Main Conference Day One: Thursday, 27th February 2020


8:00 am - 8:45 am REGISTRATION & BREAKFAST


Karen D. Weeks - VP of People, OrderGroove

Karen D. Weeks

VP of People

Change is so rapid today that leaders must do more than stay the course to create successful, performance driven teams. To achieve real employee engagement and radical business results, leaders need to be flexible and ready to adapt to the shifting needs of candidates and employees. Creating an environment for employees to perform includes both art and science. The art of engagement and employee empowerment starts with making 5 key leadershifts – setting the stage for authentic, purpose driven teams. The science is integrating analytics into the way leaders engage with individual team members to unlock discretionary performance. The result is engaged teams that crush our goals!


Steve Lowisz

Global Talent and Leadership Guru

9:45 am - 10:15 am CASE STUDY: How to Collect Data and Use it to Build a Perfect Employee Personas

Lydia Wu - Head of Talent Analytics, Panasonic North America
With all changes in the modern workforce, understanding the needs and deliver a more personalized employee experience for a lot of companies its equal to stay competitive in the job market. That's why building employee personas - representation group within the workforce of similar needs, experience and behavior, is so important and collecting the right data can be crucial. Learn in this session how to:

  • Use data to identify the most common pain points
  • Importance of demographic segmentation in your data analysis 
  • Use Employee Personas in workforce planning

Lydia Wu

Head of Talent Analytics
Panasonic North America

10:15 am - 10:45 am CASE STUDY How How to Create a Great Hiring Experience Using Talent Analytics

Trevor Teason - Head of Recruiting Analytics, Capital One
It's not a secret that the recruitment process has the highest impact on the revenue and profit margins. We frequently talk about the need for greater candidate experience, but how often do we analyze the losses that occur with a disillusioned candidate and its effect on company branding? Learn how Capital One increased its candidate acceptance rate by 15% using Talent Analytics.

  • Learn to analyze your hiring strategy: what is your companies needs 
  • Use data to build the candidate persona
  • Learn how to avoid “human” mistakes

Trevor Teason

Head of Recruiting Analytics
Capital One

10:45 am - 11:15 am Speed Networking and Morning Coffee Break

Speed networking is an opportunity for you to quickly and effectively get to know each other and your organizations. Bring your business cards!


11:15 am - 11:45 am “Redefying” the Beauty: Important of Social Responsibility in your Inclusion and Diversity Strategy

Crystal Andrews Banks - Director, Diversity & Inclusion, Ulta Beauty
Employee Engagement is an emotional response to how employees feel in the office, regarding their jobs and the company in general. Studies show that more and more of the workforce want to be part of a company that impacts the world around them. That is especially true of millennials. Social responsibility engages the total employee—in both work and life and that's why when we are talking about diversity and inclusion social responsibility goes beyond the workplace. Learn in this session how social responsibility can increase employee engagement and convert your employees into your best brand ambassadors.

  • One person matter: re-defining the meeting of diversity
  • Social Responsibility: where it starts?
  • Employee Engagement and Employee Branding: better together or apart?

Crystal Andrews Banks

Director, Diversity & Inclusion
Ulta Beauty

11:45 am - 12:15 pm The Business Case for Care

Reetu Sandhu - Manager, Limeade Institute
When employees feel their company authentically cares about them they are more engaged, stay longer and are more likely to recommend their workplace. But companies still rely on pay and perks to show employees their value, rather than addressing the root causes of employee disengagement, burnout and turnover. In this session you will:
  • Understand the business case for delivering employee care at scale
  • Share stories & best practices from the field
  • Leave with a framework for putting it into practice

Reetu Sandhu

Limeade Institute

Every existing company right now running employee surveys. But do we getting the right data and good results? Let's be honest, few employees enthusiastic about it and where is a lot of reasons behind it. First of all, we are so busy that they don't take time to fill in surveys. Secondly, some employees don't believe that surveys will protect their anonymity. And one of the most important - they don't believe it will change anything. Join our panel to discuss how you can improve your employee surveys ROI.


Patrick Boyle

Talent Analytics & Strategy Consultant
Dell Technologies


Reetu Sandhu

Limeade Institute


Alex J. Manfrediz

Partner, Culture & Engagement

12:45 pm - 1:45 pm NETWORKING LUNCHEON

1:45 pm - 2:00 pm CASE STUDY Linking the EX Strategy to Business Strategy and Defending Your EX (Life- Stream)

Winter Washington - Director, Talent and Culture, Chubb
The Business of People
o   The Business Case for Diversity and Inclusion
o   Understanding the organizations commitment to Diversity and Inclusion, and their strategy
o   Engaging Employee Resource Groups to maximize efforts
o   Exploring a world without sharing authentically

Winter Washington

Director, Talent and Culture

2:00 pm - 2:30 pm A Tale of The Friday Blues, why we don't believe in Work Life Balance at Organifi

Lisa Shields - Director, People & Culture, Organifi


Lisa Shields

Director, People & Culture

2:30 pm - 3:00 pm Practical Tools to Help Your Managers Scale With Your Organization

Rachel Pacheco - Head of People, Onduo
As companies grow quickly, managers, especially first-time managers often struggle to keep up. In time and resource-constrained environments, it's challenging to train and upskill your managers. This session provides an overview of practical tools and guidance that can quickly impact your managers' abilities to scale.

Rachel Pacheco

Head of People


3:30 pm - 4:00 pm How to Scale for Growth Without Sacrificing Your Team and Culture

Elizabeth Albalat - Senior Director of Human Resources, HackerU
Within the last few years, we’ve seen that the millennials’ share of the workforce has increased dramatically.  With more baby boomers retiring each year, millennials are on track to make up 75% of the workforce by 2030 and continue to heavily influence employee engagement trends. Learn how to build the culture that will connect 5 different generations and help to grow the team.

  • Understand the importance of the team dynamic
  • Learn how to navigate through multigenerational differences
  • Take some notes on how building a great culture can scale the company’s growth

Elizabeth Albalat

Senior Director of Human Resources

4:00 pm - 4:30 pm Training the Trainer: Improving Workplace Performance and Customer Satisfaction Through the Right Learning Solutions

Trish Layton - Director, Instructional Design, Marriott Vacations Worldwide
How do you improve employee engagement and performance? We all trying to find the right solutions. Marriott Vacations Worldwide did it through increasing their leader’s skillsets to support just-in-time training in their sales operations. By choosing the right learning solution for their sales leaders, they not only helped to improve employee engagement but also ROI. Trish will show you how to create a successful train-the trainer program, keeping in mind employee and stakeholder's needs. This session will demonstrate how Trish and the training team upskilled 200 site leaders through a three-day training program when the company doubled in size in 2018.
- Empowering leaders to improve their training materials resulting in improved performance
- Embedding learner-centric training design into the 3 day course
- Working with leaders to conduct a SWOT analysis of their training program resulting in real action plans
-Data collection in a Level 3 analysis to determine program impact on the leaders and sales associates

Trish Layton

Director, Instructional Design
Marriott Vacations Worldwide

4:30 pm - 5:00 pm CASE STUDY The Gentlemen’s Coaching Club: Making Space for men to Foster Inclusion

Lori Muszynski - Inclusion Design Consultant, LoriMuszynski
In the age of #MeToo, #BlackLivesMatter, unhealthy masculinity and cancel culture, men can be unsure of their place at work. Driven by fear and shame, many men are leaning out rather than leaning in, working against the advancement of their colleagues and inclusive cultures. This session will show how to create healthy small group spaces for men to explore their changing self-perception and new expectations, while processing demotivating shame into positive action.

Lori Muszynski

Inclusion Design Consultant

5:00 pm - 5:00 pm END OF DAY ONE