From Brian Cantor and the Customer Management Practice, this special report highlights why employee engagement is the cornerstone of the customer experience. Better employee experiences lead to improved customer relations and experiences, which results in a stronger bottom line for the company across the board. 

Everyone has personal stresses that can be brought into the workplace, but did you know that one of the leading stresses is caused by personal finances? Financial Stress can cause distraction at work and lead to other problems that will affect your job performance. Download this report for the ins and outs of financial stress and what you can do to help it and your performance at work. 

The pursuit of an “emotion-free workplace” undermines that which makes us human: our feelings, including their influence on everyday performance. Each of us, consciously or not, experiences hundreds of emotions each day from the moment we enter work to the time we leave. Imagining that our success in the workplace requires us to deny the existence of emotions is no more realistic than imagining a driver that can reach her destination by ignoring the weather, traffic, and time of day. In this session, you will:

• Learn about emotion science and the skills of emotional intelligence and how to develop emotion skills
• Understand the five important areas that emotions impact our daily work lives
• Become attuned to how you can optimize performance by unlocking the power of emotions

Andrea Hoban, Co-Founder & Head of Learning, Oji Life Lab

Download this interactive worksheet to discover, define and brainstorm about your biggest employee experience challenges. 

Created by Catherine Cooper, Insight Strategist, EmpathyWise

Design Thinking has become a popular term when talking about innovative ways of working: it’s a method that is being adopted by HR to meet current employee demand. But what is Design Thinking and why is it so important to EX?

• Learn how to use Design Thinking to change workplace dynamics
• Know how to balance exploring multiple possibilities with disciplined thought
• Discover the benefits of using Design Thinking in order to better understand the company’s culture and needs
• Intro to Employee Experience Journey Mapping

Presentation by:

• Steven Smith, Lead Design, Human-Centered Design Practice Team, USAA
• Christine Holcombe, Senior Producer, Human-Centered Design Practice, USAA

According to Robert Half, one-third of job seekers would pass up the perfect job if the corporate culture was a bad fit. From an organizational perspective, continuity and teamwork are the most beneficial outcomes in the longer term for organizations who invest in good culture and retain the employee. In this session you will learn:

• How to dig in and understand the engagement opportunities within your organization
• Creating recognition opportunities to celebrate associates in meaningful ways
• Keeping tabs on competitive offerings to benchmark and evolve current offerings

Kathleen Zamora, Director of Employee Engagement, Luxottica

Enjoy 4 of our top rated presentations from the 2019 EX Impact Fall that took place this past September. 

How to Connect HR to the Business Strategy

• Anil Saxena, Director for Employee Engagement and Coaching, Comcast Cable

How Southwest Airlines WOW’s their new Hires by Creating Amazing Onboarding Experiences

• Colette Williamson, Manager of Leadership Development and Employee Training, Southwest Airlines

How Ordergroove went Beyond the Typical Survey to Improve Company Culture

• Karen D. Weeks, VP of People, OrderGroove

It’s Not a Question of CX or EX, It’s (XM) Experience Management

• Steve Loyka, Director, Experience Strategy, AARP Experience (AARPx)

Is your employee experience approach working? This summer we sat down with two employee engagement experts, Kathleen Zamora, the Director, Employee Engagement at Luxottica, and Colin Haupt, SVP Employee Engagement at PURE Group of Insurance, to discuss best practices for measuring the success of EE programs and what you can do if things go wrong. 

•     Leveraging the latest tools and strategies for measuring the EX program adoption
•     What to do if things go wrong. How to turn negative feedback into new and improved EX projects
•     Securing both leadership and stakeholder engagement 
•     How to develop and utilize post-implementation surveys to harness the power of the VOE (voice of the employee) to enhance future EX efforts

There are three converging forces that will shape the workforce and workplace of the future: the type of talent you need, the impact of technology on how people work, and rapidly changing marketplaces.

CultureIQ collaborated with Bloomberg to survey 300 senior executives about the Future of Work. Our aim was to understand how they saw things changing and how prepared they were. Ultimately, we wanted to understand the role HR takes in shaping strategy and culture for the future. 

This report produced by the HR Executive Network's Editorial Team, explores the hottest HR trends including HR technology, career pathing, and performance just to name a few. 

•     Insight from HR professionals at companies such as Facebook, TransUnion, Elkay Manufacturing, Flex, Atrium Health, Beacon Health Options and Gap, Inc.
•     Details on topics including HR Technology, company performance and employee engagement
•     Solutions and ways to prepare for the latest trends in the HR Space.

The folks at Cylient were curious to discover why people don’t talk to each other, what happens when people don’t have meaningful conversations and whether learning “in the moment” coaching and feedback skills fostered more open, trusting communications —and cultures. 

Download this in-depth report full of actionable advice on how to energize your culture, embolden people to engage in real conversations, in real time, about the things that really matter. 

While large corporations can afford to invest heavily in employee experience programmes, other organisations tend to have smaller budgets available to invest in these programs. Thankfully, budget doesn’t always need to be a factor, below are some low cost strategies that any company can implement to optimize their employee experience:

1. Create a culture of diversity and inclusion

2. Introduce employee wellbeing initiatives

3. Introduce small rewards and bonuses

4. Personalize their workplace experience

5. Digitize your HR function

It's no secret that workplaces are evolving. From the rise of millennials to the proliferation of digital tech, the modern work environment is significantly different that it was a decade ago and the pace of change shows no signs of slowing anytime soon. 

Experts estimate that companies spend over a billion each year on employee experience initiatives designed to engage, educate and empower workers to perform at their very highest level. But where exactly is the money going? That’s the question we set out to answer when, ahead of the upcoming EX Winter 2020 taking place February 26 - 28 in Orlando,  we surveyed our audience of thousands of EX leaders, executives and managers on their top strategic investments going into 2020.

DOWNLOAD our latest infographic to find out what we learned.

• The key motivations that are driving employee experience
• Top strategic priorities & technology investments
• Budget benchmarks
• The state of HR Automation

Curious about what last year's presenters spoke on at the 2018 Employee Experience Impact? We have a presentation packet on employee engagement. With speakers from TD Bank, Avande, and Chevron, this e-book offers a wealth of insight on the importance of employee engagement. Learn more at the 2019 event, running in Orlando, FL between February 27 - March 1, 2019 at the Florida Hotel & Conference Center in Orlando, FL.

Do you need to transform your work culture from a negative one to a positive one? Download the report and learn how to define the characteristics of your work environment and potential strategies and solutions to improve it. 

Fill out the registration form and send it to enquiryiqpc@iqpc.com to secure your spot at EX Impact 2020. Don't miss out!

If you prefer to receive a copy via email contact me at enquiryiqpc@iqpc.com. 

Ever think culture doesn't matter much at work? Think again! At the 2018 EX Impact event, we had presenters from HP and Nokia speak on the importance of a strong company culture and how it impacts employee engagement. See their presentations here, and join us at the 2019 EX Impact, running February 27 - March 1, 2019 at the Florida Hotel & Conference Center in Orlando, FL.

Alexis Smith, Director of Employer Branding & Digital N.A. at Anheuser-Busch speaks to the importance of replacing the focus on the employee. Recommitting to the employee experience and remembering that the only way to reach your customers is through your employees is what makes or breaks a company.

Interested in how Humana approaches employee engagement? Check out a presentation from the 2018 EX Impact on the PeopleFirst Experience to get a firsthand look! PeopleFirst is Humana's approach to the associate experience driving the customer experience.PeopleFirst focuses on how leaders create the environment and model the culture that associates need to succeed. Associates then translate their own experience onto customers, closing out the circle and continuing the cycle.

In this presentation from 2018 EX Impact speaker Sara Main, Head of Employee Experience, Culture, Diversity & Employee Brand at LogMeIn, you'll learn why it's imperative that your organization has a strong employer value proposition. From decreased annual turnover rates to competitive advantages, EVPs are crucial for your organization's success.

An organization's response to major business and workforce disruptions can mean all the world when it comes to the employee experience. HR leaders need to understand the link between their company's business strategy, customer service, and employee engagement. Applying design thinking to overhaul the employee experience as a means to customer service excellence is an effective tool towards a sustainable business performance.

Ahead of the 2018 EX Impact Fall Summit, we sat down with Speaker Alexis Smith, Director of Employer Branding & Digital N.A. at Anheuser-Busch to discuss the impact of employer branding on the employee experience. Download this interview to learn:

• Marketing’s contributions to developing employer brand
• How Anheuser settled on an “escape room” theme as a creative marketing tool to increase their employer brand recognition
• Advice for those without a formal marketing background on how to integrate employer branding into HR and culture initiatives

Join us in Orlando, FL for the February 25-27, 2019 iteration of EX Impact. For additional information please contact enquiryIQPC@iqpc.com.