Main Conference Day Two

8:00 am - 8:30 am Breakfast

8:20 am - 8:50 am Chairperson’s welcome and introduction

8:30 am - 9:00 am Building a Design Culture - Developing a New Culture Mindset

Design Thinking brings the promise of effective transformation by improving the relationship between employee and employer by listening to their needs through the creation of an engaging, effective experience. However, when introduction and integration often meet with resistance, how can you successfully overcome this?


9:00 am - 9:30 am Establishing an In-House University
Bee Ng - Vice President for Learning and Development, Visa


Bee Ng

Vice President for Learning and Development

How do thought leaders democratize Design Thinking for the organization’s greatest benefit? In this interactive session, we will discuss how to promote design thinking as an approach to creative problem solving that makes sense for stakeholders. The focus of this session will be to generate business cases for using and teaching Design Thinking in areas that historically do not prioritize innovative approaches. Participants will have a chance to share their experiences and exchange best practices.

Sharon Kim PhD

Director for Innovation & Human-Centered Design
The Johns Hopkins Carey Business School


9:30 am - 10:00 am Learning in the Flow of Work
Alyssa Clark - Director of Recruiting and Talent, Eyemart Express
For Alyssa Clark, human centered design is the root of efficiency and effectiveness. By using human centered design across people, processes and
technology, learning in the flow of work is made possible.
-Matching the learning curve to the working experience
-Designing learning in the flow of work according personas to inform content and delivery
-Helping or hindering? Identifying when L&D must be delivered during work vs outside of it

Alyssa Clark

Director of Recruiting and Talent
Eyemart Express

This interactive session explores how to amplify management and leadership development with Design Thinking. Together, we will re-imagine traditional approaches and discuss the various applications of Design Thinking in this space. Participants will have the opportunity to share their challenges and learn how to create innovative “leadership labs” that leverage existing HR and L&D efforts such as staffing, mentoring, rotational programs, etc.

Sharon Kim PhD

Director for Innovation & Human-Centered Design
The Johns Hopkins Carey Business School


10:00 am - 10:30 am The Undercover Designer: Subtly Incorporating Design Thinking into Your Team
Juston Espinoza - Senior eLearning and Media Production Specialist, Spectrum Health
Design Thinking is a unique set of skills. It requires being comfortable with uncertainty, long project times, and the ever-present (and required) failures,
which can scare away most people. Fortunately, there are ways to gradually incorporate Design Thinking on your team while gaining buy-in from everyone involved.

Juston Espinoza

Senior eLearning and Media Production Specialist
Spectrum Health


10:30 am - 11:00 am Mobility at UNICEF: Improving a Challenging Global Staff Policy Through Design Thinking (Live-stream)
Susan Stuart - Human-Centered Design Consultant, LightMotif Productions
How does an organization serve a critical global mission and ensure staff member wellbeing, while regularly rotating a highly diverse workforce? At UNICEF, Design Thinking was used to investigate and improve the staff experience of its Mobility program. This session will describe:
ü the unique value that design thinking methodologies can bring to addressing difficult policy problems 
ü  how design research can be a gateway to discovering unknown organizational culture challenges
ü  practical tips for conducting design research on sensitive topics with a large and highly diverse staff 

Susan Stuart

Human-Centered Design Consultant
LightMotif Productions


10:00 am - 11:00 am Managing the Competing Needs of Employees, Managers and the Organization
Tatyana Lebel - Global Program Manager for Learning and Development, ResMed

Tatyana Lebel

Global Program Manager for Learning and Development

11:00 am - 11:30 am NETWORKING BREAK


11:30 am - 1:00 pm Creating an Effective Design Thinking Workshop in Your Own Company
Amy Markham - Senior UXUI Designer, Kiewit Corporation
Design Thinking is a state of mind. Accepting a Design Thinking mindset also means that workshops should become part of your routine. One of the most important skills for Design Thinking leaders is facilitation. These are the process skills used to guide and direct the parts of our work that keep a company forward-thinking and productive. The key to being a proficient facilitator is to plan and guide your sessions effectively, and remain focused on the process and outcomes, rather than content and opinions. A skilled facilitator will lead a meeting or workshop that will help focus the energy and thoughts of the participants on the task at hand.

Amy Markham

Senior UXUI Designer
Kiewit Corporation


11:30 am - 12:30 pm Implementing Design Thinking on a Global Scale at Micron
Shveta Miglani - Director Global Learning & Development, Micron
Shveta is responsible for 25000 employees, and has a global team of 45 members across Singapore, Japan, Taiwan, China, Malaysia, India, Europe, and the US. Design Thinking has helped her deliver an enterprise strategy that focuses on meeting the needs of the changing business, but also working within the parameters of the business.
Followed by a 30 minute Active Learning Session
In tables, the audience will choose one of three business challenges: resources, scalability, or consistency. According to each challenge, the tables will then ideate different ways to solve the problem accordingly.

Shveta Miglani

Director Global Learning & Development


Trish Layton

Director, Instructional Design
Marriott Vacations Worldwide

1:00 pm - 2:00 pm NETWORKING LUNCH


Kevin Finke

Culture Transformation Catalyst
NCR Corporation


Andrea Ledford

Chief People Officer


2:00 pm - 2:30 pm Pick Your Own Path: Creating Interactive Learning Experiences
Despite their best intentions, learners often treat learning experiences as single events to be endured, not ongoing processes to be enjoyed. Learners want autonomy and choice when it comes to learning and you can accomplish that goal by taking your content and spinning it into a 'pick your own path' adventure. In this session, Cara shares the research behind—and applications of—choosing your own adventures in learning.

Kami Hanson

Director of Learning Technology
Lending Club


Matt Guinn

Learning Solutions Architect

3:30 pm - 3:50 pm Afternoon Tea and Networking Break

3:50 pm - 4:20 pm Connecting the Hard-to-Reach: How Using Design Thinking Can Unify & Empower Deskless Employees

Julianne Tillmann - Director of Research, Limeade
Lindsay Lagreid - Solution Architect, Limeade
Maintaining a regular stream of communication between the employee and the organization drives mutual success and allows employees to align with the goals and mission of the organization. Communication is important to employee engagement, commitment and a sense of belonging. Yet, many organizations struggle to maintain an effective, engaging internal communication channel for their people. This challenge only intensifies as organizations evolve and expand. In this session, learn how Design Thinking principles can be used to improve communication across your organization and how real employers are applying these principals to connect more distributed, deskless populations.   

Julianne Tillmann

Director of Research


Lindsay Lagreid

Solution Architect

4:20 pm - 4:50 pm Digital Transformation Through Human Centered Design

4:50 pm - 5:05 pm END OF CONFERENCE