Rob has been with AT&T for over 20 years leading teams in sales, operations, strategy and learning. He is currently in charge of the learning strategy and the innovation labs for the AT&T Business Customer Services organization. This organization has employees crossing the globe supporting 3M+ business customers ensuring their communication needs are delivered and serviced. It’s a diverse group of employees from managers, union teams and contractors all needing different levels of engagement in learning. Rob and his team have helped create learning solutions that engage thousands of leaders upskill themselves and drive a continuous learning culture.