PEOPLE EXPERIENCE– Wednesday, 29 July 2020


Experiencing Great Culture, Communication & Engagement - A Brand you Want to Work For

In today’s digital environment, companies like Google, Netflix, Grab Facebook, Oracle, Huawei and more are highly coveted companies to work for. This is because employees these days place greater emphasis on branding, employee engagement, culture, workplace benefits and alignment to business objectives.

10:05 am - 10:10 am Opening Remarks from Chairperson

Rahul Kalia - Head of HR APAC, Bayer CropScience

Rahul Kalia

Head of HR APAC
Bayer CropScience

10:10 am - 10:40 am Learning from Amazon’s Peculiar but Powerful Culture in Driving Innovation, Diversity and Inclusion

Eric Tachibana - Global 3C Lead ("Chief People Officer"), Professional Services, Amazon Web Services (AWS)
  • Exploring the different elements of Amazonians culture that enable innovation
  • Understand Amazonians HR practices to inculcate customer centricity and delivering flawless customer experience 
  • Maintaining a capable workforce and development of human resources for long-term competitive advantage through culture

Eric Tachibana

Global 3C Lead ("Chief People Officer"), Professional Services
Amazon Web Services (AWS)

10:40 am - 11:10 am Encouraging Innovation, Promoting Experimentation and Empowering Leaders to Drive Business Strategy

Vicky Chai - Chief People Officer, Singlife
  • Building matrix teams to drive REAL empowerment
  • Measuring quality through eNPS scoring and translating future of work efforts into achieving business objectives
  • Creating platform for dialogue and not a monologue 

Vicky Chai

Chief People Officer

11:10 am - 11:40 am Building a Successful Employer Brand through “Giant Start-up Culture”

Jasmine Kheman - Head Of Operations & Human Resources, The Nas Company

Fast-moving, risk-taking and rapid fire-innovation. These are the essences of a startup. The firth industrial revolution requires oragnisation to have an innovative culture if not swallowed by the wave. To stay ahead Organisation must become more adventurous and entrepreneurial in its thinking. What are the cues big companies can take from small ones.

  • Understanding the value of a start-up culture in influencing employer branding
  • Identifying communications strategies to foster an innovative culture - “Learn fast fail fast”
  • Building cross –function innovation teams to drive change and innovation 

Jasmine Kheman

Head Of Operations & Human Resources
The Nas Company

11:40 am - 12:10 pm Reducing Employee Disengagement from 10% to 0.5% in 1 Year Through Surveys, Effective Communication and Technology

Weerapat Sapakarn - Chief Human Resources Officer, FWD Insurance Thailand
  • Deploying effective employee survey strategies to justify HR tech investments for employee engagement
  • Redesigning functions and drive management engagement to ensure buy in from all stakeholders
  • Connecting the dots’ between employee and employer to enable close collaboration and communication

Weerapat Sapakarn

Chief Human Resources Officer
FWD Insurance Thailand

12:10 pm - 12:40 pm Understanding Post Merger Experience to Ensure 20 years of Values and Culture is Pass Down

Tatsuo (Tats) Hidaka - Head of People and Culture Lab, Rakuten
  • Exploring methods in communication which allow a true merger of culture and values
  • Ensuring new employees goes through ‘incident learning model’ to absorb 20 years’ worth of experiences
  • Understanding methods when approaching core value implementation and ensuring values are unified and not forced

Tatsuo (Tats) Hidaka

Head of People and Culture Lab

12:40 pm - 12:40 pm Break

Premium Content! Virtual Masterclass C

2:00 pm - 5:00 pm The Fundamentals and Application of Design Thinking to Create a Great End-to-End People Experience

The Fundamentals and Application of Design Thinking to Create a Great End-to-End People Experience

Design thinking will develop a human-centric mindset that focuses beyond designing programs or processes to create meaningful experiences. Design Thinking brings an innovate approach that will change the way HR teams deliver value, organise work and find solutions.

From recruiting to onboarding, to career path development and offboarding. It’s the impression you leave as an organisation on your people -before, during and after their journey at your company- that defines if people come to you, stay or leave. What makes your employee scream “I LOVE MY JOB!”

To be able to create that people experience, you need to build the competency of Design Thinking.

  • Understanding the fundamentals for Design Thinking and tools available to help you re-think HR function and processes
  • Mastering the steps in design think and its application
  • Learning the different methods to be applied in different phases of design thinking process
  • Know what roles and skills you need for your organisation to enable a future-fit workforce
  • Exploring how design thinking and employee experience go hand in hand
  • Leaning the essentials of Design Thinking in HR
  • Applying the process and some tools like-employee journey mapping and empathy mapping

5:00 pm - 5:00 pm End of Virtual Conference Day Three