Director, Professional Capability
Monday, December 3, 2018
10:45 AM How to Treat Learners Like Consumers
Consumers love a great story. People bring their expectations as consumers to work, but CLOs face constraints in meeting those reasonable expectations for modern, convenient, engaging experiences. Get some real-life inspiration from Malika Viltz-Emerson, Director in WWL at Microsoft, on engaging
people with storytelling -- both teaching it and modeling it.