December 09 - 11, 2019
Omni San Diego Hotel, San Diego, CA

Agenda Day Three: Wednesday, December 11th, 2019

6:10 am - 6:55 am Morning Walk

Meet in lobby and start the day off with a brisk walk!

7:30 am - 8:00 am Breakfast

8:00 am - 8:05 am Chairperson's Opening Remarks

8:05 am - 8:35 am Leveraging Skill Assessments to Address Skill Gaps

Gia will be presenting a case study on how she standardized the learning environment across all 26 brand sales teams, partnered with the internal stakeholders to create a list of needs for the management team, and created a skill gaps assessment that has contributed to growth. Gia Ness has honed her expertise in leading simplification and transformation in her 20+ years of operations and management experience in procurement, product management, supply chain management, discrete manufacturing and corporate talent development.

Gia Ness, Global Vice President | Sales Learning at SAP

Gia Ness

Global Vice President | Sales Learning

8:35 am - 8:45 am Market Questions

8:45 am - 9:15 am Using L&D to Bridge Organizational Silos

In many organizations, L&D is not a command and control model, but an influencer to different divisions within the enterprise. In this session, we will discuss the challenges and how to lead by influence, curating and developing content training that is broad enough to apply across all regions, but nimble enough to allow for localization in a way that is meaningful, actionable, timely and relevant. In this session we will examine:

  • How to manage multiple touchpoints (SharePoint, Intranet, multiple LMS systems, etc.) to deliver content that matters
  • How to create metrics that can be applied across organizations to create benchmarks that create mission alignment
  • How to leverage of scale while keeping front of mind, of what matters to the individual communities/brands
  • Incentivizing optional training programs
  • Building programs that build loyalty and alignment to company mission

9:15 am - 9:45 am Blended Leadership Development

The transition from an employee to a manager isn’t always an easy task to accomplish. To help ensure success, it’s essential that organizations provide effective leadership development programs that allow your employees the ability to acquire the necessary skills. It is important to transform what has been a largely transmissive method of developing managers into a more effective, interactive one. In this session we will discuss:

  • How to integrate crowd-sourced training using AI
  • Developing internal compelling video content
  • Building training content calendars to keep content fresh

9:50 am - 10:20 am Business Meetings

10:20 am - 10:50 am Business Meetings

10:50 am - 11:20 am Business Meetings

11:20 am - 11:50 am Practitioner Led Teach Back

Earlier in the exchange, you had the opportunity to choose a critical topic area as identified by the Thoughtexchange tool. Smaller groups were formed to develop an action plan for improvement. During this session, attendees will have the ability to continue the discussion and receive a report from each group, detailing their specific action plans and next steps.

11:50 am - 12:20 pm L&D for “Deskless” Workers

80% of workers are “deskless” working in a variety of both customer facing and remote positions, across all industries. These workers present a unique challenge to deploy learning and development programs, and skills and training requirements vary, so your training for these employees must be nimble and flexible to meet the most stringent state and quality standards. In this session we will review the unique challenges that this group presents, and how we can meet this with new training methods and just-in-time training.

  • Providing access to training portals
  • Workflow training programs
  • Geotagging for field training

Eric Anderson, Vice President, Learning and Development at Tailored Brands, Inc.

Eric Anderson

Vice President, Learning and Development
Tailored Brands, Inc.

12:20 pm - 12:50 pm Chairperson's Closing Remarks