Main Conference Day 1
Tuesday, August 20th, 2019
2:00 PM Creating a Compelling Employee Experience by Integrating Service Design and Business Process Management
Many organizations have a strong focus on Business Process Management (BPM) to drive efficient and effective operations, yet without regard for the customer experience they may be reducing the value of their delivery to customers. By adding human centered design techniques to a BPM program, organizations will understand how to optimize operations that increase employees value and loyalty.