August 19 - 21, 2019
Warwick Hotel, Chicago, IL

Main Conference Day 2

8:00 am - 8:30 am Registration and Breakfast

8:30 am - 8:45 am Chairperson’s Opening Remarks



Mariano Suarez-Battan, Co-founder and CEO at MURAL

Mariano Suarez-Battan

Co-founder and CEO
MURAL

8:45 am - 9:15 am Scaling Design Thinking: Best Practices for Global Deployments

In order to keep up with HR's state of mass-transformation, organizations must learn to be agile and innovative as they figure out how to manage this new landscape.

Taking a human-centered approach and adopting design thinking is the baseline for success.

But today's HR leaders need to couple these design thinking deployments with deliberate training programs to ensure their teams can embrace best practices for remote work, as this is critical in large scale digital transformation.

We’ll go over the best practices in remote design thinking to prepare the rookies and superpower the experts for a successful deployment.


Mariano Suarez-Battan, Co-founder and CEO at MURAL

Mariano Suarez-Battan

Co-founder and CEO
MURAL

Rohith Rai, Leader of Performance Management & Quality Analytics at UTHCM

Rohith Rai

Leader of Performance Management & Quality Analytics
UTHCM

Karishma Patel Buford, Chief People Officer at OppLoans

Karishma Patel Buford

Chief People Officer
OppLoans

Cornelia Kunert, Employee Experience & Engagement Expert at Pro Insurance Solutions

Cornelia Kunert

Employee Experience & Engagement Expert
Pro Insurance Solutions

9:45 am - 10:15 am How Design Thinking Helps to Create a New Performance Management System

Instead of clarifying expectations and building morale, the traditional annual
appraisal aspect of performance management alienates high and low performing
employees alike. Four years ago Cigna went through a 6 month performance
management transformation using the Design Thinking approach, following which
the company still has one of the highest performance ratings.
·· Learn the importance and difference between prototyping for your client
(employee), and not a corporation
·· See how applying Design Thinking helps to cut the time of project
implementation
·· Create an employee-driven feedback system
Karen Kocher
General Manager, 21st Century Jobs, Skills and Employability
Karen Kocher, General Manager, 21st Century Skills & Employability at Microsoft

Karen Kocher

General Manager, 21st Century Skills & Employability
Microsoft

10:15 am - 11:00 am NETWORKING BREAK

11:00 am - 11:30 am Reimagining Your Organization Through Design Thinking

Nenuca Syquia, People Planning, Design & Analytics at Cisco

Nenuca Syquia

People Planning, Design & Analytics
Cisco

11:30 am - 12:00 pm Applying Design Thinking at NBCUniversal to Create a New Leadership Program

NBCUniversal has created a specific 15-week human centered design program for
leaders that helps define the culture and build employee engagement.
·· Learn about the benefits of using Design Thinking to better understand our
talent’s needs and our company’s culture
·· Find out how you can improve employee engagement by teaching your
managers to ‘walk in the employee’s shoes’
·· Explore how prototyping helps you learn how to consider change management
efforts when innovating the employee experience
Christopher Koch, Director of Talent Development at NBCUniversal

Christopher Koch

Director of Talent Development
NBCUniversal

Daniel Zumbrunnen, Senior Director, Talent Development at NBCUniversal Media

Daniel Zumbrunnen

Senior Director, Talent Development
NBCUniversal Media

12:00 pm - 1:00 pm Lunch

INTERACTIVE DISCUSSION GROUPS TRANSFORMING HR PROCESSES. ROUND ONE.

Group 1

1:00 pm - 1:30 pm THE FUTURE STRUCTURE OF THE WORKFORCE
Allison O'Brien, Head of People: Human Resources and Recruitment at Kin Insurance

Allison O'Brien

Head of People: Human Resources and Recruitment
Kin Insurance

Group 2

1:00 pm - 1:30 pm Blending Appreciative Inquiry and Design Thinking for Maximum Positive Change
Appreciative Inquiry is a classic Organizational Development model that uses the power of positive questions to shape reality. Let’s explore how we might implement this positive change model by blending it with Design Thinking principles and techniques. This session is open to all, including those who are new to Appreciative Inquiry and to Design Thinking.

Nenuca Syquia, People Planning, Design & Analytics at Cisco

Nenuca Syquia

People Planning, Design & Analytics
Cisco

Group 3

1:00 pm - 1:30 pm WHY DESIGN THINKING IS CRITICAL TO DEVELOPING NEW DIGITAL TOOLS THAT CAN MAKE WORK EASIER AND BETTER

In this roundtable discussion, you’ll learn how to balance world-class HR data solutions with a feeling of customisation and personalization to enhance new hire orientation and continuous employee productivity.  We will discuss:
  • Improving the employee experience in the moments that matter to attract and retain talent
  • Making each employee feel special - perceiving a standard interface as unique and custom, tailored just for them
Accelerating design thinking using agile and lean methodologies 
John Lawrence, Senior Leader, Data Governance - HR Reporting & Analytics CoE at GE

John Lawrence

Senior Leader, Data Governance - HR Reporting & Analytics CoE
GE

As the L&D function evolves and the complexity of solutions increases there's a risk of losing sight of the learner's real-life experience. This session will use design thinking tools in this discussion group, to prioritize the questions the audience has on how design thinking can be used in the L&D space. Attendees are invited to share what design thinking-inspired learning solutions they're noodling on.
Grace P. Nakar, Vice President, Enterprise Diversity & Inclusion Learning; Human-Centered Design Learning at Wells Fargo

Grace P. Nakar

Vice President, Enterprise Diversity & Inclusion Learning; Human-Centered Design Learning
Wells Fargo

INTERACTIVE DISCUSSION GROUPS TRANSFORMING HR PROCESSES. ROUND TWO

1:30 pm - 2:00 pm THE FUTURE STRUCTURE OF THE WORKFORCE

Allison O'Brien, Head of People: Human Resources and Recruitment at Kin Insurance

Allison O'Brien

Head of People: Human Resources and Recruitment
Kin Insurance

1:30 pm - 2:00 pm Blending Appreciative Inquiry and Design Thinking for Maximum Positive Change

Appreciative Inquiry is a classic Organizational Development model that uses the power of positive questions to shape reality. Let’s explore how we might implement this positive change model by blending it with Design Thinking principles and techniques. This session is open to all, including those who are new to Appreciative Inquiry and to Design Thinking.

Nenuca Syquia, People Planning, Design & Analytics at Cisco

Nenuca Syquia

People Planning, Design & Analytics
Cisco

1:30 pm - 2:00 pm WHY DESIGN THINKING IS CRITICAL TO DEVELOPING NEW DIGITAL TOOLS THAT CAN MAKE WORK EASIER AND BETTER


In this roundtable discussion, you’ll learn how to balance world-class HR data solutions with a feeling of customisation and personalization to enhance new hire orientation and continuous employee productivity. We will discuss:
  • Improving the employee experience in the moments that matter to attract and retain talent
  • Making each employee feel special - perceiving a standard interface as unique and custom, tailored just for them
  • Accelerating design thinking using agile and lean methodologies 

John Lawrence, Senior Leader, Data Governance - HR Reporting & Analytics CoE at GE

John Lawrence

Senior Leader, Data Governance - HR Reporting & Analytics CoE
GE

As the L&D function evolves and the complexity of solutions increases there's a risk of losing sight of the learner's real-life experience. This session will use design thinking tools in this discussion group, to prioritize the questions the audience has on how design thinking can be used in the L&D space. Attendees are invited to share what design thinking-inspired learning solutions they're noodling on.
Grace P. Nakar, Vice President, Enterprise Diversity & Inclusion Learning; Human-Centered Design Learning at Wells Fargo

Grace P. Nakar

Vice President, Enterprise Diversity & Inclusion Learning; Human-Centered Design Learning
Wells Fargo

2:00 pm - 2:30 pm Main Conference Concludes