Creating Innovative Solutions for Modern HR

Aug 17-19 2020
Chicago

Main Conference Day 2

8:00 am - 8:30 am Registration and Breakfast

8:30 am - 8:45 am Chairperson’s Opening Remarks

Mariano Suarez-Battan - Co-founder and CEO, MURAL


img

Mariano Suarez-Battan

Co-founder and CEO
MURAL

8:45 am - 9:15 am Scaling Design Thinking: Best Practices for Global Deployments

Mariano Suarez-Battan - Co-founder and CEO, MURAL
In order to keep up with HR's state of mass-transformation, organizations must learn to be agile and innovative as they figure out how to manage this new landscape.

Taking a human-centered approach and adopting design thinking is the baseline for success.

But today's HR leaders need to couple these design thinking deployments with deliberate training programs to ensure their teams can embrace best practices for remote work, as this is critical in large scale digital transformation.

We’ll go over the best practices in remote design thinking to prepare the rookies and superpower the experts for a successful deployment.


img

Mariano Suarez-Battan

Co-founder and CEO
MURAL

img

Rohith Rai

Leader of Performance Management & Quality Analytics
UTHCM

img

Karishma Patel Buford

Chief People Officer
OppLoans

img

Cornelia Kunert

Employee Experience & Engagement Expert
Pro Insurance Solutions

9:45 am - 10:15 am How Design Thinking Helps to Create a New Performance Management System

Karen Kocher - General Manager, 21st Century Skills & Employability, Microsoft
Instead of clarifying expectations and building morale, the traditional annual
appraisal aspect of performance management alienates high and low performing
employees alike. Four years ago Cigna went through a 6 month performance
management transformation using the Design Thinking approach, following which
the company still has one of the highest performance ratings.
·· Learn the importance and difference between prototyping for your client
(employee), and not a corporation
·· See how applying Design Thinking helps to cut the time of project
implementation
·· Create an employee-driven feedback system
Karen Kocher
General Manager, 21st Century Jobs, Skills and Employability
img

Karen Kocher

General Manager, 21st Century Skills & Employability
Microsoft

10:15 am - 11:00 am NETWORKING BREAK

11:00 am - 11:30 am Reimagining Your Organization Through Design Thinking

Nenuca Syquia - People Planning, Design & Analytics, Cisco
img

Nenuca Syquia

People Planning, Design & Analytics
Cisco

11:30 am - 12:00 pm Applying Design Thinking at NBCUniversal to Create a New Leadership Program

Christopher Koch - Director of Talent Development, NBCUniversal
Daniel Zumbrunnen - Senior Director, Talent Development, NBCUniversal Media
NBCUniversal has created a specific 15-week human centered design program for
leaders that helps define the culture and build employee engagement.
·· Learn about the benefits of using Design Thinking to better understand our
talent’s needs and our company’s culture
·· Find out how you can improve employee engagement by teaching your
managers to ‘walk in the employee’s shoes’
·· Explore how prototyping helps you learn how to consider change management
efforts when innovating the employee experience
img

Christopher Koch

Director of Talent Development
NBCUniversal

img

Daniel Zumbrunnen

Senior Director, Talent Development
NBCUniversal Media

12:00 pm - 1:00 pm Lunch

INTERACTIVE DISCUSSION GROUPS TRANSFORMING HR PROCESSES. ROUND ONE.

Group 1

1:00 pm - 1:30 pm THE FUTURE STRUCTURE OF THE WORKFORCE
Allison O'Brien - Head of People: Human Resources and Recruitment, Kin Insurance
img

Allison O'Brien

Head of People: Human Resources and Recruitment
Kin Insurance

Group 2

1:00 pm - 1:30 pm Blending Appreciative Inquiry and Design Thinking for Maximum Positive Change
Nenuca Syquia - People Planning, Design & Analytics, Cisco
Appreciative Inquiry is a classic Organizational Development model that uses the power of positive questions to shape reality. Let’s explore how we might implement this positive change model by blending it with Design Thinking principles and techniques. This session is open to all, including those who are new to Appreciative Inquiry and to Design Thinking.

img

Nenuca Syquia

People Planning, Design & Analytics
Cisco

Group 3

1:00 pm - 1:30 pm WHY DESIGN THINKING IS CRITICAL TO DEVELOPING NEW DIGITAL TOOLS THAT CAN MAKE WORK EASIER AND BETTER
John Lawrence - Senior Leader, Data Governance - HR Reporting & Analytics CoE, GE

In this roundtable discussion, you’ll learn how to balance world-class HR data solutions with a feeling of customisation and personalization to enhance new hire orientation and continuous employee productivity.  We will discuss:
  • Improving the employee experience in the moments that matter to attract and retain talent
  • Making each employee feel special - perceiving a standard interface as unique and custom, tailored just for them
Accelerating design thinking using agile and lean methodologies 
img

John Lawrence

Senior Leader, Data Governance - HR Reporting & Analytics CoE
GE

As the L&D function evolves and the complexity of solutions increases there's a risk of losing sight of the learner's real-life experience. This session will use design thinking tools in this discussion group, to prioritize the questions the audience has on how design thinking can be used in the L&D space. Attendees are invited to share what design thinking-inspired learning solutions they're noodling on.
img

Grace P. Nakar

Vice President, Enterprise Diversity & Inclusion Learning; Human-Centered Design Learning
Wells Fargo

INTERACTIVE DISCUSSION GROUPS TRANSFORMING HR PROCESSES. ROUND TWO

img

Allison O'Brien

Head of People: Human Resources and Recruitment
Kin Insurance

Appreciative Inquiry is a classic Organizational Development model that uses the power of positive questions to shape reality. Let’s explore how we might implement this positive change model by blending it with Design Thinking principles and techniques. This session is open to all, including those who are new to Appreciative Inquiry and to Design Thinking.

img

Nenuca Syquia

People Planning, Design & Analytics
Cisco


In this roundtable discussion, you’ll learn how to balance world-class HR data solutions with a feeling of customisation and personalization to enhance new hire orientation and continuous employee productivity. We will discuss:
  • Improving the employee experience in the moments that matter to attract and retain talent
  • Making each employee feel special - perceiving a standard interface as unique and custom, tailored just for them
  • Accelerating design thinking using agile and lean methodologies 

img

John Lawrence

Senior Leader, Data Governance - HR Reporting & Analytics CoE
GE

As the L&D function evolves and the complexity of solutions increases there's a risk of losing sight of the learner's real-life experience. This session will use design thinking tools in this discussion group, to prioritize the questions the audience has on how design thinking can be used in the L&D space. Attendees are invited to share what design thinking-inspired learning solutions they're noodling on.
img

Grace P. Nakar

Vice President, Enterprise Diversity & Inclusion Learning; Human-Centered Design Learning
Wells Fargo

2:00 pm - 2:30 pm Main Conference Concludes