For some people, “culture” is still a kind of invisible, hard-to-define concept. However, when you point out an example of a great culture it sort of “smacks you in the face with its concreteness.” As a customer, you can feel it when you walk in the door. During this engaging session, panelists will discuss how they leveraged their employee satisfaction and engagement, to create a customer experience, unlike any other, and how introducing employee driven initiatives, created a workforce of exceptional customer service.