Thursday, May 7th, 2020

8:00 am - 8:10 am Lobby Opens Chairperson’s Remarks

8:10 am - 8:30 am Innovation Through Disruption: L&D for the Future of Work

Iain Boomer - Head of Learning & Development, Abbvie Corporation Canada

We are in an era of multigenerational workforces, rapidly changing infrastructures, and evolving pedagogical educational models driven by disruptive forces that are transforming the requirements for corporate learning and providing opportunities for innovation excellence. Innovation takes us out of the garage of invention and applies process and discipline to take what we have and make it better. We can apply innovation to every aspect of the development process and even the learning itself. During this session, hear how Abbvie Corporation of Canada has introduced AI as an application to impact the learning journeys across the entire organization. We will introduce participants to:

  • Innovation is a team sport
  • “Tools-in-a-Box” or how to share your toys on the playground of learning
  • Aligning strategies with IT, Communications, Talent Management, and other kids on the playground
  • Coloring without the lines – how diversity and inclusion make the best innovation

Iain Boomer

Head of Learning & Development
Abbvie Corporation Canada

8:30 am - 8:50 am Connect, Convert, and Close: Bridging Innovation and Personalization Through Simplification

Gia Ness - Global Vice President, SAP Franchise Learning, SAP

If your sales representatives think they know everything, they’ve got a lot to learn. These days, doing a good job — and advancing in a career — isn’t about mastering a predetermined set of skills and knowledge. By the time a sales representative has checked that box, the necessary skills will have changed and the required knowledge has evolved in ways they couldn’t have imagined.

When it comes to learning, sales representatives can be their own worst enemies. They fall back on traditional approaches and expect change to simply happen. When it doesn’t, it’s disappointing for them — and frustrating, time-consuming, and costly for your organization.

To help them keep up and get ahead, you have to show them how to embrace change and drive personal accountability: building new skills, letting go of old assumptions, and mastering the art of lifelong learning. This session will:

  • Explain in clear terms the mindset that’s essential for survival in today’s business environment
  • Simplification of processes
  • Offer practical tools you can use to help employees reframe priorities
  • Understand the powerful influence of human nature on performance

Gia Ness

Global Vice President, SAP Franchise Learning

8:50 am - 9:10 am Keys to Future Proofing Your Organization through Learning Ecosystems and Innovation

We are in a different state of work and need to harness the power of our learning ecosystems for people development. These ecosystems are complex combinations of people, process and technology and visualizing the future is hard. In this session you will learn design thinking tools to model the complexity of your learning ecosystem and explore innovation opportunities to move towards empowering your adaptive learning organization.

Key Takeaways:

·        The Adaptive Learning Organization Principle and benchmarking tool

·        The Learning Ecosystem Canvas and how to use it

·        The Learning Ecosystem Innovation Building Blocks tool and how to use it

9:15 am - 9:45 am Business Meetings

9:45 am - 10:15 am Business Meetings

10:15 am - 10:45 am Business Meetings

10:45 am - 11:05 am Developing Sales Effectiveness at ConvaTec

In this session, we will learn how SMEs, L&D, and learning technology came together to improve salesforce effectiveness. Sales Force Effectiveness takes process, people and systems into consideration for a fully empowered and powerful sales force.

ConvaTec sales force found they were consistently missing their goals and business was suffering. We did not have a clear go to market strategy in any areas of sales effectiveness such as targets, selling process, new product launches, competencies for sales, leadership accountability, and we needed to create an entire ecosystem for sales.

Underpinning all of this was a lack of strategic training approach to be able to build sales capabilities, product knowledge and CRM systems knowledge. There was also a lack of accountability for line managers to hold their sales teams accountable for their goals.

L&D worked with SFE SMEs to understand the revised process and systems strategy for Sales force effectiveness. We revised the entire curriculum, creating a learning journey over time, rather than just one time learning, and used learning technologies such as virtual coaching, gamification and self-directed learning to reinforce and apply learning on the job.


11:10 am - 11:40 am Data Driven Readiness in a Remote World

It was only a few weeks ago that many companies were still conducting ‘business as usual’. Today, Enablement teams are redefining how to support their customer facing organizations. Part of that shift has included the increased focus on the measurement of employee performance and effectiveness of those programs. Join Liz Pulice, VP of Sales Enablement at Brainshark for an interactive session on how to maximize your readiness program using the right data. This session will cover:

The importance of focusing on growth strategy  

Redefining remote enablement 

Motivating and measuring teams 

Liz Pulice, Vice President of Sales Enablement, Brainshark


11:10 am - 11:40 am The Importance of purpose

BetterUp offers executives and HR leaders who seek to build a thriving workforce a uniquely scalable, mobile-based leadership development platform, and personalized, expert coaching to measurably transform organizations, careers, and lives, maximizing potential through clarity, purpose, and sustained passion. Measurement is a unique strength of the Betterup approach and platform that informs larger strategic lessons. This session will focus on the lessons learned with Betterup related to employees’ sense of purpose, organizational and personal values, and the role of meaningful work, not only to the well-being of the employee but to the organization as a whole, and why these lessons should be incorporated into organizations’ HR strategy.


11:45 am - 12:05 pm Live Negotiation: Building the Case in Challenging Times

Jeff Cochran - Partner - Master Facilitator, Shapiro Negotiations Institute

Jeff Cochran

Partner - Master Facilitator
Shapiro Negotiations Institute

12:05 pm - 12:35 pm Business Meetings

12:35 pm - 1:05 pm Business Meetings

1:05 pm - 1:15 pm Lunch

1:15 pm - 1:35 pm Educating & Developing at Scale: Successful Methods for Leaders on Educating & Developing a Global Workforce

Casey Denby - Vice President, Professional Development & Engagement, Re/Max HQ

Today's workforce is more global than ever before. This is not just a trend, and will continue to increase as more companies expand into new markets and establish a global presence. This comes with many proven advantages for a company, though several disadvantages become a stark reality when your workforce is not co-located. 

In this session, Casey will address the advantages and disadvantages of a global workforce with respect to learning, education and development and the lessons learned in driving accountability across the organization. He will share how he specifically leveraged the use of video and technology to engage and deliver education, while simultaneously developing people in over 20 countries. 


Casey Denby

Vice President, Professional Development & Engagement
Re/Max HQ

1:35 pm - 1:55 pm Fostering a Culture of Innovation, Accountability and Lifelong Learning

Carlos Velazquez - Global Learning Solutions Leader, Caterpillar

A cornerstone of genuine cultural change is that it must be grounded on values relevant to business success and role modelled by senior executives who “walk the talk” in ways directly observable by employees at all levels. The most successful companies are on a journey to define and drive cultural values and leadership behaviors aligned with exceptional customer service. In this session, attendees will:  

  • Receive practical methods and tools that support effective culture change
  • Learn how to avoid some of the common pitfalls of cultural change initiatives
  • Discuss ways to ensure sustainability after the initial sessions
  • Involve line leaders in the delivery of the initiative so it is not viewed as an “HR” program

Carlos Velazquez

Global Learning Solutions Leader

Roundtables: Mix & Match 15 Minutes at Each Table


2:00 pm - 2:30 pm How COVID-19 Will Change the Talent Landscape and What We Can do About it
Jessica Knox - CEO, Metrix

Jessica Knox



2:00 pm - 2:30 pm Utilizing the 6 Word Story to Foster a Culture of Inclusive and Effective Communication
David Fisher - Learner Engagement Manager, Rosetta Stone

David Fisher

Learner Engagement Manager
Rosetta Stone

In a widely publicized initiative a few years ago, eBay embarked on a journey to bring more women into its top ranks. Senior executives at the firm discovered the investment yielded substantial bottom-line and cultural benefits. Despite these findings there are still far too few women gaining entry into the C-suite. It appears a contributing factor to this reality is that women are not receiving enough opportunities to gain the key work experiences viewed as necessary to gain entry into the C-suite. During this panel discussion attendees will : 

  • Learn about the unique cultures from some of the world’s most innovative companies
  • Hear how they are pushing the boundaries on advancing female leadership 

Pamay Bassey

Chief Learning Officer
The Kraft Heinz Company


Dessalen Wood

Chief People Officer


Gia Ness

Global Vice President, SAP Franchise Learning


Meredith Ian

Global Head Of Sales Training

3:00 pm - 3:20 pm Leadership Development: Using Digital Learning to Drive Results

3:20 pm - 3:40 pm Building a Coaching Culture to Drive Long Term Engagement

Meredith Ian - Global Head Of Sales Training, Spotify

As more companies look to build leadership capacity and better engage their people, coaching cultures are becoming a hot topic of conversation. And with good reason—companies with coaching cultures are more than twice as likely to be classified as high-performing organizations and outperform their peers in internal mobility, bench strength and retention. But even though research shows how crucial employee engagement is to the success of a business, many companies still struggle with how to make it happen. To truly leverage the power of coaching within your organization, it must become an integral part of your company’s DNA—moving beyond something your people do to become something that defines who your leaders are. 

During this session attendees will: 

  • Review a process to build a scalable and sustainable coaching culture 
  • Drive long-term engagement and deliver extraordinary results
  • Make coaching an integral part of your company’s DNA

Meredith Ian

Global Head Of Sales Training

3:40 pm - 4:30 pm Thoughtexchange Roundtable Discussion: Responding to Crisis: How to Manage a Global Pandemic

4:30 pm - 4:35 pm Chairperson’s Closing Remarks