What comes first, your customers or employees? As the face of your business, employees serve as the ultimate brand ambassadors. From EX to CX, this piece will discuss how the employee experience impacts customer experience and why that improves the bottom line for the company. It will highlight how a more positive employee experience leads to increased productivity, employee engagement, and a more conscious company as a whole. Includes real-world examples of how customer experience leaders such as Adobe, Chick fil A and Amazon develop, roll out and optimize customer-centric employee engagement initiatives.
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