EX Impact 2020

February 26 - 28, 2020 | Crowne Plaza Downtown Orlando

Pre-Conference Workshops: Wednesday, 26th February 2020


9:15 am - 11:45 am Turning purpose into practice: using the power of story to build better cultures

Kit Krugman - Chief People Officer, Woman in Innovation
To succeed today, organizations need a central purpose that comes to life in everything they do in the world. The real challenge is not just activating purpose externally, it's turning purpose into practice internally.
Organizations that align their purpose with their operations and culture not only perform better, they're also more innovative and inclusive. The most powerful way to move hearts and minds and inspire action is story, but story without follow through does more damage than good.
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Kit Krugman

Chief People Officer
Woman in Innovation

11:30 am - 12:30 pm Lunch and Networking

12:30 pm - 2:45 pm Emotional Intelligence: Creating a Culture of Empowered Employees

Andrea Hoban - Co-Founder & Head of Learning, Oji Life Lab
The pursuit of an “emotion-free workplace” undermines that which makes us human: our feelings, including their influence on everyday performance. Each of us, consciously or not, experiences hundreds of emotions each day from the moment we enter work to the time we leave. Imagining that our success in the workplace requires us to deny the existence of emotions is no more realistic than imagining a driver that can reach her destination by ignoring the weather, traffic, and time of day. Andrea will share findings from the body of research on emotions and emotion skills and offer practical ways to apply emotion skills in the workplace and the immense benefits that can result from harnessing the wisdom of emotions at work.
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Andrea Hoban

Co-Founder & Head of Learning
Oji Life Lab

3:00 pm - 3:30 pm Afternoon Break and Networking Session

3:30 pm - 5:30 pm Implementing Effective UX Design to Set Up Your Digital Employee Engagement Transformation for Success

Jenine Lurie - Service Design and UX Strategy, Humans in Service Design
Reports by McKinsey suggest that over 70% of digital transformation initiatives fail to meet expectations mainly because of poor user experiences (UX). This workshop will provide you with practical tool to incorporate an effective UX design in your Employee Engagement Transformation program.
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Jenine Lurie

Service Design and UX Strategy
Humans in Service Design