Vice President & Chief Experience Officer
Parkland Health & Hospital System
Agenda Day One: Sunday, November 17, 2019
Tuesday, November 19th, 2019
Leveraging data to support strategy creation and implementation continues to challenge even the most productive workforces today. In this discussion, Vishal Bhalla of Parkland, will share how they were able to move from the 75th percentile to the 93rd percentile in Patient Experience (HCAHPS) Rankings for the University Health Systems. Parkland was able to streamline their strategies for employee experience & customer experience by creating a human centric process to empower the team, leveraging Operational Data and Experience Data (O Data and X Data) to increase engagement and impact customer experience.