How Automating Service Management Helps Become World Class
Trends and Trendsetters in HR Shared Services - How Automating your Service Management will Bring your Global Business Services / HR Shared Services from Good to “World Class”
Learn about the latest trends in Global Business Services / Shared Services – what are “world class” organizations doing? Honorio J. Padrón, Managing Director of Global Business Services at the Hackett Group, will present Hackett’s latest research regarding where Global Business Services / Shared Services are headed and what he views as the success factors, with particular focus on Service Management. Franz Deitering, VP of Corporate Shared Services solutions for SAP, will provide an overview of the multifunctional SAP Shared Service Framework and show how it can help you to optimize your services strategy and become a trendsetter.
You will Learn
- What are the latest trends in Global Business Services / shared services?
- What technologies and services are available to help you respond to those trends?
- How can you become a trendsetter?
Presenters:
Franz Deitering
Vice President, Corporate Shared Services Solutions
SAP AG
Honorio J. Padrón III
Managing Director, Global Business Services
The Hackett Group
