Main Conferece Day 1
9:00 am - 9:30 am Where is Modern People Strategy Heading? Understanding the Scenery of the Global Workforce
9:30 am - 10:00 am SPEED NETWORKING
10:00 am - 10:30 am BOOK CLUB WITH MICHAEL ARENA
To edge out the competition in today’s disruptive environment, you need to ensure that your company is agile―that it can respond to change instantly and effectively. Because fast and furious change is the only thing you can count on in business today.
Using GM as the main case study―along with the stories of other highly adaptive organizations, like Apple, Amazon, Disney, and Gore―Arena provides a model you can follow to reinvent your company. It’s about inspiring employees to explore new ideas, empowering the most creative people and teams to spread their ideas across the organization, and operationalizing the entrepreneurial spirit so adaptability is set in stone.
Michael ArenaVP Talent & Development
Amazon Web Services (AWS)
10:20 am - 10:50 am COFFEE AND NETWORKING BREAK
SPRINT SESSION: A DEEP DIVE INTO YOUR OBJECTIVES FOR BEING HERE TODAY
Sprint 111:00 am - 12:30 pm SPRINT 1: Managing Change While Building a Design Culture by Developing a New Cultural Mindset
Sprint 211:00 am - 12:30 pm Use Design Thinking to Journey Map the Employee Experience
Sprint 311:00 am - 12:30 pm Best Friends—Using Design Thinking and Agile to Provide Customer Value
Sprint 411:00 am - 12:30 pm Design Thinking as the New Leadership Philosophy
12:00 pm - 1:00 pm Lunch
1:30 pm - 2:00 pm How Design Thinking Helped to Bring a Human-Centered Approach to a Global Culture’s Change Initiative Within 12 Months
2:00 pm - 2:30 pm Creating a Compelling Employee Experience by Integrating Service Design and Business Process Management
Many organizations have a strong focus on Business Process Management (BPM) to drive efficient and effective operations, yet without regard for the customer experience they may be reducing the value of their delivery to customers. By adding human centered design techniques to a BPM program, organizations will understand how to optimize operations that increase employees value and loyalty.
Monica J. JohnsonBusiness Initiatives Consultant