Creating Innovative Solutions for Modern HR

Aug 17-19 2020

Monica J. Johnson

Business Initiatives Consultant Wells Fargo

Monica Johnson is proud to be the strategic visionary for both human-centered design and process engineering for Business Process Management (BPM) in Human Resources at Wells Fargo. Monica has a passion for using a combination of human-centered design and process engineering techniques to achieve balance between a meaningful customer experience and efficient and effective processes-driven operations. Monica is an advocate for service design and management to focus on creating a compelling customer value proposition built upon a solid service delivery solution foundation.


Monica has certifications in Design Thinking, Lean/Six Sigma, and ITIL/ITSM, which compliment a formal education in Information Technology, Business Process Management, and Organizational Leadership. Monica holds a Bachelor’s Degree in Organizational Leadership from Colorado State University-Global Campus and a Master Certificate in Business Process Management from the University of Minnesota-Twin Cities. Monica has practiced these disciplines for 15+ years within Information Technology, Mortgage, and Human Resources.

Main Conference Day 1

Tuesday, August 20th, 2019

2:00 PM Creating a Compelling Employee Experience by Integrating Service Design and Business Process Management

Many organizations have a strong focus on Business Process Management (BPM) to drive efficient and effective operations, yet without regard for the customer experience they may be reducing the value of their delivery to customers. By adding human centered design techniques to a BPM program, organizations will understand how to optimize operations that increase employees value and loyalty.

Check out the incredible speaker line-up to see who will be joining Monica J..

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