November 17 - 19, 2019
Scottsdale Plaza, Paradise Valley, AZ
Lori Henkel, Senior Vice Presidet, Charlotte Market Executive at Bank of America
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Lori Henkel


Senior Vice Presidet, Charlotte Market Executive
Bank of America

Check out the incredible speaker line-up to see who will be joining Lori.

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Total Rewards Exchange - Monday, November 18th, 2019

Monday, November 18th, 2019


8:05 AM Bank of America’s Life Event Services are Foundational to a Great Place to Work

Through a range of innovative, industry-leading and flexible programs and benefits, Bank of America’s approach to wellness extends beyond the physical health of its 205,000 employees around the world.  One offering is the unique Life Event Services team, an in-house Global HR team dedicated to supporting employees, retirees, and even family members who are impacted by significant life events. The presentation will tell the story, from humble beginnings as a small support team, to nine core teams providing personalized connections to resources and benefits by tapping internal and external experts in the moments that matter most.  Since the inception of the team, they have handled more than 100,000 cases and continue to evolve to the changing needs of Bank of America’s employees. Our presenters will also share the importance of self-care, recognition, and engagement for the team members who guide employees through these often-difficult situations, so they are able to bring their whole selves to work and contribute to sustainable growth of their business and the communities we serve.

In this discussion we will uncover:
•How to deliver personal interactions that are easy, seamless and most importantly ‘human’
•How to gather employee feedback and use data that is critical to meeting the ongoing needs of our employees
•Best practices to provide holistic end-to-end client support by focusing on all aspects of wellness