Design Thinking Day

12:00 pm - 12:30 pm DESIGNOPS AT IBM: BRINGING A NEW PRACTICE INTO AN OLD COMPANY

Jenny Price - DesignOps Lead, Digital Growth & Commerce, IBM

IBM is a huge, global enterprise that's 100+ years old. DesignOps is a new practice gaining momentum across the industry. Can we integrate the two? In this session, Jenny Price, a new IBM DesignOps leader, will share her story of leading a nimble designer group in an emerging and highly visible area of the business across the enterprise. Sharing how the larger IBM DesignOps POV is taking shape. Learn how you might build a DesignOps community, make the case for DesignOps, and start transforming your organizations.

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Jenny Price

DesignOps Lead, Digital Growth & Commerce
IBM

12:45 pm - 1:15 pm LEVERAGING VR/AR TO DELIVER MEANINGFUL TRAINING AND ONBOARDING FOR IN-FIELD TOURS AND TRAINING

1:15 pm - 1:45 pm DESIGNING REMOTE WORKFLOWS USING DESIGN THINKING FOR THE BEST EMPLOYEE EXPERIENCE, MEASURING, AND REPORTING PERFORMANCE

Pradeep Joseph - Director - UX, Honeywell India

· Discuss UX principles and methodologies that can be used to develop better employee experiences for your tools, artifacts, and processes

· Review three unique implementations of UX/HR collaboration

· Strategize on how to involve and enable UX within your organization

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Pradeep Joseph

Director - UX
Honeywell India

1:45 pm - 2:15 pm LEARNING AND DEVELOPMENT LEARNER-CENTRIC DESIGN FOR MEANINGFUL LEADERSHIP EXPERIENCES

Marlene Hernandez - Director of Learning & Development, Steelcase
Mehjabin Kapasi - Senior Product Manager, Wayfair

· Explore: empathy in action and active listening. Use these tools to identify what lies below the surface of your leadership needs

· Experiment: leverage design guiding principles to define the learning experience

· Activate: collaborate with other branches of HR to activate your experience

· Amplify: scale your experience leveraging data and storytelling to influence others

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Marlene Hernandez

Director of Learning & Development
Steelcase

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Mehjabin Kapasi

Senior Product Manager
Wayfair

2:15 pm - 2:45 pm TRANSFORM THE ENTERPRISE WITH A DESIGN THINKING MINDSET FOR HR

Oliver Sykes - Senior Lead, Global Talent Strategy, Boeing

HR is increasingly called on to play a key role in enterprise growth. This requires them to be full

partner in the strategic planning and decision-making process for better work performance, productivity,

and employee experience. Using human-centered design is a way for HR to achieve these goals – but

how can it be maintained if your organization is hesitant to change?

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Oliver Sykes

Senior Lead, Global Talent Strategy
Boeing