21 - 23 July, 2019
The Ritz Carlton, Toronto, ON

Day One: Sunday, July 21, 2019

10:00 am - 10:30 am Registration

10:30 am - 10:35 am Welcome Orientation

10:35 am - 10:45 am Thoughtexchange — App Introduction

10:45 am - 10:55 am Chairperson's Introduction

Dane Jensen, CEO at Performance Coaching Inc.

Dane Jensen

Performance Coaching Inc.

10:55 am - 11:40 am Developing a Culture of Individual Accountability for Learning

One of the biggest challenges for the Learning Professional is that the learning programs you work on for months on end are often underutilized by employees, and for a variety of reasons. Culturally, there is very little individual accountability for learning. In fact, over half of employees say they would engage with learning platforms at work if their manager asked them to. The challenge for L&D executives is to effect a culture shift in the organization. Transform from a culture where individuals look at learning as "mandatory training" required by their managers, to one where each employee knows that it is imperative that they continue to develop and learn in their everyday job. Some topics discussed will include:
·         Establishing a learning culture where individuals are exposed to a variety of learning experiences in their day-to-day activities, metrics and communities
·         Impressing upon employees that skill-development is crucial to get ahead in today’s workforce which is full of skill gaps
·         Gamifying the learning programs to encourage employee participation and healthy competition
Magdy Karam, Chief Learning Officer, Canada at Microsoft

Magdy Karam

Chief Learning Officer, Canada

11:40 am - 1:40 pm Lunch and Networking Event


1:40 pm - 2:15 pm "Let's Give 'Em Something to Talk About" - The Power of Engaging the Employee Voice

Companies today face the challenge of engaging their employees in meaningful dialogue - whether it be due to geography, flex work - or simply that many people feel that speaking up has a cost associated with it.

In this talk we will examine:
  • How technology can humanize the employee experience
  • The power of allowing all voices to be heard which results in organizations benefiting from higher engagement
  • The value of gathering ideas and solutions from a broader, more diverse population

Organizations create impressive strategies but fail too often in their attempts to get results. This session tells the story of how a division of CanadaLife leveraged Queen’s proprietary Sustainable Execution Diagnostic Assessment (SEDA) to dig deeper into specific execution barriers that were too often overlooked and needed to be addressed. At the core of SEDA is the novel concept of ‘drag’ – a competing force to execution that quantifies the degree to which execution barriers are causing valuable organizational resources are being misdirected and wasted. CanadaLife will explain how using this assessment helped them realize that despite investments in managing aspects of culture and engagement, they were not harnessing the collective intelligence and energy in their people. They will also share how specific barriers can be used to anchor a common language that associates execution to change and create urgency throughout the organization for improvement. 

Kathryn Brohman, Associate Professor at Smith School of Business at Queen's University

Kathryn Brohman

Associate Professor
Smith School of Business at Queen's University

Dawn Campbell-Borland, AVP Change at Canada Life

Dawn Campbell-Borland

AVP Change
Canada Life

2:50 pm - 3:20 pm Business Meetings

3:20 pm - 3:50 pm Business Meetings

3:50 pm - 4:20 pm Business Meetings

4:20 pm - 4:35 pm Networking Break

The world is changing very fast. Organizations have to adapt not only their product, their services but also their culture.
We all know that the two most important elements for creating organizational cultural change are executive support and training. In this session, you will learn the strategies, milestones and levers used to shift an entire organizational culture.
Topics discussed will include:
·         Strategies and key success factors to drive cultural change in your organization
·         How to build a leadership program to ensure long term changes
Maryse Brien, Chief Learning Officer at La Caisse de dépôt et placement du Québec

Maryse Brien

Chief Learning Officer
La Caisse de dépôt et placement du Québec

Sonia Sharda, Head of Leadership Development at La Caisse de dépôt et placement du Québec

Sonia Sharda

Head of Leadership Development
La Caisse de dépôt et placement du Québec

5:05 pm - 5:35 pm Disrupting Learning Models: Using New Technology to Update Your Learning Program

Technology is advancing faster than ever and new learning tech is flooding the market. With so much to choose from, it can be hard to even know where to start. On top of that, it is difficult to know what types of technology will work for your organization, as each company has different needs and priorities. Options like AI solutions, chatbots, mobile learning, virtual classrooms, and more are available and every one of those has benefits for different situations. Learn about some of the latest technology that can help streamline the learning process, create efficiency, and encourage long-lasting results.
Kenneth Chapman, VP, Market Research at D2L

Kenneth Chapman

VP, Market Research

This is a fast-moving, multi-topic session comprised of two Quick Fire Presentations that will be completed in 20 minutes of total time (10 minutes for each challenge). Each speaker has a total of 10 minutes to get through up to 10 slides. Each individual presentation will focus on one specific challenge that HR leaders are facing and will provide actionable solutions that can be used to effectively overcome these challenges.

Rapidfire Talks- Learning Delivery Methods, Talent Management for Teams

5:35 pm - 6:05 pm Developing Employees of the Future: Focusing on Building Human Skills in the Face of AI

Artificial intelligence (AI) relies on algorithms which churn through data using a structure loosely based on the human brain, and calculate functions too complex for humans to write and it is developing at a rapid pace. Studies have indicated that 400-800 million jobs well be lost to automation by 2030. That’s only eleven years away. Yet while advancements in AI technology continue, so too does our research and understanding of the human skills and organizational learning systems which will be required to facilitate the future of work. 
These human skills of collaboration, critical problem-solving, creativity, communication, character, and global citizenship are an organization’s talent currency and a key requirement to future-proof your business.  Join this engaging discussion that will provide insight into some of the questions that deserve a deeper look:
  • How can organization leaders prepare their business for AI disruption?
  • What does training for human skills look like?
  • What do top performers look like in the wake of an AI takeover?
Alan Richardson, Vice President, Learning and Development at RBC

Alan Richardson

Vice President, Learning and Development

6:05 pm - 6:05 pm Cocktail Reception