From Brian Cantor and the experts at CCW, learn about how customer experience employees are evolving with the times and what implications future advancements will have in the years to come.
From Brian Cantor and the Customer Management Practice, this special report highlights why employee engagement is the cornerstone of the customer experience. Better employee experiences lead to improved customer relations and experiences, which results in a stronger bottom line for the company across the board.
This report produced by the HR Executive Network's Editorial Team, explores the hottest HR trends including HR technology, career pathing, and performance just to name a few.
While large corporations can afford to invest heavily in employee experience programmes, other organisations tend to have smaller budgets available to invest in these programs. Thankfully, budget doesn’t always need to be a factor, below are some low cost strategies that any company can implement to optimize their employee experience:
1. Create a culture of diversity and inclusion
2. Introduce employee wellbeing initiatives
3. Introduce small rewards and bonuses
4. Personalize their workplace experience
5. Digitize your HR function
Alexis Smith, Director of Employer Branding & Digital N.A. at Anheuser-Busch speaks to the importance of replacing the focus on the employee. Recommitting to the employee experience and remembering that the only way to reach your customers is through your employees is what makes or breaks a company.
In a dearth of worldwide employee engagement, more companies are realising the benefits of articulating the Voice of the Employee in the employee lifecycle. Strategies for determining this voice are now being leveraged alongside Customer Experience’s Voice-of-the-customer in an HR revolution for greater service delivery and profitability.
Ahead of the Employee Experience Forum, we spoke with experts for their tips and experiences in aligning the Voice of the Employee with the Voice of the Customer. Contributing experts include Niall Ryan-Jones, the Head of Employee Experience at Harrods; Alyson Fadil, the Head of People at Missguided, and Piers Robinson, Chief People Officer at Flybe.
The lifeblood of the organisation is the employee, making employee journey-mapping a crucial part of the HR toolset. You can take the employee experience journey on your own terms with this zoom-able and interactive Prezi presentation. With real world examples and data featuring engagement, the Employee Journey prezi will take you from the candidate stage, to their onboarding, training, and upwards to their promotion or exit interview. An employee's journey through an organization can enhance their engagement, loyalty and brand delivery. Be with them on their journey, today.
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Ahead of the 2018 EX Impact Fall Summit, we sat down with Speaker Alexis Smith, Director of Employer Branding & Digital N.A. at Anheuser-Busch to discuss the impact of employer branding on the employee experience. Download this interview to learn:
Join us in Orlando, FL for the February 25-27, 2019 iteration of EX Impact. For additional information please contact enquiryIQPC@iqpc.com.