Trish Layton

Director, Instructional Design Marriott Vacations Worldwide

Main Conference Day One: Thursday, 27th February 2020

Thursday, February 27th, 2020

4:00 PM Training the Trainer: Improving Workplace Performance and Customer Satisfaction Through the Right Learning Solutions

How do you improve employee engagement and performance? We all trying to find the right solutions. Marriott Vacations Worldwide did it through increasing their leader’s skillsets to support just-in-time training in their sales operations. By choosing the right learning solution for their sales leaders, they not only helped to improve employee engagement but also ROI. Trish will show you how to create a successful train-the trainer program, keeping in mind employee and stakeholder's needs. This session will demonstrate how Trish and the training team upskilled 200 site leaders through a three-day training program when the company doubled in size in 2018.
- Empowering leaders to improve their training materials resulting in improved performance
- Embedding learner-centric training design into the 3 day course
- Working with leaders to conduct a SWOT analysis of their training program resulting in real action plans
-Data collection in a Level 3 analysis to determine program impact on the leaders and sales associates

Check out the incredible speaker line-up to see who will be joining Trish.

Download The Latest Agenda