27 - 29 October, 2019
Westin Harbour Castle, Toronto, ON

Agenda Day Two, Monday, October 28, 2019

7:15 am - 8:00 am Breakfast

8:00 am - 8:05 am Chairperson's Recap of Day One

Hal Adler, Executive Coach, Founder at Leadership Landing

Hal Adler

Executive Coach, Founder
Leadership Landing

8:05 am - 8:40 am The Empowered CHRO: The evolving C-Suite Role In The 21st Century

Accelerating leadership development and retaining/attracting talent remains the top concerns of CEOs across the globe. Here’s where HR can come to the rescue and prove its financial worth — linking talent planning to business strategy. Such an approach can only work if HR leaders are willing to transform themselves from compliance managers to strategic forecasters, who can ensure a highquality supply of talent while developing their own internal chain of nextgen leaders. To achieve a real seat at the C-Suite business planning table, key innovative actions must be embraced by the CHRO. Jim Reid, CHRO, Rogers Communications, will take us on
Rogers Communications’ journey back to #1 and how his team was able to drive the relationship between leadership teams, culture, and performance.
Jim Reid, Chief Human Resources Officer at Rogers Communications Inc.

Jim Reid

Chief Human Resources Officer
Rogers Communications Inc.

8:40 am - 9:10 am How AI is Disrupting the Recruiting Industry

The AI hype train is speeding full steam ahead, with significant disruption predicted across all industries, including recruiting and staffing. But what's the real impact of this cutting-edge technology and can it really help you engage the right people faster? In this session, attendees will learn how AI is being applied most successfully across the talent acquisition journey and why it is making the role of the human recruiter more important than ever.
Jim McCoy, Chief Revenue Officer and General Manager at Scout

Jim McCoy

Chief Revenue Officer and General Manager

9:10 am - 9:15 am Session Surveys App Feedback

9:15 am - 9:45 am Business Meetings

9:45 am - 10:15 am Business Meetings

10:15 am - 10:45 am Business Meetings

10:45 am - 11:00 am Networking Break

11:00 am - 11:30 am Slam Dunk your Modern Leadership Development Strategy

In today’s world of rapid change and complexity, we need more leadership, not just more leaders. Leadership is about behaviour, regardless of a person’s title or where they fall in the company hierarchy. As organizations face new and unfamiliar challenges, success depends on increasing the frequency of leadership behaviours from individuals and teams to ensure that the organization as a whole has the right leadership, at the right moment, for the right context. 

•Grow leaders who can effectively tackle critical people interactions in any given day
•Shape leadership capabilities to drive transformation in alignment with business strategy
•Accelerate the building of a future-focused leadership bench across levels

Mathieu Baril, Managing Director at DDI Canada

Mathieu Baril

Managing Director
DDI Canada

11:30 am - 12:40 pm Networking Lunch

Roundtable Discussions

12:45 pm - 1:45 pm Practitioner Roundtable Discussions

Earlier in the Exchange, we collected your insights and challenges using Thoughtexchange.  We identified the highest rated topic areas. During this session, you’ll have the opportunity to choose a topic and participate in a small group discussion. You will work in groups to develop an action plan for improvement.

1:50 pm - 2:20 pm Business Meetings

2:20 pm - 2:50 pm Business Meetings

2:50 pm - 3:20 pm Business Meetings

3:20 pm - 3:35 pm Networking Break



3:40 pm - 4:25 pm A. Fight Change Fatigue by Developing Employee Resilience
McLean & Company
With so much change taking place in organizations, employees are struggling to adapt and are looking for support from their organizations. The constant change is impacting not only employee health and engagement, but also an organization’s bottom line. In fact, two times as many HR professionals claim their work negatively impacts their mental health compared to the general working population. Resilience helps employees adapt to change and is not just something people are born with, it is something that can be developed by practicing resilient behaviours. HR’s role is to help build resilience both within themselves and their organization.

In this roundtable session, we will lead participants through a discussion that explores:
•What is resilience
•Why should companies care about helping employees build their resilience
•Techniques to develop resilient behaviours in employees
•Helping HR to build resilience

Jennifer Waxman, Director, HR Research & Advisory Services at McLean & Company

Jennifer Waxman

Director, HR Research & Advisory Services
McLean & Company


3:40 pm - 4:25 pm B. Talent Analytics for Measuring Culture & Recruiting for Performance
The phrase “corporate culture” elicits many questions. How do we define it? Once we do, can we successfully measure and manage it? If so, how?
To help answer these and other questions, HR.com partnered with Humantelligence to conduct a study with 537 HR executives across virtually every industry in N. America. For the purposes of this study, we define corporate culture as “the behaviors, motivators, values, and work styles of a team, a group of teams and/or an organization as a whole.” We believe that culture tends to present itself within the processes of an organization.
To gain a better understanding of how culture is managed, we will reveal:
•Perceived success of culture management and its level of importance
•Clarity surrounding defining culture
•Creating cultural consistency across departments and job levels
•Measurement strategies
•Culture-related budgets spending
•Successful culture-management practices

Juan Luis Betancourt, Chief Executive Officer at Humantelligence, Inc.

Juan Luis Betancourt

Chief Executive Officer
Humantelligence, Inc.

4:25 pm - 4:30 pm Session Surveys App Feedback

4:30 pm - 5:00 pm Elevating HR Through Business Strategy Focus: Grand & Toy’s Culture Journey Transformation

Re-defining and re-designing culture can be a difficult obstacle to overcome, and even more challenging in an ever changing and innovative environment. In this discussion, Marla Allan, Vice President of Human Resources for Grand & Toy, will walk us through how she has impacted the shift from a focus on past experience to future business transformation by applying four critical steps. 
Marla Allan, Vice President, Human Resources at Grand & Toy

Marla Allan

Vice President, Human Resources
Grand & Toy

5:00 pm - 5:05 pm Chairperson’s Remarks

5:05 pm - 6:35 pm Networking Reception & Dinner