Day One: Monday, August 17, 2020

11:30 am - 11:45 am Lobby Opens

11:45 am - 11:50 am Welcome Orientation

11:50 am - 12:00 pm Thoughtexchange App Introduction

12:00 pm - 12:05 pm Chairperson's Introduction

12:05 pm - 12:35 pm Creating the Learning Experiences that Impact Performance: Leveraging Data & Advanced Technology as a Strategic Asset

Richard Nuffer - Chief Learning Officer, Defense Commissary Agency

We live in a competitive world where business growth is critical for business life. Training can be a strategic part of that growth. In this session we will look at how leveraging data and technology and then linking them to organizational strategy can truly impact employee and organizational performance. 


Richard Nuffer

Chief Learning Officer
Defense Commissary Agency

12:35 pm - 1:05 pm Ready or Not, Here it Comes: Adapting your Learning Culture to a #SuddenlyRemote World

Dessalen Wood - Chief People Officer, Thoughtexchange

Companies today face the challenge of engaging their employees in meaningful dialogue - whether it be due to geography, power dynamics, organizational dysfunction or the new normal of social distancing and remote work. Even with the talk of “returning to work” many organizations want to have a robust remote offering for all of their once-live employee touch points. Learning leaders are being asked to find ways to adapt everything to our #SuddenlyRemote world, from on-boarding, to company town halls/off-site and traditional face-to-face training. What should we prioritize? How can we maintain the culture and connection when we are not able to be in the same room?

In this session we will learn:

  • How technology can humanize the employee experience
  • The power of allowing all voices to be heard
  • How to adapt learning to a virtual world
  • The value of gathering ideas and solutions from a broader, more diverse population
  • How to simplify cross functional collaboration and innovation through high quality, frequent conversations

Dessalen Wood

Chief People Officer

1:05 pm - 1:35 pm Immersive Creation: Developing an Aggressive Behavior De-Escalation VR Program for Optimal Impact

Tobias Washington - Head of Talent Technologies & Creative Solutions, CHRISTUS Health

Traditional learning methods have withstood the test of time, however with the implementation of various technologies that allow users to experience environments, tools, and situations as if they are actually there, organizations are able to impact and reinforce their workforce in innovative ways. Tobias Washington with CHRISTUS Health decided to pioneer the use of VR with its program to teach aggressive behavior deescalation.

In this session you’ll learn how CHRISTUS Health, in collaboration with SweetRush’s SPARK team, developed an innovative, immersive VR workplace safety learning program that helps care providers de-escalate potentially dangerous situations. You’ll discover key considerations that drove design decisions, including the learner audience, maintainability, and business constraints. Additionally, you’ll learn about leading-edge VR trends, including facial recognition, voice and tone recognition, and 3D avatar development. Whether you are a senior leader, designer, or developer, you will gain valuable insights as Tobias shares their journey from concept to execution.

In this discussion session, we will focus on:

  • Developing and identifying key considerations when designing VR learning solutions
  • How to successfully manage a client-vendor partnership
  • How to navigate decisions in the face of rapid change in VR technology
  • How leading-edge VR technologies such as facial, voice, and tone recognition were utilized to enhance engagement and learning efficacy

Tobias Washington

Head of Talent Technologies & Creative Solutions

1:35 pm - 1:45 pm Break

Best-in-class industrial companies have embraced augmented reality (AR) to help their employees do their jobs more efficiently, effectively, and safely. But AR investments don’t just improve employee performance – they can also help your organization offer a compelling employee experience that differentiates your employer brand and enables you to attract and retain top talent.

Discover how AR is helping organizations create an exciting new Employee Value Proposition (EVP), market career opportunities to the next generation of leaders, and keep employees with business-critical skills connected, safe, and productive even as they approach retirement. You’ll also learn how forward-thinking companies are using AR to make learning, training, and professional development opportunities more engaging

and accessible, broadening their approach to upskilling and nurturing the employees they have today. Key Takeaways from this session includes: See how AR is helping leading industrial companies create a more compelling employee experience Understand how to leverage augmented reality across the employee lifecycle to recruit, engage, empower, and

retain the workforce your business needs to be successful today and, in the years to come

Hear how to engage and empower highly skilled employees through AR programs focused on knowledge transfer, professional development, and career progression.


Sarah Reynolds

Vice President Marketing, AR

As organizations prepared for their upcoming year, no one planned for the speed and severity at which radical change would come and alter our focus to the immediate need. Management faced disruption to businesses and lives in general. Faced with this new reality, and the global change that is occurring, management must navigate the disruption and uncertainty with flexibility in effort to pick up the pieces of what remains and attempt to fit them back together. The question facing all organizations today is if their management teams are prepared to support their teams in a way that supports their new organizations? This session will cover the challenges leaders are faced with to drive the outcomes of their organization while managing their teams in today’s everchanging environment and strengthening them for the future.

Several of the missing management puzzle pieces covered will include:

  • The importance of building and enhancing trust
  • Why emotional intelligence is more critical than ever
  • Management’s responsibility in driving strategic engagement through communication

Jeff Becker

Director, Corporate Learning Solutions
American Management Association

Wendy Hanson, COO of BetterManager will be in discussion with Lora Kyle, Learning and Development Director from Chegg on how they are using coaching and the benefits they are seeing during these uncertain times.


Lora Kyle

Learning and Development Director

2:20 pm - 2:50 pm Business Meeting

2:55 pm - 3:25 pm Business Meeting

3:30 pm - 4:10 pm Peer-to-Peer Think Tanks

Join your peers to take a deep dive into a topic. Pre-select the topic that resonates most with you, and be part of the discussion with your peers, as you tackle the challenges you face today and tomorrow. Topics will include:

  • Building Resiliency During Disruption
  • Upskilling in a Virtual Environment
  • Leadership Development in a Virtual Environment
  • Building Diversity and Inclusion Programs in a Virtual Environment

4:15 pm - 4:45 pm Declare a Bold Vision and Share It!

In today’s always-on, never-done work culture, it’s easy to get mired in performing the day to day job in front of you, losing sight of what matters and more importantly, what actually drives impact. In this game-changing session you will get a simple, science-backed exercise to play big, take risks and focus on what’s important – in all areas of life. Leaders at companies like Google, JPMorgan Chase, Merck and Disney are using it to ignite their business and culture.

It starts with one question: What does success look like one year from today? In this 20 minute session you will:

  • Dramatically expand what you see as possible – professionally and personally
  • Gain clarity and focus – a compass for the year ahead
  • Bring intention and discipline to your personal life – the fuel for professional success

4:45 pm - 4:55 pm Focus on Leadership Development to Accelerate Employee Engagement and Performance

KimLoan Tran - Chief Learning Officer, TIBCO

What is the key driver to accelerating employee engagement and performance? The unwavering response of KimLoan Tran, the Head of Global Learning & Development at TIBCO, is to build strong people managers. Our role as organizational leaders is to develop the collective and individual strengths of our team members so they are empowered to do their best work. More recent research tells us that people managers have the most significant impact on this process and are the key differentiators for how engaged and productive their teams are in driving business results. Join Kim in the discussion on how to transform and elevate your leadership

programs to move your organization forward.

Key takeaways will include:

  • Learn best practices and strategies for building a compelling and sustainable leadership development program
  • Leverage effective leadership program examples that you can apply to your organization
  • Lead engagement and adoption tactics to sustain your program effectiveness

KimLoan Tran

Chief Learning Officer

4:55 pm - 5:15 pm Keys to Future Proofing Your Organization through Learning Ecosystems and Innovation

We are in a different state of work and need to harness the power of our learning ecosystems for people development. These ecosystems are complex combinations of people, process and technology and visualizing the future is hard. In this session you will learn design thinking tools to model the complexity of your learning ecosystem and explore innovation opportunities to move towards empowering your adaptive learning organization.

Key takeaways include:

  • The Adaptive Learning Organization Principle and benchmarking tool
  • The Learning Ecosystem Canvas and how to use it
  • The Learning Ecosystem Innovation Building Blocks tool and how to use it

5:20 pm - 6:20 pm Interactive Discussion Groups (IDG)

This is your chance to network and take a deep dive into solutions for Corporate Learning with other learning executives. You will have the opportunity to join up to three virtual roundtables for a 15-minute discussion lead by an industry leader. 

6:20 pm - 6:25 pm Chairperson’s Closing Remarks