Leveraging Learning to Build an Inclusive & Profitable Company Culture

February 23 - 25, 2020 | Omni Barton Creek Resort, Austin, TX

Day Two: Monday, February 24, 2020

7:30 am - 8:00 am Networking Breakfast


Michelle Eppler Ed.D

Associate Vice President
Bellevue University Human Capital Lab

8:05 am - 8:35 am Looking Inward – Building an Effective Internal Mobility Program

Andrea Hough - Head Of Talent Management, Fidelity
As technology and markets rapidly evolve and headcount needs shift in many industries, companies are taking a second look at mobility within their organizations, becoming more effective in identifying the quiet stars in their workforce who are aligned with the company mission. The value in creating pathways to lateral moves within your organization include greater communication between departments, and a workforce that has a wide pool of company knowledge and skill sets, creating successful, engaged, and agile teams.

Join Andrea Hough from Fidelity Investments as she discusses: 
•How to use existing employee data to target internal talent 
•Building a culture of mobility to develop effective management teams 
•Create mentorships to increase success department transitions 
•Leveraging your L&D Team to build a leadership pipeline


Andrea Hough

Head Of Talent Management

8:35 am - 9:10 am “Let’s Give ‘em Something to Talk About” – The Power of Engaging the Employee Voice

Dessalen Wood - Vice President, Talent Development, Thoughtexchange
Companies today face the challenge of engaging their employees in meaningful dialogue - whether it be due to geography, flex work - or simply that many people feel that speaking up has a cost associated with it.

In this talk we will examine:
•How technology can humanize the employee experience
•The power of allowing all voices to be heard which results in organizations benefiting from higher engagement 
•The value of gathering ideas and solutions from a broader, more diverse population


Dessalen Wood

Vice President, Talent Development

9:10 am - 9:40 am Shameless Promotion - Marketing to Promote the Benefits of L&D to Employees

Join a discussion between two learning leaders who increased employee and manager engagement by integrating marketing strategy into their L&D programs. They will expand on how you can easily insert marketing principals into your program, adding more bricks to the foundation of a learning culture in your organization.

In this session we will delve into integrating key marketing initiatives into your program: 
•Defining the target audience and communicate the value of continuous learning
•Implementing marketing best practices to build a brand of L&D that resonates with your workforce
•Building a retention plan to keep them in their (virtual) seats
•Creating employee evangelists, who engage others by sharing their learning experiences with their colleagues and friends

9:40 am - 10:10 am Forecasting for the Future: Identifying Skill Gaps (PH)

With lightning fast speed, digital transformations are taking place across all industries. As the shelf-life of skills decreases, you are challenged to identify, assess, and close skills gaps with more agility and speed, adjusting training to this changing landscape.

See how other CLOs are navigating some of the biggest challenges they face, including: 
•Accurately taking stock of existing workforce skills  
•Building alliances with internal business partners to deliver a training plan that stays in step with technical advances
•Create learning profiles to provide relevant content

10:10 am - 10:25 am Networking Break

10:25 am - 10:55 am Business Meetings

10:55 am - 11:25 am Business Meetings

11:25 am - 11:55 am Business Meetings


12:00 pm - 12:45 pm Making Your Foresight 20/20: Using AI to Predict Future Workforce Needs
As learning professionals, we want to move quickly and innovate as fast as our changing workforce. Leading L&D executives, however, are focused on planning for the long term and cultivating a team of employees who they can build lasting relationships with and rely on for years to come. To that end, many thought-leaders are relying on AI to help identify future workforce skill needs so they can focus on building those skills in their workforce today.

In this session our thought-leaders will help you:
•         Uncover how AI and other technology can help us to see the future (or multiple futures) 
•         Evaluate the skillset present in your current employee population and compare to future needs
•         Ascertain career paths and the necessary upskilling that will create employees who will endure the next phase of your company’s business strategy


12:00 pm - 12:45 pm Implementing a Permanent Coaching Culture within Your Organization
One of the biggest challenges of traditional learning programs is that everyone learns differently. Disrupt the traditional corporate learning model and go back to basics. Identifying where your employees learn best is the key to shaping a successful program. Whether it’s eLearning, digitally driven learning, classroom style, micro-learning sessions, or a mix of these, it is imperative to understand where your employee base is interacting the most and benefitting from. Having this information will allow L&D professionals to feel confident in their decision-making.

12:45 pm - 1:45 pm Networking Lunch

1:45 pm - 2:45 pm What are some things organizations must do more of to transform and remain competitive?

During this session, you’ll have the opportunity to participate in smaller group discussions based on just in time feedback received on the above question.

2:45 pm - 3:15 pm Hard Conversations: How to Coach Your Team to Address Sexual Harassment

In recent years there has been a reckoning in organizations where unchecked sexual harassment and hostile work environments were allowed to continue, even with many states mandating sexual harassment training. In the wake of these high-profile incidents, many companies are reviewing training and incident reporting so as to better protect employees and customers. In this panel we will discuss how companies across a wide array of industries are addressing this through both onboarding and continuous training, to shift behaviors and drive cultural change in their organizations.

•How to create effective reporting structures 
•Coaching managers on how to address harassment among their top performers
•Provide tools to help managers proactively spot and address sexual harassment

3:15 pm - 3:30 pm Networking Break

3:30 pm - 4:00 pm Business Meetings

4:00 pm - 4:30 pm Business Meetings

4:30 pm - 5:00 pm Business Meetings


5:05 pm - 5:50 pm Developing Employees of the Future: Focusing on Building Human Skills in the Face of AI
Artificial intelligence (AI) relies on algorithms which churn through data using a structure loosely based on the human brain, and calculate functions too complex for humans to write and it is developing at a rapid pace. Studies have indicated that 400-800 million jobs well be lost to automation by 2030. That’s only eleven years away. Yet while advancements in AI technology continue, so too does our research and understanding of the human skills and organizational learning systems which will be required to facilitate the future of work. 
These human skills of collaboration, critical problem-solving, creativity, communication, character, and global citizenship are an organization’s talent currency and a key requirement to future-proof your business.  Join this engaging discussion that will provide insight into some of the questions that deserve a deeper look:
·         How can organization leaders prepare their business for AI disruption?
·         What does training for human skills look like?
·         What do top performers look like in the wake of an AI takeover?


5:05 pm - 5:50 pm Looking into the Future of Learning Technology and Leveraging it to your Organization’s Advantage
One of the biggest challenges of traditional learning programs is that everyone learns differently. Identifying how and where your employees learn best, can be the key to shaping impactful learning content. Whether it’s digitally driven eLearning, immersive VR/AR environments, classroom style, micro-learning sessions, or a mix of these, it is imperative to understand how your employee base is interacting with your learning program to help you determine which learning technology best suits your organization needs. 

5:50 pm - 6:35 pm Learning Challenges of the Future Workforce

Join the appropriate roundtable during these interactive sessions, topics will include:
•Best practices for uniformly enacting cultural changes across an organization presented by Kaltura
•Proving the need for L&D programs to get budget approval
•eLearning, Digital Learning, and Classroom Style, Oh My!
•Getting Candid About Creating Development Programs in the Golden Age of Learning Choices 

6:35 pm - 7:15 pm Creative Approaches to Developing and Maintaining a Culture of Learning

Lori Goodian - Assistant Vice President - US Learning Lead for US Business & Global Functions, Metlife
What does it mean to have a Culture of Learning – and why is it so important?  One of the biggest challenges facing organizations today is how to create the conditions where employees will take advantage of the learning programs and resources available to them.  In most organizational cultures, there is very little individual accountability for learning, both in the formal and informal sense. In surveys, more than 50% of employees say they would engage in learning if they had the time, or if their manager asked them to do so.  The challenge for L&D executives is to effect a culture shift in the organization; to integrate learning into the DNA of what employees do every day in their jobs.  Having a learning culture within your organization means that employees recognize the value proposition of learning, embrace both the informal and formal opportunities, and take ownership of their upskilling and development without waiting for permission from their manager. Some topics discussed will include:
Some topics discussed will include:

  • Establishing a culture of continuous learning where management prioritizes learning, models best practices, and recognizes and rewards employees who demonstrate learning behaviors 
  • Linkage between continuous learning and readying employees to develop skills for the future of work - and the changing landscape in the workforce
  • Compelling ways to engage employees and create modern, impactful learning opportunities (i.e.: Gamification, Social Learning, Storytelling, etc.)


Lori Goodian

Assistant Vice President - US Learning Lead for US Business & Global Functions

7:15 pm - 7:20 pm Chairperson’s Closing Remarks

7:20 pm - 7:50 pm Networking Reception and Dinner