Main Conference Day 2

8:00 am - 8:30 am Registration and Breakfast

8:30 am - 8:45 am Chairperson’s Day One Recap and Opening Remarks. Winner of Design Thinking Accelerator Challenge Announced!

8:45 am - 9:30 am Opening Discussion: Transform HR with Service Design Principles

Monica J. Johnson - Service Design Strategist, Wells Fargo
·         An overview of service design and how to apply it toward a service-oriented, consumer-grade team member experience
·         A use case of an organization-wide team-member transformation, using service design blueprints
·         Considerations for organizations seeking to apply service design methodologies into their current infrastructure

Monica J. Johnson

Service Design Strategist
Wells Fargo

9:30 am - 10:15 am The Lean Digital Project: Using Design Thinking to Transform HR Business Processes at AbbVie

Niki Shah - Associate Director, HR Operations, AbbVie
João Bonini - HR Automation Lead, AbbVie
  •  An overview of the Lean Digital design thinking methodology done in collaboration with HR Operations
  • A look at the five-step design thinking process to revamp performance reviews, with a look at data collection methods for conducting empathy interviews
  • Lessons learned, and the next step:  what might have been done differently? What is the future of this project?


Niki Shah

Associate Director, HR Operations


João Bonini

HR Automation Lead

10:15 am - 10:45 am NETWORKING BREAK

Have some coffee and meet some folks with the following backgrounds:
·         Talent Acquisition
·         Learning & Development
·         HR Innovation
·         Employee Engagement & Experience
·         Talent Development
·         Employee Insights and People Analytics



10:45 am - 12:15 pm Sprint 1: Embed a Design Thinking Framework into Talent Acquisition to Hire and Scale Quality Talent
·         Identify user needs to define what makes a positive candidate experience
·         Lead by data – map personas of desired candidates by looking at all hiring data & distilling it
  • Brainstorm: How do you use roadmaps to ensure this process is scaled versus starting from scratch?


10:45 am - 12:15 pm Mapping the First Year Experience for Improved Onboarding
Kevin Sella - Talent Business Partner, Thoughtworks
Amy Ludwig - Learning and Development Specialist, ThoughtWorks
At ThoughtWorks, the First Year Experience (FYE) is an onboarding program designed to provide new ThoughtWorkers the guidance needed to succeed quickly and facilitate connections within the organization. In this sprint we'll cover the following: 
  • Exploring the emotional connection individuals develop with an organization
  • Establishing a clear operating model for support new hires over an extended period of time - not just Day 1/Week 1
  • Examining methodologies for understanding the emotional journey of onboarding – focus groups, journey mapping, continuous feedback
  • Applying agile methodologies to ongoing programmatic elements

Kevin Sella

Talent Business Partner


Amy Ludwig

Learning and Development Specialist


10:45 am - 12:15 pm Learner-Centric Design for Meaningful Leadership Experiences
Marlene Hernandez - Director of Learning & Development, Steelcase
  • Explore: empathy in action and active listening. Use these tools to identify what lies below the surface of your leadership needs
  • Experiment: leverage design guiding principles to define the learning experience
  • Activate:collaborate with other branches of HR to activate your experience
  • Amplify:scale your experience leveraging data and storytelling to influence others

Marlene Hernandez

Director of Learning & Development


10:45 am - 12:15 pm Revamp Annual Reviews to Better Align with a Culture of Continuous Feedback
·         Examples of revamping traditional annual reviews to a continuous feedback approach
·         Use digital tools like surveys to capture data for the end result in a more cohesive employee experience
·         Use data from performance reviews to understand engagement of employees and people

12:15 pm - 1:45 pm NETWORKING LUNCH

 Enjoy a delicious lunch on us. Make your final connections before leaving, or stick with us for a site tour to an innovative workplace. 

1:15 pm - 3:30 pm Site Tour to a Human-Centered Organization

Take what you’ve learned throughout the conference and use your newly-sharpened design thinking lens to view a human-centered workplace in action!

3:30 pm - 3:30 pm Main Conference Concludes - See You Next Year!