17 - 20 September, 2019
Amara Sanctuary Resort Sentosa, Singapore
Cornelius Chang, Head of People and Organisational Development, at Grab

Cornelius Chang


Head of People and Organisational Development,
Grab

Check out the incredible speaker line-up to see who will be joining Cornelius.

Download The Latest Agenda

Conference Day One – Wednesday, 18 September 2019

Wednesday, September 18th, 2019


12:00 PM Case Study: Moments that Matter – Grab’s Experience Driven Approach to Onboarding

New hires are 2 times more likely to quit when faced with inconsistent, negative onboarding experiences. How can fast-growing, talent-hungry organisations transcend processes and paperwork, and take on an experience-driven approach to onboarding?
Discover how Grab’s onboarding journey immerses its new people in meaningful, vibrant experiences that foster a customer-centric culture from the get-go.
Key takeaways:
·         How to maintain consistent, personalised onboarding experiences during periods of rapid growth
·         From process-driven onboarding and induction to an experience-driven journey: a transformation roadmap
·         Crafting onboarding experiences that convert your company culture into a customer-centric powerhouse
·         Practical innovative onboarding tactics that drive both employee and manager engagement levels through the roof