Day Three: Tuesday. July 23, 2019
7:30 am - 8:00 am Breakfast
8:00 am - 8:05 am Chairperson’s Opening Remarks
8:05 am - 8:35 am Creative Learning Solution for Technology Conversions
Hear the successes and challenges of a global financial services company, Citi, during an agile technology conversion. As Citi embarks on this client experience and culture changing journey, Stephanie and her colleagues create solutions that continually evolve with the ever changing needs and requirements of the project, and create a learning experience that can stand up to the uncertainty and rapid changes of an agile project.
Learning teams can be more responsive and develop plans that allow for the easy insertion of state-of-the-art skill-building and seamless removal of solutions and programs that are no longer beneficial. Companies who hope to remain successful must look ahead to the future of learning and begin to build toward that today. In this session, you'll hear how the learning team at Citi is creating and executing a learning plan that provides a strong learner experience, is nimble and continually flexible.
Stephanie MacNeilVice President, Learning Design & Development
8:35 am - 9:05 am Leveraging xAPI to Power a Centralized Learning Ecosystem
Discover Financial Services embarked on a journey seeking to streamline their content and information creation and distribution across their ecosystem. The journey was started with a desire for easier and faster distribution, easier access of content, and a more modern approach with reduce the number of tools used.
Discover’s goals included:
- Reducing the number of tools they used to create content and becoming more agile and in their approach, without losing flexibility
- Moving to a modern mobile friendly approach (responsive) in terms of design and development
- Breaking out of the LMS as the primary/only way to deliver and get content to end users and become more agile
- Leverage xAPI to:
- Gather more information about learning, tying these to business objectives
- Using xAPI to provide dynamic data within a learning experience about a user’s experience across multiple learning events
- Using xAPI to map skills and create adaptive learning based on skills and objectives
- Gain insight into performance support material usage and effectiveness
In the session we’ll explore these goals, the current status and plans for the future.
9:10 am - 9:40 am Business Meetings
9:40 am - 10:10 am Business Meetings
10:10 am - 10:40 am Business Meetings
10:40 am - 11:00 am Networking Break
11:10 am - 11:40 am Practitioner-Led TeachBack
Earlier in the exchange, you had the opportunity to choose critical topic areas as identified by the Thoughtexchange tool. Smaller groups were formed to develop an action plan for improvement. During this session, attendees will have the ability to continue the discussion and receive a report out from each group, detailing their specific action plans and next steps.
11:40 am - 12:20 pm Supporting Inclusive Leadership Development
Every company by now has read the studies that show the myriad ways in which diversity in the workplace is beneficial. From increased profitability, to enhanced innovation, and even a better employee experience, the incentives for diversity are all there. And while companies have been focused on diversifying their workforce, an important element has slipped through the cracks. Leadership.
Women make up slightly more than half of Canada’s total population and nearly 53% of university degrees are earned by women, yet only 25.6% of senior managers in the private sector are women. Just 7 of the 249 companies on the Toronto Stock Exchange have a female CEO. In addition, visible minorities make up less than 12% of senior leadership in the public sector and only 4.5% in the corporate center. To ensure that companies are getting the most out of their diversity efforts, L&D executives are looking for ways to improve leadership development for women and minorities and increasing the utilization of these programs by the target market. In this session, our speakers will discuss key factors such as:
- Supporting leadership development for women by making it meet them where they are; flexibility to integrate the development into their work/life balance
- Cultivating leadership trainings tied to diversity groups in the workplace; make leadership development a priority for these groups
- Implementing oversight teams to review current succession plans and career pathing to ensure that unconscious biases are removed
Iain BoomerHead of Learning & Development
Ian DaleyDirector, Learning & Development
Novo Nordisk Canada Inc.
Gina JenerouxChief Learning Officer
BMO Financial Group
Performance Coaching Inc.
12:20 pm - 12:50 pm Training and Development for Remote Workforces
Every day more companies are adapting to the agile workforce culture and opening themselves up to or expanding their remote workforce. This creates a unique challenge for learning professionals who need to find solutions that are flexible enough to adapt to varying schedules, but interesting enough to encourage continued usage. Discover how you can establish development programs that engage teams across the organization and meet them where they are.
Allison DellExecutive Director, Talent and Learning