January 27 - 29, 2019
Four Seasons Resort at Walt Disney World, Orlando, FL

Day 3

7:45 am - 8:30 am Breakfast

8:30 am - 8:35 am Chairperson's Opening Remarks

8:35 am - 9:05 am Change Management — Overcome Resistance, Build Influence And Get Real Outcomes

Terri Hoskins - CHRO, TBC Corporation
CHRO Terri Hoskins knows a lot about change management. She has headed HR and People Operations at Outback Steakhouse, Hooter’s and currently serves as CHRO of TBC Corporation (Midas, Tire Kingdom, Big O Tires). At every company, she has been brought in to lead company overhauls and large-scale change management in learning systems, performance management strategies all while developing cutting-edge talent management strategies. Her talk will look at some of the more effective ways HR leaders can successfully champion change through influential networks, peer groups and understanding the workplace psychology of how change is evaluated, narrated and eventually absorbed. Learn more about:

  • Controlling the narrative over change and learnings from announcements
  • Partnering with a network of influencers who may not be readily visible on the organization chart
  • Develop change champions by cultivating micro-conversations about the authentic need for change

Terri Hoskins

TBC Corporation

9:10 am - 9:40 am Can HR Have A Leading Role In A Company Turnaround? A Case Study From Nextel Communications

Luana Matos - HRVP, Head of Human Resources, Nextel Brazil
Only two years ago, Nextel was in the middle of a turnaround, still facing financial constraints and setbacks. There was need of a deep organizational redesign and Luana Matos focused most of the HR efforts to make the company more lean, flexible and agile. 
 A more flat organizational structure was put in place, eliminating 30 percent of the management layers, aligned with a new cross-functional way of working. A progressive and exciting HR agenda was introduced to attract and retain talent in the digital age, being able to do much more with less. The cultural evolution, based on a straightforward methodology to measure performance and engagement, drastically improved employee satisfaction. 
In this unique case study, learn more about:
•How a successful turnaround can leave you with a more engaged workforce and a stronger company
•The return on empowering employees while still providing strong, focused leadership 
•How communications, creativity and an open minded approach enabled a winning culture to achieve business objectives and deliver the employee promise

Luana Matos

HRVP, Head of Human Resources
Nextel Brazil

9:45 am - 10:15 am Business Meeting / Networking Break

10:15 am - 10:45 am Business Meetings / Networking Break

10:50 am - 11:20 am Practitioner Led Teach Back

Continue the conversation started earlier in the Exchange. Wrap up any open discussions and gather final key take-aways from your peers.

11:25 am - 12:05 pm Reorganizing With Everyone in the Room

Many companies re-organize key groups and functions periodically.  This work typically is done top-down with the leader and a few others making the decisions, which makes it challenging to get associates engaged and aligned with the new structure.  The purpose of this session is to share an approach that engages all associates in the function in assessing the performance of the function and solicit their input to make them a part of the change.  The presentation will provide an overview of the process and results from several reorganizations at Blain’s Farm and Fleet.  The presentation will include:
-An overview of the process
-The tools used during the re-organization process
-The results of the several recent re-organizations
-A summary of what worked well and lessons learned
Presented by Dennis Armstrong,
Blain’s Farm and Fleet, CHRO 

12:05 pm - 12:10 pm Chairperson's Closing Remarks