Kirk Santos

Pitney Bowes is in the midst of dramatic transformation from a B2B hardware-based mail equipment business to a B2B and B2C cloud-based Commerce business. While Pitney Bowes kept a focus on what they do best: global postage metering, they created their own Commerce Cloud, and leveraged experience in shipping to help other companies more efficiently ship, communicate, and pay. Part of this transformation included creating a completely new business unit to help online giants like eBay determine where an international package can be shipped, and how much duty will be charged.

 

Notably, the journey also required dramatic transformation of learning and development from being an inwardly focused “order taker” to truly running learning and development as a business. This pivot required major changes:

 

·         Establishing a new relationship approach where stakeholder relationship managers translate business strategy into impactful learning outcomes;

·         Implementing an outsourcing partnership with NIIT to both accelerate results and flex to accommodate the fast-moving pace of the transformation; and

·         Shifting into high gear execution

 

During this session, Kirk will share how he’s managed this complex transformation, share best practice learnings and answer your questions.