Main Conference Day One l October 1, 2019
Tuesday, October 1st, 2019
“The senior HR executive needs to be a business person first and an HR leader second. They need to decipher and deliver.” - Claude Balthazard and Susan Robinson. HR is the nexus of the where the business and the only resource that appreciates meet, its people. But how does that happen? How does HR become an integral tool to drive overall organizational performance in measures that matter to business leaders - increased revenue, increased sales per customer, lower customer acquisition costs,and all the other measures that senior leaders make decisions based upon? In this session, we will explore how to shift HR from an internal, program focus to a market based, system focus. We will show you:
- How to leverage your current people programs and the data they generate into business driving tools
- What are the key skills that are necessary for HR to seen as driving the ‘business of the business'
- How to help connect everyone to their 'line of sight' - focus on helping people understand how they gain/retain customers