17 - 20 September, 2019
Amara Sanctuary Resort Sentosa, Singapore
Tegan Oakley, Head of Customer Success, at Enboarder

Tegan Oakley

Head of Customer Success,

Check out the incredible speaker line-up to see who will be joining Tegan.

Download The Latest Agenda

Conference Day One – Wednesday, 18 September 2019

Wednesday, September 18th, 2019

12:00 PM Case Study: Moments that Matter – Grab’s Experience Driven Approach to Onboarding

New hires are 2 times more likely to quit when faced with inconsistent, negative onboarding experiences. How can fast-growing, talent-hungry organisations transcend processes and paperwork, and take on an experience-driven approach to onboarding?
Discover how Grab’s onboarding journey immerses its new people in meaningful, vibrant experiences that foster a customer-centric culture from the get-go.
Key takeaways:
·         How to maintain consistent, personalised onboarding experiences during periods of rapid growth
·         From process-driven onboarding and induction to an experience-driven journey: a transformation roadmap
·         Crafting onboarding experiences that convert your company culture into a customer-centric powerhouse
·         Practical innovative onboarding tactics that drive both employee and manager engagement levels through the roof