Main Conference Day 1

8:00 am - 8:45 am BREAKFAST & REGISTRATION

8:45 am - 9:00 am Welcome from HR Exchange Network and Chairperson's Opening Remarks

9:00 am - 9:45 am Design Thinking as a Catalyst: The HR Transformation Story at SAP

Giancarlo Davila - Former Head of Digital HR, SAP
Lack of agility in HR is a common challenge, specifically in modernizing practices and responding to business demands. To better align with digital transformation, SAP started a ten-year journey to modernize and digitize HR processes. Through the perspective of the former Head of Digital HR, this discussion will help you understand how to leverage design thinking as a tool to advance your human-centered design maturity. Join SAP to learn about its remarkable transformation and growth, going from 50,000 employees to 105,000 employees in ten years. In addition, the organization also doubled sales and quadrupled its market cap, bringing value to its stakeholders, customers and most importantly, its employees. 


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Giancarlo Davila

Former Head of Digital HR
SAP

9:45 am - 10:30 am Designing for People: Encouraging a Design Thinking Mindset in HR

Oliver Sykes - Senior Lead, Global Talent Strategy, Boeing
·         Lessons from the innovators: what do successful companies do to continue maintaining a competitive advantage?
·         How to embed principles in each step of the employee lifecycle, from recruitment through to alumni experience, to better resonate with today’s fast-moving workforce
·         How can HR change out that are accessible to the average HR person, overcoming the myth of ‘inaccessibility’?
·         Identify change champions internally and externally so that design thinking transformation does not get siloed 
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Oliver Sykes

Senior Lead, Global Talent Strategy
Boeing

10:30 am - 11:15 am SPEED NETWORKING & COFFEE BREAK

Speed networking is an opportunity for attendees to quickly and effectively get to know the other attending organizations. Grab a coffee and browse through the exhibition hall to learn about the human-centered design solutions onsite. 

MATURITY CURVE SPRINT SESSIONS

BEGINNER

11:15 am - 12:45 pm SPRINT 1: Starting Small, Thinking Big: Applying Testing and Minimum Viable Product [MVP] into HR Processes
Sony Tiwari - Head of Talent Management, Altisource
·         A breakdown of the design thinking principles and how to integrate them into HR processes
·         Considerations for getting to a minimum viable product – what would that look like in your organization? How could you scale that?
·         Real world examples on testing for truth – how can you test to solve for the ‘human’ problem, versus what is believed to be a business need? How can we use this application to scale it to our own employee population?
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Sony Tiwari

Head of Talent Management
Altisource

INTERMEDIATE TO ADVANCED

11:15 am - 12:45 pm SPRINT 2: Position Design Thinking as a Viable Strategy to Enable CXO Buy-In for Business Results
Jennifer Price - Director, Innovation Development, IBM
·         Once a design thinking framework is established, how do you maintain it?
·         How do you use user feedback & outcomes to ‘sell’ design thinking to the people in charge? 
·         Make your business case heard -- How are you quantifying the outcomes of design thinking to drive organizational results?
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Jennifer Price

Director, Innovation Development
IBM

12:45 pm - 1:45 pm LUNCH

MATURITY CURVE SPRINTS CONTINUE

BEGINNER

1:45 pm - 3:15 pm How to Collaborate with UX to Develop Employee Experiences that Resonate
Jacob Willinger - UX Researcher, General Dynamics
  • Discuss UX principles and methodologies that can be used to develop better employee experiences for your tools, artifacts, and processes
  • Review three unique implementations of UX/HR collaboration
  • Strategize on how to involve and enable UX within your organization
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Jacob Willinger

UX Researcher
General Dynamics

INTERMEDIATE TO ADVANCED

1:45 pm - 3:15 pm Deploy Data-Driven Insights to Solve Business Problems
Chris Rinere - Manager, Global Trade Compliance Programs and Training, Shure
  • A deep-dive into the five step design thinking process, with an emphasis on exploring various data capture methods available to HR, to build empathy
  • How to use data user research incorporating surveys and focus groups; how to summarize user problem through empathy maps
  • Strategies on maintaining and managing integrity to user data while moving through design thinking step


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Chris Rinere

Manager, Global Trade Compliance Programs and Training
Shure


3:45 pm - 4:15 pm AFTERNOON NETWORKING BREAK

After an afternoon of sprints, take some time to pause and reflect with your peers. 
·         Real world examples of organizations who have shifted from human resources to employee experience and employee-centered functions – what’s driving this change?
·         What they are doing to improve internal systems to optimize experiences for all members of the organization?
·         What is it that separates these teams from other traditional HR organizations? What are some tips for organizations seeking to shift in this direction? 
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Amy Rossi

Vice President, Employee Experience
Expel

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Danielle Norman

Vice President, HR Services
AMITA Health

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Sony Tiwari

Head of Talent Management
Altisource

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Jessica Marucci

Head of People and Places
Catalyst Software

4:30 pm - 5:30 pm Design Thinking Accelerator Challenge – Putting Theory into Practice

During this part of the program, attendees will be able to take what they have learned throughout the day, by using design thinking to solve a real-life organizational challenge. Attendees will be able to break out into groups and offer real-time consulting to an organization with a specific problem, developing and testing their strategies.  

Teams will have a chance to present their solution to the audience and a judging panel, who will deliberate on best solution. Winners will be announced on morning of next day.

5:30 pm - 6:30 pm NETWORKING EVENING RECEPTION

Canapés, Cocktails and Conversation. You’ve had a long day. Enjoy a drink on us before enjoying an evening in Chicago!