and solutions from a broader, more diverse population


Dessalen Wood

Vice President, Talent Development

9:10 am - 9:40 am Building High-Performing Management Teams

Eliza Wicher Ph.D. - Head of Global Talent Development, Groupon
Managers play a critical role in organizations. At their best, managers build high performing, engaged teams that drive organizational results. Many organizations, especially those experiencing a lot of growth or promotion into manager roles, struggle to equip managers with the foundational skills to be at their best. In this session, Eliza Wicher, Ph.D. will discuss how, over the course of a year, Groupon took an ecological approach to manager development and elevated this critical skill set by addressing the following: 
  • Expectations
  • Metrics & Feedback
  • Capability Building
  • Accountability 


Eliza Wicher Ph.D.

Head of Global Talent Development

9:40 am - 10:10 am The Proof Is In the Data: The Inextricable Link Between Inclusive and Effective Leadership

Jennifer McCollum - CEO, Linkage
In today’s increasingly complex and diverse workforce, where both the quality and quantity of leaders is declining, developing inclusive leaders is a business imperative. At Linkage, we have analyzed three decades of research, including over 1M data points from 360-degree leadership assessments to determine what the most effective leaders do differently. The research revealed findings relevant to anyone charged with leveraging their leadership talent for maximum business impact. In this talk, we’ll uncover: Skill assessments:

  • The role that Inclusion plays in leadership effectiveness and how to measure it  
  • Actions you can take to build more inclusive leaders at your organization
  • How to increase inclusion through a proven framework to advance women leaders  


Jennifer McCollum


10:10 am - 10:25 am Networking Break

10:25 am - 10:55 am Business Meetings

10:55 am - 11:25 am Business Meetings

11:25 am - 11:55 am Business Meetings

12:00 pm - 12:30 pm Is Your Learning Agile?

Jordan Fladell - CEO, MLevel
What actions are companies taking to move toward a future of adaptive, data-driven learning? In this session, we’ll look at immediately actionable steps that enterprises are making to connect learning to business performance and drive improvement all the way down to the employee level.

  • Discuss key data points needed to drive performance
  • Move toward rapid-response content deployment
  • Receive concrete actions to improve learning performance


Jordan Fladell


12:35 pm - 1:35 pm Networking Lunch

1:35 pm - 2:35 pm Practitioner Roundtables

Earlier in the Exchange, we collected your insights and challenges using Thoughtexchange. We identified the highest rated topic areas. During this session, you’ll have the opportunity to choose a topic and participate in a small group discussion. You will work in groups to develop an action plan for improvement.

Join Ken Eisner as he discussed Amazon Web Services Educate, Amazon’s global initiative to accelerate cloud learning and prepare students for a cloud-enabled workforce. AWS Educate members include hundreds of thousands of students, over 10,000 educators, and over 2,400 institutions from over 200 countries and territories around the world. Innovations include: 2016’s launch of “Cloud Career Pathways,” an education-to-employment environment with learning pathways, micro-credentials, and a job board; 2017’s opening up of the program to students 14 to 17 years-old; and 2018’s launch of “Cloud Degree” offerings, beginning with vocational institutions and community colleges

Ken Eisner

Director of Global Education Programs
amazon web services


Michelle Eppler Ed.D

Associate Vice President
Bellevue University Human Capital Lab

What does it mean to have a Culture of Learning – and why is it so important?  One of the biggest challenges facing organizations today is how to create the conditions where employees will take advantage of the learning programs and resources available to them.  In most organizational cultures, there is very little individual accountability for learning, both in the formal and informal sense. In surveys, more than 50% of employees say they would engage in learning if they had the time, or if their manager asked them to do so.  The challenge for L&D executives is to effect a culture shift in the organization; to integrate learning into the DNA of what employees do every day in their jobs.  Having a learning culture within your organization means that employees recognize the value proposition of learning, embrace both the informal and formal opportunities, and take ownership of their upskilling and development without waiting for permission from their manager. Some topics discussed will include:
  • Establishing a culture of continuous learning where management prioritizes learning, models best practices, and recognizes and rewards employees who demonstrate learning behaviors 
  • Linkage between continuous learning and readying employees to develop skills for the future of work (and the changing landscape in the workforce). 
  • Compelling ways engage employees and create modern, impactful learning opportunities (i.e.: Gamification, Social Learning, Storytelling, etc.)


Lori Goodian

Assistant Vice President - US Learning Lead for US Business & Global Functions


Dr. Lyndsey Havill-Cochrun

Global Head of Leadership Development
Anheuser-Busch InBev


Dessalen Wood

Vice President, Talent Development

4:00 pm - 4:30 pm Business Meetings

4:30 pm - 5:00 pm Business Meetings

5:00 pm - 5:30 pm Business Meetings

5:30 pm - 5:45 pm Networking Break


5:45 pm - 6:30 pm Prepare for Impact: Using Data + AI to Solve L&D’s Learning Measurement Problem
Mark Lang - Vice President, Enterprise Sales, Axonify
Learning measurement is broken. Sure, L&D can determine whether or not people liked a training activity and test to see if knowledge or skill improved in that moment. But that’s about it. And, as stakeholders challenge L&D to prove their impact on the organization, that’s simply not enough. It’s time to leave the traditional measurement models behind and rethink how we leverage data to enable performance. If L&D hopes to modernize their practices and explore emerging concepts, such as personalization and artificial intelligence, they must first solve the learning measurement problem. Join us for this masterclass session as we:

  • Highlight the gaps in traditional learning measurement models
  • Find the critical data that is already available within the workplace
  • Demonstrate how machine learning can be used to measure the impact of learning on performance
  • Share stories from organizations that are leveraging re-imagined data practices to improve their learning and business results


Mark Lang

Vice President, Enterprise Sales


5:45 pm - 6:30 pm The Art and Science of a Purpose Driven Work-Life
Dr. Laura Lomeli - Solutions Consultant, BetterUp
Creating a culture of purpose starts within. This highly experiential workshop-style session covers 3 critical questions:

  • Why is purpose an L&D trend that’s here to stay? We’ll share some of the most fascinating research findings on power of purpose for businesses and individuals.
  • What is purpose? As a concept, purpose can feel lofty and out of reach. We’ll demystify purpose with a practical working definition.
  • How does one find more meaning in work, and in life? We’ll take you through some of the very same guided experiences our expert coaches use globally with employees.


Dr. Laura Lomeli

Solutions Consultant

6:35 pm - 7:10 pm Fireside Chat: The Show Must Go On – Global Technology & Talent Training

David Miller - Director of Theatrical Design, Technical Delivery and Integration, Disney Parks Live Entertainment
As the Director of Theatrical Design, Technical Delivery, and Integration for Disney Parks Live Entertainment at all the Disneyland Resorts, David leads the teams responsible for the technical design and delivery and training functions for Entertainment across the venues. He also leads the Guest Talent Programs and Events team, bringing educational and performance opportunities to students that visit from around the world. He will discuss how he delivers standardized technical and training across the globe, on shows that change regularly, to maintain the same level of consistency across all of the parks. 

David Miller

Director of Theatrical Design, Technical Delivery and Integration
Disney Parks Live Entertainment

7:10 pm - 7:15 pm Chairperson’s Closing Remarks

7:15 pm - 8:00 pm Networking Reception