December 02 - 04, 2018
Omni La Costa Resort, Carlsbad, CA

Sunday, December 2, 2018

8:30 am - 9:20 am Registration

9:20 am - 9:30 am Welcome Orientation

9:30 am - 9:45 am Thoughtexchange Welcome

9:45 am - 9:50 am Chairperson Introduction

9:50 am - 10:30 am An Approach to Digitally Enabled Learning

Michael Molinaro - CLO, New York Life Insurance Company
The promise of digitally enabled learning has the potential to transform the development practices of many organizations. New York Life CLO Michael Molinaro will share the journey, and lessons learned so far in building this capability across New York Life, and what’s next on the horizon.
Michael will review
  • The reality of digital learning integration and transformation - sorting vendor hype from real world practice
  • Implications for your learning operating model and organizational structure
  • What’s needed for a successful start, and what to avoid along the way

Michael Molinaro

New York Life Insurance Company

How do we ensure our content is serving the learner precisely at the right time and tied to their current needs? How are we using data to target these needs and expose the learner to content they might not otherwise have seen? Similar to the Netflix approach, what insights can L&D pause and extract from their successful approach to customization? Through a focus on personalization, CLOs can increase employee engagement and set learners up for success by organically enriching their learning journey with a wide array of content. During this panel attendees will:
·         Understand what personalization means for corporate learning
·         Hear how on-demand, learner data and social learning addresses corporate learning personalization
·         Learn how AI is evolving and enriching personalization in eLearning
·         Discuss “low tech” ways to accomplish personalization goals without AI
·         Highlight the challenges of AI capabilities in larger native learning management systems and how plug-ins can be a useful alternative as well as smaller LMS providers that are leapfrogging ahead in the space 


Heber Sambucetti

Global Director Learning


Detlef Hold

Global Strategy Lead Knowledge Cycling & Learning


Kaye Hacker

Assistant Vice President, Learning & Development
State Farm

11:10 am - 12:20 pm Brunch & Networking Activity

12:20 pm - 1:00 pm From Order Taker to Trusted Advisor: Transforming The Enablement & Learning Function Into a Valued Service Provider

Jean-Philippe Mula - VP, Learning Services, Charter Communications
The game is changing for Enablement and Learning Leaders. As more businesses shift their strategies to improve their engagement with customers, there is pressure on their organizations to deliver more business impact. As VP of Learning Services at Charter Communications, JP Mula had this very challenge to overcome, at the same time that Charter underwent one of the largest mergers in history. JP’s remit was to both integrate his L&D function, and introduce a new operating model to run L&D as a business within a business, helping to drive agent success with more timely, relevant and engaging content.  How to accomplish this incredibly complex task? Learn how JP… 
·         Approached his stakeholders with a problem-solving stance, rather than asking them what they needed;  
·         Gained the credibility and rapport to position his function as a business within a business 
·         Created the measurement structures that allow for his organization’s continuous improvement and demonstration of value

Jean-Philippe Mula

VP, Learning Services
Charter Communications

1:00 pm - 1:30 pm Business Meeting

1:30 pm - 2:00 pm Business Meeting

2:00 pm - 2:15 pm Networking Break


2:20 pm - 3:05 pm The Bionic CLO: Using Technology & Data to Make L&D Better, Stronger, Faster
The future is certain. It’s relentless change and volatility. That means now, learning and development need to propel our businesses, not just support them. To drive continuous improvement and innovation, a new kind of Chief Learning Officer is emerging. These Bionic CLOs are finding fresh ways to harness technology and data to keep their people’s skills in sync with their business strategies. And they’re rebuilding their own teams and processes along the way. Join Marilyn and Casey in this session to learn and participate in a discussion about:
1. Why the new world of work requires some new L&D strategies
2. What Becton Dickinson and other leading learning teams are doing to rebuild their teams and processes
3. How they’re using novel tools and metrics to make L&D better, faster and stronger on a global scale


2:20 pm - 3:05 pm Applying Design Thinking to Learning & Development
There's no such thing as “business as usual" in today's global economy. In an environment of almost constant change, disruption is the order of the day. For your business to thrive amidst the turmoil, your teams need to be fluent in a cutting-edge approach that integrates design tools with foundational business concepts, which enable flexibility and a capacity for continuous innovation. Your team can inspire and lead the market in a transformative environment that aligns values across the divergent stakeholders of your business. See how design involves critical thinking and discovery, demonstrating how design tools are core for:
  • Uncovering deep user insights
  • Understanding key industry trends that affect emerging user experience and behaviors
  • Doing the design concept work
  • Engineering commercial-ready solutions
  • Releasing a prototype to market

Rapidly changing business requires increased need for strong leadership. And with so many different generations in the workplace, how can leadership development programs drive a diverse engagement and retention strategy? In this session, you'll learn about several best-in-class leadership development experiences, including those tailored for emerging leaders, and receive powerful insights and skills to take your leadership development programs to the next level.
·         Recognize the different generational values and experiences to tailor your interaction style and get the best results
·         Dispel millennial myths and learn how to adopt a growth mindset vs. a fixed mindset
·         Receive specific examples on how to drive a culture of leader accountability
·         Discuss the competencies of nimbleness and agility – can they be taught? How much emphasis are we placing on these competencies given the speed at which business is changing
·         Hear how to sustain the your programs and measure their success

Alida Stanowicz

VP, Leadership, Learning & Development
CIT Bank


Cari Bohley

Director, Learning & Development


Doug Bryant

Sonic Automotive


Ellen Gillis

VP, People
Rue Gilt Groupe

3:40 pm - 4:10 pm Performing to the Level of Culture: How To Liberate Talented Teams From Busywork & Complexity

Juliet Funt - CEO, WhiteSpace at Work
Employees drive themselves hard in the Age of Overload. We're fooled into thinking they're more productive than ever. But is that true? Overloaded populations often habituate to their discomfort. But their companies tend to suffer from one or more deficits that affect the bottom line: the QQS Deficits - downfalls in Quantity, Quality or Sustainability.

Sometimes it's a quantity problem with constant complaints about headcount and bandwidth. Sometimes it's a quality issue; work level is slipping, and time to think high-altitude thoughts has evaporated. Or it's a sustainability issue; employees are surviving but collectively (or subconsciously) asking, "How long can we keep this up?" Most companies endure a mixture of two or even all three.

Seventy-seven percent of surveyed CEOs noted that their organizational complexity is higher than three years ago. In this program, we consider a different path, one where a reductive lens helps pare back busyness and make room to reclaim and effectively use mental capacity. Also featured is actionable content that combats The Tools That Turn on You. These are support systems and devices that promise to improve our work style. In reality, they tend to defy boundaries, hijacking time and resources — think email, meetings, decks and more.
Lastly, we will discuss the relevance of WhiteSpace to leadership legacy, the story about us that is yet to be written


Juliet Funt

WhiteSpace at Work

4:15 pm - 4:45 pm Business Meeting

4:45 pm - 5:15 pm Business Meeting

5:15 pm - 5:30 pm Networking Break

5:30 pm - 6:10 pm Employee Empowerment and Metropolitan Water District of Southern California

6:10 pm - 6:25 pm {IGNITE} Leadership Efficiency and Effectiveness - The Problem Is You

Leaders wonder why they have so little time to lead and manage their teams. It’s also a mystery why they don’t get the results they want or expect. The root of the problem is YOU – the leader. You’re not spending your limited time and energy effectively. If you want the leaders in your organization to lead more efficiently and effectively, it’s time to take a different approach to how they invest in their people.

6:25 pm - 6:40 pm {IGNITE} How to Scale: The Science of Successful Learning & Mentoring

Classroom training and mentoring programs are inherently designed not to be scalable due to time, cost, and the sheer number of people required to pull it off. During this session, you will discover a new science-based mentoring and learning model that can be scaled quickly, offers continuous social learning, promotes creative decision making and innovation, and can also help create a more inclusive culture in the process

6:40 pm - 7:10 pm Dinner