Day One

9:00 am - 9:30 am GMT How is COVID-19 Changing Organisational Learning?

Andrew Lancaster - Head of Learning and Development Content, CIPD

This session will explore:

  • How has pressure accelerated necessary learning innovation?
  • What new tactics are needed: Prioritize, Digitize, Socialize and Humanize?
  • What does this mean for the nature of the learning team?

Andrew Lancaster

Head of Learning and Development Content

9:30 am - 10:00 am GMT Governing Content Creation in Corporate Learning

Kieran Coughlan - Sr Solutions Engineer, Nintex
Luke Richardson - Account Executive, Nintex

Join Nintex experts Keiran Coughlan and Luke Richardson as they discuss how Corporate Learning benefits from a process culture, applying governance to content ensuring it stays relevant to modern organisations. With the speed of change of business in today’s ‘new normal’ how do you ensure your teams are consuming the right content at the right time? All too quickly content in Learning Management Systems can become outdated as business processes change to accommodate changes to the way we work, such as remote work forces where we’re all working from home. Staff may need to learn different processes or change how they interact with other teams due to the remote nature. Allocating content ownerships with regular reviews is one way of ensuring content remains fresh and relevant, but how do you manage the volume of content that people need to consume?

 This session will address:

  • Learn how a process culture benefits corporate learning
  • See how applying governance to content review keeps it fresh and relevant
  • Learn how process allows quick reactions to the changing world
  • How can you manage a remote workforce for content review


Kieran Coughlan

Sr Solutions Engineer


Luke Richardson

Account Executive

10:00 am - 10:30 am GMT How Virtual & Hybrid Classrooms Are Transforming Online Learning

Piet Vandenheede - Director Global Training, Barco
Ellen Van de Woestijne - Director Segment Marketing, Barco

In today’s environment, Learning and Development departments are facing a challenge. Sudden business changes, cost of travel and sustainability are factors creating greater pressure to deliver training online. 17% of all formal learning hours are now delivered as real-time distance learning classes and there is a growing trend towards instructor-led, virtual classrooms. When offering virtual classroom learning, it is of major importance to avoid the trap of one-way communication if you don’t want to lose your students’ engagement.

In this session you will learn how Barco University transformed it’s learning program & choose a virtual classroom technology that enabled them to deliver an experience close to an in-classroom experience, while saving cost, supporting business changes & be more sustainable.


Piet Vandenheede

Director Global Training


Ellen Van de Woestijne

Director Segment Marketing

10:30 am - 11:00 am GMT Bridging the Employee Skills Gap With Adaptive Learning

Arijeet Das Diengdoh - Senior Manager, EMEA, Whatfix

Digital transformation has led to a rapid proliferation of software applications in enterprises. On average, an employee interacts with at least 14 applications on a daily basis to get his/her work done. This has gradually led to 'technostress' and more importantly, a widening technology skill gap. According to Gartner, almost 60% of L&D leaders believe that this skill gap is growing. The key question facing the L&D community today is this - How do I minimize the frustration caused by too much technology and bridge the skill gap?

Join Arijeet Das Diengdoh,Senior Manager, EMEA at Whatfix, talk about how you can offer an immersive learning experience and bridge the employee skill gap through adaptive learning.


Arijeet Das Diengdoh

Senior Manager, EMEA

11:00 am - 11:30 am GMT Adopting a Tailored-Approach and Balancing Efficient Onboarding with ROI

Michaela Crawford - Instructional Design Lead, Dominos

In today’s unprecedented environment, it is an ever-growing reality that organisations are tasked with identifying ways of digitally transforming their learning and reviewing how an innovative learning culture and continuous learning means employees are more likely to stay engaged. Onboarding plays a substantial role in helping employees learn the ins and outs of your product or service offering as an organisation and discover the real value you provide. Domino’s Pizza have adopted needs to individuals from standardised approaches and supported virtual onboarding with the spike in recruitment and intake during the COVID-19 pandemic. This session will address:

  • How our enterprise learning is managed through an LMS, allowing scalability, and reaching all audiences across our 70 franchises in the UK
  • How onboarding, health and safety, product education, customer experience and relationship-building, all need to be planned, nurtured and consistent across the business
  • How best practice training equips employees with the skills and knowledge necessary to deliver results

Michaela Crawford

Instructional Design Lead

11:30 am - 12:00 pm GMT Future of Work = Be Human Centric + Learning and Unlearning in the Flow of Work

Bonnie Cheuk - Learning Agility and Learning Capability Lead, AstraZeneca

Traditional L&D solutions assume that work is stable and predictable. Learning focusses on transferring best practices or adoption of standard operating procedures. Good training enables the workforce to get quality work done in the most efficiently way with minimal risks. When change is constant, the world of work has changed. The workforce need to learn to “do the thing right” and also be able to explore, innovate, challenge status quo and flex in unfamiliar situations. Empowering a workforce with learning agility, that can continuously learn and unlearn in the flow of work becomes critical. How should training look like in this new world? Do L&D need to unlearn ourselves?

This session will explore:

  • How to design user-centric learning solutions that put holistic human experience at the heart of learning/training?
  • How to resolve the dilemma that L&D want the workforce to accept/follow what we teach them, and also expect them to challenge the status quo/best practices provided?
  • How can L&D disrupt our own design principles, innovate new approaches to create a learning environment that enables employees to learn and re-learn?

Bonnie Cheuk

Learning Agility and Learning Capability Lead