11th Annual Call Center Week
In 2010, smart companies are now looking to grow the top-line by enhancing the customer experience. ARE YOU?
How is it possible that US Auto Parts realized a 500% increase on NASDAQ, in 2009 no less? How can Netflix leverage its 90%+ advocate customer base to increase both share and cross selling? It’s all about the direct link between a great customer experience and both the top line and the bottom line.
11th Annual Call Center Week - the fastest growing call center event in the world – is unique because a large number of practitioner speakers and senior-level call center professionals will provide real-world insight on what it takes to achieve world-class call center status. We have a COMPLETELY NEW SPEAKER FACULTY who will relate practical, measurable successes as well as lessons on what didn’t work!