Agenda Day One, Sunday, March 22nd, 2020

10:00 am - 10:30 am Registration

10:30 am - 10:35 am Welcome Orientation

Jena Stout - Senior Conference Director, IQPC Exchange

Jena Stout

Senior Conference Director
IQPC Exchange

10:35 am - 10:50 am Thoughtexchange Welcome — App Introduction

10:50 am - 11:00 am Chairperson's Opening Remarks

11:00 am - 11:30 am Creating an Actionable Employee Retention Strategy

Debbie Lowe - Head of Human Resources, Canada Region, FedEx Ground Ltd.
Traditionally, HR leaders have supported and implemented processes as a one-size-fits-all workforce management strategy. However, over the last few years, we’ve seen a swift shift, as leadership is realizing the key opportunities being missed when you ignore the fact that every employee is motivated by different things. When we hone in on the growth and development of the individual employee, we have the ability to inspire productivity, innovation, and change like never before

This presentation will explore:
•How to shift your organization’s focus. A step-by-step guide for any employee centric workplace
•Providing opportunities for employee growth & development 
•Fostering a culture of respect in the workplace
•Challenging your employees in a balanced way
•Avoiding the pitfalls: Lessons learned from real life case studies

Debbie Lowe

Head of Human Resources, Canada Region
FedEx Ground Ltd.

11:30 am - 12:00 pm Canadian Organizational Well-being: A Review of Past, Present and Future Practices

Leigh-Ann Ing - Principal, Mercer Canada
The health and well-being of employees is a business imperative today.
A properly implemented wellness strategy can help you to achieve a competitive advantage, contain escalating healthcare costs and deliver the resiliency to meet work and family demands. Join this session to see how a successfully executed wellness plan will benefit both the employee and employer, now and for the future. 
Learning objectives
  • A reflective market review of past wellness practices overview of current well-being 
  • Overview of current well-being approaches and philosophies 
  • A view of what is ahead, what Canadian organizations are doing when it comes to well-being 
  • What are the components of a “best practice” strategy 
  • How to develop a strategy for your workplace


Leigh-Ann Ing

Mercer Canada

12:00 pm - 1:00 pm Lunch

1:00 pm - 1:30 pm Transforming the Learning Experience by Leveraging AI: A Journey at CI Financial

Nicole Jensen - Vice President, Learning & Development, CI Investments
During this presentation, Nicole will share the case study of CI’s journey towards AI learning adoption. She will examine the opportunities and challenges on the road to deployment: 

  • Key drivers that led to the adoption of AI in learning programs
  • Key stakeholder engagement 
  • Setting standards and measures of success
  • Managing the deployment 
  • Successes & lessons learned

Nicole Jensen

Vice President, Learning & Development
CI Investments

1:30 pm - 1:45 pm Networking Break

2:00 pm - 2:30 pm Business Meetings

2:30 pm - 3:00 pm Business Meetings

3:00 pm - 3:30 pm Business Meetings

3:30 pm - 4:00 pm Disrupting Learning Models: Using New Technology To Update Your Learning Program

David Horne - Director, Corporate Product Management, D2L
Technology is advancing faster than ever and new learning tech is flooding the market. With so much to choose from, it can be hard to even know where to start. On top of that, it is difficult to know what types of technology will work for your organization, as each company has different needs and priorities. Options like AI solutions, chatbots, mobile learning, virtual classrooms, and more are available and every one of those has benefits for different situations. Learn about some of the latest technology that can help streamline the learning process, create efficiency, and encourage long-lasting results.


David Horne

Director, Corporate Product Management

It's more important than ever to execute a D&I strategy that that not only highlights the diverse perspectives within your organization, but also reflects a highly engaged employee culture that fosters a spirit of innovation. Join us on this inspiring journey, as panelists, build a roadmap for success and share lessons learned on executing a successful and sustainable D&I strategy. 
Panelists will discuss:
  • Engaging your workforce in building your strategy
  • Creating a roadmap with measurable results 
  • Gaining global alignment within your organization
  • Results of initiatives and lessons learned

Grace Palombo

Executive Vice President, Chief Human Resources Officer
Great West Lifeco


Christine Greco

Vice President Human Resources
Harper Collins Canada & Harlequin North America


Chantal Verbeek

Senior Vice President, Talent


Dessalen Wood

Chief People Officer


Denley McIntosh

Senior Business Advisor
ServiceOntario, Ministry of Government and Consumer Services

4:45 pm - 4:50 pm Chairperson’s Closing Remarks

5:00 pm - 5:30 pm Dinner