Jeff Hood

Executive Vice President, Human Resources Citizens Financial Group

Jeff Hood is the Senior HR Business Partner at Citizens Financial Group, one of the nation’s largest and oldest financial institutions headquartered in Providence, Rhode Island. In this role he oversees all aspects of HR for the bank’s corporate functions. Previously he held the Head of Talent Acquisition role at the bank. And prior to joining Citizens, Jeff held various roles in HR, Sales and Marketing at HSBC, one of the world’s largest banks. Jeff lives in Rhode Island with his wife and two teenage kids, where he spends his spare time coaching basketball, playing tennis and traveling with his family.

Day One: Wednesday, June 17, 2020

Wednesday, June 17th, 2020

12:15 PM Opening Keynote: How Citizens Financial Group Reacted to Epic Disruption in the Midst of a Total Business Transformation

Citizens Financial Group had already launched plans for a massive business transformation when COVID-19 arose and impacted the company in ways nobody could have possibly predicted. This session will examine how Citizens rapidly adapted its strategies and transformation in the face of unprecedented disruption.


During this presentation you will hear how Citizens Financial Group:

  • Quickly assessed the potential impact of the pandemic
  • Engaged leaders to assess possible outcomes and options
  • Pivoted transformation efforts in anticipation of a post pandemic workforce

Check out the incredible speaker line-up to see who will be joining Jeff.

Download The Latest Agenda