Wednesday, May 6th, 2020

8:45 am - 9:00 am Lobby Opens

9:00 am - 9:05 am Orientation

9:05 am - 9:15 am Thoughtexchange App Introduction

9:15 am - 9:25 am Chairperson Introduction

9:25 am - 9:45 am #LearnLikeAnOwner: Inspire Employees to #MakeTimeForLearning

Pamay Bassey - Chief Learning Officer, The Kraft Heinz Company

In our time-starved world of work, how can employees carve out critical time to learn? Hear how the

Kraft Heinz CLO launched an internal campaign to increase learning in her organization by walking the

walk, modeling how to commit to a regular learning practice, and how to encourage others to do the

same. Pamay Bassey shares her experience learning in the flow of work and in the flow of life—and

the results of a campaign to #MakeTimeForLearning that started at the top.


Pamay Bassey

Chief Learning Officer
The Kraft Heinz Company

9:45 am - 10:15 am Let’s Give ‘em Something to Talk About” – The Power of Engaging the Employee Voice

Dessalen Wood - Chief People Officer, Thoughtexchange

Companies today face the challenge of engaging their employees in meaningful dialogue - whether it be due to geography, flex work - or simply that many people feel that speaking up has a cost associated with it. In this talk we will examine:

  • How technology can humanize the employee experience
  • The power of allowing all voices to be heard which results in organizations benefiting from higher engagement 
  • The value of gathering ideas and solutions from a broader, more diverse population

Dessalen Wood

Chief People Officer

10:15 am - 10:35 am Revolutionizing Learning & Development: Having a Seat at the Executive Table

Tomissa Smittendorf - Director, Sales Learning & Development, Kellogg Company

Now more than ever it’s imperative to reshape L&D to capitalize on the opportunities of transformation. In order to elevate learning visibility and its impact on the organization, the development of strategic partnerships and understanding of the business becomes important to ensure Executive engagement. In this discussion, we will uncover:

  • Building an L&D strategy that is deeply integrated with the business
  • Tying learning to business solutions that drive growth during this decade of disruption  
  • Enabling the company to overcome business challenges with a strong change management plan
  • Inspiring employees to continue their learning journey and, ultimately, drive productivity through performance

Tomissa Smittendorf

Director, Sales Learning & Development
Kellogg Company

10:35 am - 11:05 am Coaching Our Way to a New World

Dianna Anderson - Chief Executive Officer, Cylient

COVID-19 has opened the door for us to wire up new ways of thinking, working and being. That is the gift and opportunity of these times—to reinvent our leaders, our organizations and our world. Our focus now needs to be on building the capabilities and perspectives we need to navigate these turbulent times and co-create our new world together.

In this interactive presentation, learn how “in the moment” coaching and feedback skills support rapid, forward-focused change in your organization by:

  • Helping people to feel calmer and more focused in the midst of uncertainty
  • Encouraging people to reach out and support each other and foster connection
  • Enabling people to learn with and from each other as they work together to resolve complex challenges
  • Draining the fear out of our cultures so that creativity thrives and we can reimagine what is possible, together

Dianna Anderson

Chief Executive Officer


11:10 am - 11:40 am How the Workforce Learns

The most progressive learning leaders are fueling innovation, not just productivity. They’re shaping business strategies, not just reacting to them. But shaking up the status-quo requires rebuilding some fundamental L&D strategies, and refocusing on agility, not just efficiency. And that starts with understanding how today’s workforce really learns and grows.

Join us to take a look into research on the anthropology of learning and careers from Degreed and Harvard Business Publishing. Together, we’ll uncover fresh insights and discuss novel ideas for keeping your people’s skills in sync with your business opportunities.

Objectives during this discussion:

  • Learn about what our modern workforce wants from their corporate learning teams
  • Learn how innovative organizations are building skills and designing learning experiences not just providing content
  • Learn how you can help your learners align learning to their goals to drive your organization’s success


11:10 am - 11:40 am Driving Engagement & Collaboration in Times of Uncertainty
Ellen Van de Woestijne - Director Segment Marketing, Barco Piet Vandenheede, Director Global Training, Barco


Ellen Van de Woestijne

Director Segment Marketing, Barco Piet Vandenheede, Director Global Training

11:45 am - 12:05 pm The New Normal: Creating a Coaching Culture in a Remote Environment

Linda Page - AVP of Global Field Enablement, Splunk


Linda Page

AVP of Global Field Enablement

12:05 pm - 12:30 pm Transforming Your Learning & Development Organization

Brandon Carson - Director of Learning, Delta Air Lines

Shifting to a digital perspective in our VUCA society forces us to constantly look at our people’s performance through the lens of consumers in this digital age. In this talk, Brandon Carson, Head of Learning, Delta Air Lines, will discuss the learning shift in this age of digital transformation. The presentation will cover what they planned, what they learned along the way and they pivoted.

  • Achieve efficiency through virtual cohorts
  • Develop modern, relevant content, consistent with today’s learner needs
  • Achieve better trained, more proficient employees 

Brandon Carson

Director of Learning
Delta Air Lines

12:30 pm - 1:00 pm Business Meetings

1:00 pm - 1:30 pm Business Meetings

1:30 pm - 2:00 pm Business Meetings

2:00 pm - 2:20 pm Optimal Key Learnings: The Do’s and Don’ts in Launching a Training Video Platform for the Sales Teams of the Largest Tool Manufacturer in the World

Dan Alia - National Training Director - Global Tools & Storage, Stanley Black & Decker

How easy is it for your sales reps to access and learn from your training videos? Following a 2018 discovery, we recognized most of our sales reps were requesting and utilizing video content on a regular basis, but we did not have a GOOD HOME for the training videos we were creating. The LMS we use is great for online classes, but not necessarily for video. In a world of Netflix, YouTube and Social Media – the user experience of “click & watch” is so important for utilization and retention, so we decided to partner externally to create our own Stanley Black & Decker University Video Hub. I will take you through the details of SBD sales training program, and then our strategic plan, build and successful implementation of our new Training Video Platform. In this discussion we will discuss:

  • How to evaluate your own L&D offering and discover what are the most effective formats for delivering the right content in your own organization
  • How to define the RELEVANT key metrics and benchmarking stats, and then design the story to sell to the key stakeholders above you 
  • Key obstacles to be aware of when evaluating and implementing a new training initiative

Dan Alia

National Training Director - Global Tools & Storage
Stanley Black & Decker


The availability and quality of digital technologies has improved dramatically in the last twenty years. As a result of this technological shift, organizations are increasingly deploying digital technologies in an effort to increase efficiencies and effectiveness, reduce risk, and leverage analytics for competitive advantage.


Digital transformations are by their nature more difficult to accomplish than traditional organizational change. A recent survey of nearly 1800 executives regarding digital transformation found that four of five broad factors crucial to success of transformation involve workforce transformation. Further evidence beyond this survey suggests that the effectiveness of digital transformation depends on the extent to which an organization’s workforce is aligned with and supportive of the transformation.


This round table discussion centers around best practices which address the key elements necessary in a digital workforce strategy; to include enablers and inhibitors of deploying such a strategy.


Jonathan Harvey

Executive Director for Leadership and Strategy, Graduate and Executive Education
Haslam College of Business, University of Tennessee, Knoxville


2:20 pm - 3:00 pm Tips for Using Video to Communicate with Your Remote Employees
Sean McMann - Director, Enterprise Sales, Kaltura, Inc.

As we continue the move to online-only offices for the duration of the pandemic, what are we learning about making the jump? (Beyond “mute yourself when you’re not talking on the conference call”, of course.) Company leaders are leveraging video like never before to communicate with their employees. What are some best practices? We’ll give some tips for getting used to the video-based workplace, including how to keep your team focused and in touch with each other, what professional standards are worth dropping (and what are worth keeping), how to keep everyone up to date, and how to be a more effective remote manager. Get the latest!


Sean McMann

Director, Enterprise Sales
Kaltura, Inc.

3:00 pm - 3:30 pm Reimagine Remote Training with Learning in the Flow of Work

Vispi Daver - SVP, Global Sales, Whatfix

Delivering continuous training and reinforcing knowledge to employees has always been a key challenge for L&D leaders. This challenge has only become exacerbated now with the employees of most organizations working remotely from their homes due to the global pandemic.

The key questions to ponder are:

  • How do you deliver remote training effectively and help learners retain knowledge?
  • How do you do this without distracting them or pulling them away from their work environment? 


Vispi Daver

SVP, Global Sales

3:30 pm - 3:50 pm What it takes to make distance learning work

It’s more than simply uploading your great in-person training.

Corporate Learning Solutions powered by Bellevue University


Bellevue University has been a leader in online learning for 25 years, garnering numerous awards including Best Teaching Online from the US Distance Learning Association. Their systems, services and processes assure teachers and learners they have the support they need to be effective and can focus on learning. This session is headed by two Deans from the University with corporate learning experience, now running colleges. Key take-aways from these professionals who have worked with adult learners and their corporate employers for years include:

• Even the best CLT doesn’t automatically transfer to online.

• How to support trainers - on and off the platform.

• Setting expectations – for both trainers and students – and holding them accountable.

• Critical services that should be offered off the platform.

3:50 pm - 4:15 pm Developing and Supporting the Learning Culture in the Age of Acceleration

Christopher Lind - Head, Global Digital Learning, GE Healthcare

Responsible L&D professionals are rapidly responding to the fact that we are living in an increasingly transformative period. This new period, classified as the age of acceleration, is described by kinetic changes occurring across our collective professional and personal experiences. This acceleration is also illustrated by massive disruption happening at high velocity to our traditional business practices. It is an age in which entire industries are being reshaped with routine business models being rendered useless in favor of more agile people, plans and processes. It’s a period where the premium for more innovative and effective corporate learning designs and solutions has never been more important. During this keynote, attendees will learn how to: 

  • Increase organizational capacity for performance 
  • Enhance the overall efficiency of the L&D Organization
  • Improve the responsiveness of aligning knowledge, skills and behavior upskilling with business priorities
  • Drive a culture of Innovation and lifelong learning 

Christopher Lind

Head, Global Digital Learning
GE Healthcare

4:15 pm - 4:25 pm Chairperson’s Remarks Virtual Happy Hour & Activity