Susan is a human-centered design consultant, researcher, and writer with over twenty years of experience helping people better understand, benefit from, and interact with complex systems. Her early years at Apple and the multi-disciplinary design firm Fitch helped her develop a holistic approach to designing more useful, usable, and desirable solutions for a wide variety of clients, including startups, SMEs, large corporations and nonprofits. She currently helps impact-driven organizations in the U.S. and abroad better understand and improve their communities’ interactions with complex challenges, from feature-rich software to policy-driven HR processes. Her recent clients include UNICEF, Jobbatical, the Center for Civic Media at MIT, and Bloomberg.