21 - 23 July, 2019
The Ritz Carlton, Toronto, ON

Day Two: Monday, July 22, 2019

7:15 am - 8:00 am Breakfast

8:00 am - 8:05 am Chairperson's Remarks

8:05 am - 8:35 am The CLO as a Learning Marketer

Now, more than ever, heads of learning are called upon to wear many hats. Cultivating a learning program is no longer enough. Learning professionals must also become analysts and statisticians, communications and PR gurus, compliance experts, and more. A particularly important role that thought leaders in the learning space are taking on is becoming a marketer of their learning and development programs. With so much thought and careful planning put into these programs, it is easy for those involved to forget that their target audience may not have the same awareness and understanding of these highly beneficial programs. Successful heads of development know that each learning strategy should include a plan for drumming up interest and support. These can include:

·         Forming the right packaging for your program including creating value propositions and elevator pitches to catch employees’ attention
·         Providing a sell sheet to the target audience that provides details about the program from how to execute it to what the benefits are
·         Including key individuals in the program development to get them invested, provide credibility,  and help generate excitement for it 
Annabella Tamburro, AVP Executive & Leadership Development at TD Bank

Annabella Tamburro

AVP Executive & Leadership Development
TD Bank

Rapidfire Talks- Coaching Culture

8:35 am - 8:50 am Building Resilience

When you are leading under pressure, there is an additional layer of skills required to be effective. Over the long term, success in high pressure situations hinges not just on your skills and knowledge, but also on your ability to recover, remain focused, stay energized, and show up motivated every day; in other words, your ability to be resilient.

Dane Jensen, CEO at Performance Coaching Inc.

Dane Jensen

Performance Coaching Inc.

8:50 am - 9:00 am Coffee Break


9:00 am - 9:45 am How the Workforce Learns: 2019: New Strategies for Building Human Skills in the Age of AI
Whatever business you’re in — cars or ketchup, healthcare or hotels, ERP or ecommerce — emerging technologies and shifting market dynamics are creating new opportunities and unexpected threats every day. Now, everyone needs to keep their skills sharp, and to continuously develop new ones. This is the opportunity we’ve all been waiting for.
The most progressive learning leaders are fueling innovation, not just productivity. They’re shaping business strategies, not just reacting to them. But shaking up the status-quo requires rebuilding some fundamental L&D strategies, and refocusing on agility, not just efficiency. And that starts with understanding how today’s workforce really learns and grows.
Join us for this workshop to take a deep dive into brand new research on the anthropology of learning and careers from Degreed and Harvard Business Publishing. Together, we’ll uncover fresh insights and discuss novel ideas for keeping your people’s skills in sync with your business opportunities. 


9:00 am - 9:45 am Personalized Learning is Here. Don't Get Left Behind
Area9 Lyceum
One-size-fits-none e-learning is so 1980's. It is 2019, and every facet of our lives - from retail to medicine - is increasingly personalized; what are you doing to personalize education for your learners? 

In this session, Peter will showcase how companies are benefiting from personalized learning, and the easy steps you can take to bring your online and blended learning into the 21st century. 

9:50 am - 10:05 am Rapidfire Talk - Innovative Learning: Deliberate Practice Can Give You 31% to 126% Skill Improvement in Less Than Half the Time of ILT Classroom

Practica Learning
CLOs are looking for innovative learning solutions that are as effective as instructor-led training and as efficient as eLearning. In recent years, they often turned to blended learning to meet this need but data shows that even blended learning results in limited behaviour change. Fortunately, there’s a better option: Deliberate Practice and Deliberate Practice delivers quantifiable improvement in critical skills. 
This session will:
  • Quantity the extent of the learning gap post ILT classroom 
  • Quantify the impact of Deliberate Practice and compare it to ILT classroom
  • Provide a live demonstration of Deliberate Practice 
  • Provide opportunities for live Q&A

10:05 am - 10:20 am Networking Break

10:20 am - 10:50 am Business Meetings

10:50 am - 11:20 am Business Meetings

11:20 am - 11:50 am Business Meetings

11:55 am - 12:25 pm Democratizing Leadership Development in the Digital Age

In today’s age of digital transformation, it’s more important than ever for businesses to have capable and effective leaders in place throughout the entire organization. As landscapes continuously shift and new technologies are seemingly introduced every day, it’s impossible to predict when a leadership “moment of need” will occur. Organizations that build the foundation for every employee to become a leader will not only be able to keep pace with the digital age but will find themselves ahead of the pack. In this session, Udemy Head of Learning and Development Shelley Osborne will illustrate the growing need for businesses to democratize leadership development and spread their leadership capacity throughout the entire organization. At a time when companies can no longer afford to be selective based on rank or tenure, Shelley will spotlight the fresh and innovative ways you can develop your people early and often to strengthen the collective leadership muscle. Shelley will not only share the effects that democratizing leadership development will have on individuals, but she’ll also dive into its impact on the corporate bottom line. Key takeaways include: 
  • How the age of digital transformation is forcing organizations to rethink leadership development and broaden its impact
  • How to leverage frameworks and methodologies to understand organizational needs and serve the right leadership development program, and at the right time
  • How to tactically build and implement leadership development programs that can scale throughout the business

12:25 pm - 1:25 pm Networking Lunch

1:25 pm - 2:25 pm Practitioner RoundTable Discussions

Earlier in the Exchange, we collected your insights and challenges using Thoughtexchange.  We identified the highest rated topic areas. During this session, you’ll have the opportunity to choose a topic and participate in a small group discussion. You will work in groups to develop an action plan for improvement.

2:25 pm - 2:55 pm Promoting Mental Health and Wellness for Leaders

Despite the growing awareness of employee mental health issues as a business concern, the discussion tends to ignore the needs of leaders.  Research indicates that leaders are at a greater risk for depression and anxiety, yet they are less likely to seek out help for it.  In fact, according to research that Refinery conducted in Q1 of this year, (of which 67% were either senior leaders or C-Suite), the issue of mental illness being a stigma in the leadership ranks is still vast and deep.
In this presentation led by Refinery CEO Susan Eick and Civic Action VP of Initiatives Linda Weichel, we will explore the reality of what leaders in Canadian organizations are dealing with in regard to mental illness, why they don’t seek out help, and what the impact of this has on their organizations as a whole.
Presented by:
Susan Eick, CEO - Refinery
Linda Weichel, Vice President, Initiatives - CivicAction

Susan Eick, CEO at Refinery

Susan Eick


3:00 pm - 3:30 pm Business Meetings

3:30 pm - 4:00 pm Business Meetings

4:00 pm - 4:30 pm Business Meetings

4:30 pm - 4:50 pm Networking Break

4:50 pm - 5:35 pm Learning Challenges of the Modern Workforce (RoundTables)

Join the appropriate roundtable during these interactive sessions:
1. Best Practices for Enacting Cultural Changes Uniformly Across the Organization
 Presented by: Stacey Engle, President, Fierce, Inc.
Jaime Navarro, Vice President Global and Channel Partnerships, Sales and Marketing, Fierce, Inc.
2. The Adaptive Learning Experience
Presented by: Kimberly Stevens – Coprorate Client Relationship Manager, McGraw Hill 
3. The Future of Learning Systems – Video, Interactivity and Learning Analytics 
Presented by: Natalia Kermode – Director of Enterprise Sales, Kaltura

5:35 pm - 6:20 pm Standing Room Only: Best Practices For Getting Employee Buy-In and Filling the Classroom

As learning budgets get tighter, the emphasis has shifted to creating programs that are impactful to our employees It can be difficult to prove the need for a budget when classrooms are empty and learning programs are underutilized but it is also difficult to identify where things went wrong. In this session, top L&D executives will discuss their winning strategies to fill the classroom consistently, including:
·         Analysing the underlying reasons for poor attendance and zeroing in on ways to change the status quo
·         Understanding how your employees engage with learning and topics that will get their buy-in
·         Identifying in-house influencers and including them in the development process
·         Discovering the unconscious roadblocks that are impacting your engagement rates
Melissa Law, Vice President- Talent Management at Revera

Melissa Law

Vice President- Talent Management

Amber Reimer, Director- Learning & OD at Westjet Airlines

Amber Reimer

Director- Learning & OD
Westjet Airlines

6:20 pm - 6:50 pm Paving the Way for the Future of Learning

The pace and volume of change in business has created a steady, and often accelerated, demand for high impact learning solutions in most organizations. There is no shortage of information and advice on what needs to be done to create best in class learning experiences for employees. What is not as frequently discussed is how you can get there with your organization.  This session will chronicle the transformational journey underway  at CIBC to create the learning environment that will enable our employees to be confident and capable in their current and future roles. With a focus on the approach taken to date, as well as challenges and successes, the session will be illustrative not prescriptive.  It seeks to serve as an anchor for debate and idea-sharing amongst conference participants who are likely embarking on or have recently completed a similar transformation.
Dr. Claudette Knight, Vice President Talent Development at CIBC

Dr. Claudette Knight

Vice President Talent Development

6:50 pm - 6:55 pm Chairperson's Closing Remarks

6:55 pm - 6:55 pm Winter Wonderland Reception & Dinner