What is Design Thinking for HR?

What is Design Thinking for HR?

Design Thinking is a systematic, iterative and human-centered approach to developing customer-aligned services, products and solutions. From enhancing the end-to-end employee experience to transforming back-office HR processes to increasing the effectiveness of L&D programs, design thinking can provide HR leaders with an actionable framework for solving complex challenges. With design thinking, you too can develop new, innovative HR services that resonate with employees and boost the ROI of HR.

Though still in its infancy, leading-edge companies such as IBM, Microsoft, Coca-Cola, GE, Allstate and more are already using design thinking to more effectively collaborate with, understand and build services for their internal customers. As a result, they've ushered in a new era of lean, agile and digitized human resources without having to invest in costly HR systems or consultants. For example, NBCUniversal used DT to develop a next-generation leadership development program while Avis leveraged design thinking to build a new, more data-driven and development-focused performance management system. These are just 2 of the numerous case studies that will be shared at the 2019 Design Thinking for HR conference.

In this interactive presentation, we demystify the design thinking for HR process. We do this by first traveling through the 5 stages of implementation: empathize, define, ideate, prototype & testing. Afterward, we list out key examples of how HR teams can use design thinking to more effectively collaborate with customers and architect better, more cost-effective employee experiences. Though we can’t promise this interactive presentation will lessen your FOMO in regards to attending the upcoming Design Thinking for HR summit, it will introduce you to the fundamentals of design thinking and shed light on how you to can unleash the power of human-centered design.

Fill out the form on the right to learn more about the 5 basic tenements of design thinking and jumpstart the next phase of your HR transformation journey.  



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