August 19 - 21, 2019
Warwick Hotel, Chicago, IL

Main Conferece Day 1

8:45 am - 9:00 am Chairperson’s Opening Remarks

Mariano Suarez-Battan, Co-founder and CEO at MURAL

Mariano Suarez-Battan

Co-founder and CEO

9:00 am - 9:30 am Where is Modern People Strategy Heading? Understanding the Scenery of the Global Workforce

Fernando Sanchez-Arias, Director, Learning Organization at The Home Depot

Fernando Sanchez-Arias

Director, Learning Organization
The Home Depot

9:30 am - 10:00 am SPEED NETWORKING

10:00 am - 10:30 am BOOK CLUB WITH MICHAEL ARENA

To edge out the competition in today’s disruptive environment, you need to ensure that your company is agile―that it can respond to change instantly and effectively. Because fast and furious change is the only thing you can count on in business today.
Using GM as the main case study―along with the stories of other highly adaptive organizations, like Apple, Amazon, Disney, and Gore―Arena provides a model you can follow to reinvent your company. It’s about inspiring employees to explore new ideas, empowering the most creative people and teams to spread their ideas across the organization, and operationalizing the entrepreneurial spirit so adaptability is set in stone. 

Michael Arena, VP Talent & Development at Amazon Web Services (AWS)

Michael Arena

VP Talent & Development
Amazon Web Services (AWS)



Sprint 1

11:00 am - 12:30 pm SPRINT 1: Managing Change While Building a Design Culture by Developing a New Cultural Mindset
Jennifer Price, Director, Innovation Development at Vizient, Inc.

Jennifer Price

Director, Innovation Development
Vizient, Inc.

Becki Cedrone, Director of Alumni & Community Marketing at The Coca-Cola Company

Becki Cedrone

Director of Alumni & Community Marketing
The Coca-Cola Company

Lisa Morris, Human-Centered Employee Experience Design & Service Design | Organizational Anthropology & Innovation at XPLOR

Lisa Morris

Human-Centered Employee Experience Design & Service Design | Organizational Anthropology & Innovation

Sprint 3

11:00 am - 12:30 pm Best Friends—Using Design Thinking and Agile to Provide Customer Value
Brian Walsh, Human Capital Transformation Manager, VP at Fifth Third Bank

Brian Walsh

Human Capital Transformation Manager, VP
Fifth Third Bank

Sprint 4

11:00 am - 12:30 pm Design Thinking as the New Leadership Philosophy
Margaret Maupin, Senior Leader - Talent Acquisition and Engagement at Allstate

Margaret Maupin

Senior Leader - Talent Acquisition and Engagement

12:00 pm - 1:00 pm Lunch

1:30 pm - 2:00 pm How Design Thinking Helped to Bring a Human-Centered Approach to a Global Culture’s Change Initiative Within 12 Months

Cornelia Kunert, Employee Experience & Engagement Expert at Pro Insurance Solutions

Cornelia Kunert

Employee Experience & Engagement Expert
Pro Insurance Solutions

2:00 pm - 2:30 pm Creating a Compelling Employee Experience by Integrating Service Design and Business Process Management

Many organizations have a strong focus on Business Process Management (BPM) to drive efficient and effective operations, yet without regard for the customer experience they may be reducing the value of their delivery to customers. By adding human centered design techniques to a BPM program, organizations will understand how to optimize operations that increase employees value and loyalty.
Monica J. Johnson, Business Initiatives Consultant at Wells Fargo

Monica J. Johnson

Business Initiatives Consultant
Wells Fargo

3:00 pm - 3:30 pm Networking Break

3:30 pm - 4:00 pm The ROI of Employee Engagement: A New Metric for Performance Management

TJ Cochran, Director Organizational Development at Avis Budget Group

TJ Cochran

Director Organizational Development
Avis Budget Group

4:00 pm - 4:30 pm Reimagining Your Organization Through Design Thinking

Nenuca Syquia, People Planning, Design & Analytics at Cisco

Nenuca Syquia

People Planning, Design & Analytics

4:30 pm - 5:00 pm CHAMPAGNE ROUNDTABLE

5:00 pm - 5:30 pm NETWORKING EVENING Canapes, Cocktails and Conversation