Human-Centered Employee Experience Design & Service Design | Organizational Anthropology & Innovation
Workshops Day l September 30, 2019
Monday, September 30th, 2019
In an experience economy, not only do organizations need to rethink how they create value for their customers to succeed, but they also need to rethink how they create value for the people that work in and with the organization to thrive – both in and outside of the workplace. Yes, of course, humans of the world of work by default desire to work and what working affords them, but they also desire meaningful work experiences just as much, if not more. Designing for experience is about alleviating people’s problems and bringing them ‘delight’ through an offering or offerings that should improve the quality of their lives, reduce stress and create efficiencies that did not previously exist. At its core, designing for experience involves a deep and empathetic understanding of people’s needs and the determination to improve their lives.
During the workshop, you will:
• Be introduced to the concept of experience and orchestrating experiences
• Gain an understanding of what human-centered design and design thinking is and how it’s used to design experiences
• Practice the mindset of human-centered design and the design thinking methodology