Design Thinking HR Winter

December 04 - 06, 2019 | The Argonaut

Main Conference Day One


7:30 am - 8:00 am REGISTRATION OPENS Grab some post-it notes and coffee

8:00 am - 8:15 am Chairperson’s welcome and introduction. LIGHTING TALKS AND BRIGHT IDEAS

8:15 am - 8:35 am The Future Needs of the Workforce: A Futurist’s Perspective

Raulvin Colke - The People’s Futurist, Surviving the Future of Work
When thinking of the future of work, many questions come to mind: How will Gen Z change future workforce needs? What impact will AI and the Internet of Things have on the Workplace? Are the bots really going to steal our jobs? In this session, our Futurist in Residence will answer all your questions and then make you start asking new ones.
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Raulvin Colke

The People’s Futurist
Surviving the Future of Work

8:35 am - 9:30 am Why Design Thinking is a Need to Have at Atrium Health L&OD

Tina Barss - Chief Learning Officer and VP, Atrium Health
Design Thinking is key to improving the bottom line impact of the Atrium Health learning and organizational development function. The competitive war for talent causes multi-million dollar human capital costs and to address the highly dynamic and volatile health care landscape innovative solutions are required. This session will provide insight into the foundation of Atrium Health U: a strategic initiative that looks to de-silo departments and build a cohesive corporate culture through human centered design.
 
Followed by a 30 minute Active Learning Session 
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Tina Barss

Chief Learning Officer and VP
Atrium Health

9:30 am - 10:00 am THE HIRING MANAGER LEARNING JOURNEY: USING DESIGN THINKING TO SOLVE THE SAME PROBLEMS BUT IN A BETTER WAY

Martin Schindhelm - Global Learning Experience Design, ResMed
Every business is in a state of change and disruption, yet we keep seeing the same issues and problems that need to be solved from a People/HR Function. Unlike other parts of the business, the People Function has direct access to its customers on a daily basis and should be using this opportunity more. We need to change our mindset from being risk adverse and trying to solve problems internally, and start working directly with employees to truly understand what problem we are trying to solve. In this case study, Martin will take you through a typical request and show you how to utilize
Design Thinking to solve a problem.
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Martin Schindhelm

Global Learning Experience Design
ResMed

SPRINT SESSION A Deep Dive Into Your Objectives for Being Here Today

Learn how to solve any problem using Design Thinking. Ask the right questions and put yourself in your client shoes. Start with creating one user story. Analyze his/her situation and his/her problem and use Design Thinking to build big ideas. Understand how to apply user story mapping to your business problems.

SPRINT SESSION FOR HR

10:00 am - 11:30 am SPRINT 1: Connecting Design Thinking to Agile Sprints with Employee Story Mapping.
Eric Morrow - Director, Design Thinking and Strategy, ConsenSys
Kendal Willis - Director, People Operations, Ancestry
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Eric Morrow

Director, Design Thinking and Strategy
ConsenSys

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Kendal Willis

Director, People Operations
Ancestry

SPRINT SESSION FOR L&D

10:00 am - 11:30 am Executive Buy-In for Leadership Development at Lionsgate
Sony Das - Director of Learning and Development, Lionsgate
Sony will share how they have implemented a successful leadership development program at Lionsgate with the support of senior management and
employees.
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Sony Das

Director of Learning and Development
Lionsgate

A 2 hours session that will enable you to practice what you preach and experience Design Thinking first-hand

12:00 pm - 1:00 pm LUNCH AND NETWORKING BREAK

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Hasan Elkomey

Chairman
Rutgers University Design Thinking

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Emily Lirag

Digital Marketing Consultant & Strategist
Morgan Stanley

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Joe Ford

Chief Operating Officer
Hill & Smith Inc.

1:30 pm - 2:00 pm Using Design Thinking to Leverage Diversity of Thought and Drive Innovation

Lisa Zweber-Smith - Vice President, Diversity & Inclusion Strategy, MGM Resorts International
The pace of organizational change is at an all-time high and the only way to keep up is to identify new and creative solutions to today's challenges. Leveraging diversity of thought allows an organization to optimize employee's unique backgrounds and experiences to drive Innovation. Hear how one organization is using Design Thinking to spark new ways of thinking to solve pain points and capitalize on new opportunities.
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Lisa Zweber-Smith

Vice President, Diversity & Inclusion Strategy
MGM Resorts International

Gallup says that the past two years have been marked by an uptick in awareness of the many challenges organizations and society face in identifying and truly understanding the unique differences among people. After an overview of the diversity, equity and inclusion landscape, you will run a participatory Design Thinking exercise where you can jointly take stock of you current organizational cultures and envision a more inclusive future.
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Rachel Marcuse

Chief Operating Officer
ReadySet

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Willie Jackson

Diversity, Equity, & Inclusion
ReadySet

SPRINT SESSION FOR L&D

2:00 pm - 3:30 pm Balancing Data, Tech and Design Thinking for Successful UX Design at Capital One
Craig Woll - Senior Director of Enterprise Learning Technology and Design, Capital One Financial
With careful balance, the intersection of data, tech and Design Thinking can deliver an excellent learning experience. This case study will look at one of
the most difficult aspects of learning design: overcoming the siloed nature of departments and technology in order to look at the bigger picture of the learning function’s purpose within an organization. Capital One will also discuss:
·         Overcoming the challenge of needing different LMS, LXP and xAPI systems
talking to each other
·         Avoiding the trap of blindly investing in courseware by using Design Thinking
and data to road map the tech journey
·         Building the experience from the ground-up for the learner by looking at the
end-user and working backwards
 
Followed by a 30 minute Active Learning Session
SOLUTIONS CLINIC
Using Design Thinking to De-Silo Learning Systems in Preparation for Intelligent Automation 
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Craig Woll

Senior Director of Enterprise Learning Technology and Design
Capital One Financial

3:30 pm - 4:00 pm AFTERNOON TEA AND NETWORKING BREAK

IDG 2

4:00 pm - 4:30 pm Overcoming Resistance to Design Thinking - Part 1: Recognizing Resistance to Change
Sharon Kim PhD - Director for Innovation & Human-Centered Design, The Johns Hopkins Carey Business School
In Part 1 of this interactive session, we will discuss the needs of thought leaders who face resistance to Design Thinking. Although the benefits of Design Thinking are clear to many, in some industries and sectors, leaders may face skepticism when introducing the concept to key stakeholders.
We will address industry and organization specific reasons for resistance to change in the form of Design Thinking and discuss how re-framing can help further highlight advantages as well as clarify misunderstandings about this type of work.
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Sharon Kim PhD

Director for Innovation & Human-Centered Design
The Johns Hopkins Carey Business School

IDG 3

4:00 pm - 4:30 pm Managing The Transition From Training To Performance Management
This IDG will redefine the purpose of the corporate learning function as well as provide a “how-to” for managing both the instructional designers and
management’s expectations of L&D’s purpose.
-  Managing the transition from training to performance management
-  Embedding a design-led approach to solving business problems
-  Understand the requirements of a learning program: did they learn and did it transfer to the job?
Katarina Derek - Director of Learning and Development, ProscribeMD
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Katarina Derek

Director of Learning and Development
ProscribeMD

IDG 2

4:30 pm - 5:00 pm Overcoming Resistance to Design Thinking - Part 2: Building Communities of Practice and Winning Support
Sharon Kim PhD - Director for Innovation & Human-Centered Design, The Johns Hopkins Carey Business School
In Part 2 of this interactive session, we will continue the conversation by discussing how to create new, robust communities of Design Thinking practice in an organization. Participants will have a chance to share their experiences and learn how to win broad support for their initiatives.
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Sharon Kim PhD

Director for Innovation & Human-Centered Design
The Johns Hopkins Carey Business School

HR SESSION

5:00 pm - 5:30 pm How to Use Design Thinking to Effect Change Management
Jennifer Turner - HR Strategy Consultant, Alphabet Companies at Google
Emily Lerner Amico - Head of People, Wing
The only thing that is constant at the fast paced, technology driven environment at Alphabet is change. See how Alphabet HR teams use Design Thinking to tackle change management in the HR space. In this session, hear about the implementation of a new Performance Enablement approach at Wing. Our approach to applying a design thinking approach to the tricky aspects of change management will give you tools and techniques to try when tackling your own change initiatives. 
Learn about applying design thinking techniques to change management
Hear a case study on how design thinking accelerated Wing’s ability to launch a new performance management process

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Jennifer Turner

HR Strategy Consultant
Alphabet Companies at Google

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Emily Lerner Amico

Head of People
Wing

L&D SESSION

5:00 pm - 5:30 pm Starting from Scratch and Implementing Design Thinking Principles at Ross’s Annual Field Leadership Meeting
Corri Cooper - Senior Director of Learning & Development, Ross Stores
Every year, between 2500-3000 of Ross’ managers converge in Las Vegas for two days of motivation, recognition and training. In 2019, Corri Cooper led a team that decided to start from scratch and implement a Design Thinking approach that upskilled leaders from the perspective of their staff. With 60+ zone directors and 23 different breakout rooms this session will look at:
-          Applications of Design Thinking to field leadership including time management and talent development
-          Taking the most successful aspects of the event and then turning them into 5-7 micro-learning opportunities
-          The results of surveys and assessments of district and store managers taken before the event, then three months and six months later
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Corri Cooper

Senior Director of Learning & Development
Ross Stores

HR SESSION

5:30 pm - 6:00 pm The ROI of Employee Experience: Use Design Thinking to Create the Perfect Customer Experience
Matthew Keller - HR Manager / Innovation Business Partner, CHOC Children's
We all know that there is a very important connection between a happy employee and a happy customer. However, there are industries, where its
importance of it can mean success or failure of the business, or well-being of the other person.
This session will show you:
-How to use Design Thinking methodology to redesign your employee interaction with your customers
-Use Design Thinking as a core to build your strategy and catalyze the creativity in your employees to boost your ROI
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Matthew Keller

HR Manager / Innovation Business Partner
CHOC Children's

L&D SESSION

5:30 pm - 6:00 pm Become an Essential Business Resource By Programming with Strategic Objectives
Annika VanNoy - Director of Learning and Change, Pathway Vet Alliance
With over 4000 employees to develop, Annika focuses on three key pillars to align her
programming with strategic objectives: build programs with empathy, allow for scalability
and align with learning theory.

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Annika VanNoy

Director of Learning and Change
Pathway Vet Alliance

6:00 pm - 6:15 pm CLOSE OF CONFERENCE