August 19 - 21, 2019
Warwick Hotel, Chicago, IL
Monica J. Johnson, Business Initiatives Consultant at Wells Fargo

Monica J. Johnson


Business Initiatives Consultant
Wells Fargo

Check out the incredible speaker line-up to see who will be joining Monica J..

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Main Conference Day 1

Tuesday, August 20th, 2019


2:00 PM Creating a Compelling Employee Experience by Integrating Service Design and Business Process Management

Many organizations have a strong focus on Business Process Management (BPM) to drive efficient and effective operations, yet without regard for the customer experience they may be reducing the value of their delivery to customers. By adding human centered design techniques to a BPM program, organizations will understand how to optimize operations that increase employees value and loyalty.