Kaustav Chakravarthy

Executive Director, Global Human Resources Johnson Controls-Hitachi Air Conditioning

Kaustav serves as Executive Director, Global Human Resources at Johnson Controls-Hitachi Air Conditioning Inc. He leads a 75-strong global team of Human Resource and General Administration professionals who work closely with the JCH executive leadership to design and deliver JCH’s comprehensive people strategy at their manufacturing, sales and logistics locations around the world. In his previous assignment with the Lenovo Group, Kaustav served in multiple roles including as the HR Director for South East Asia, Hong Kong, Taiwan and Korea, and before that as the Asia Pacific Director for People & Organisational Capability. In earlier assignments, Kaustav has served as Vice President, Leadership & Talent Development for Accenture’s global Growth Markets, Learning & Development Leader with Ernst & Young GSS India, and with other companies like Robert Bosch and Infosys Ltd. Kaustav has two Master’s degrees in Business Administration and Counseling Psychology and brings to the table over 20 years of professional experience in varied fields, mainly corporate HR and consulting, with deep domain expertise in Talent and Performance Management, Leadership Development and Organizational Development. As a corporate HR Leader and a Learning & OD expert, he has helped devise and execute HR and Learning strategy for over 50 organisations across 14 sectors, delivering measurable business results. He has significant entrepreneurial and general management experience with large multinational organisations and has driven large cross-geography HR projects and co-founded a successful boutique L&OD consulting firm. He is also a seasoned facilitator with extensive experience in instructor led, self-paced, virtual and social learning and has personally facilitated a large number of workshops for executive leaders to individual contributors. On the personal front, Kaustav is a passionate singer trained in Indian Carnatic Classical music and plays several musical instruments. He shares his love for Indian music and culture with his wife, Dr. Geetha Bhat, who is an accomplished professional concert musician and child psychologist. They have two young children, Manasvi, 15, and ShreeRaghava, 10.

PEOPLE EXPERIENCE– Wednesday, 29 July 2020

Wednesday, July 29th, 2020

4:00 PM The Fundamentals and Application of Design Thinking to Create a Great End-to-End People Experience

The Fundamentals and Application of Design Thinking to Create a Great End-to-End People Experience


Design thinking will develop a human-centric mindset that focuses beyond designing programs or processes to create meaningful experiences. Design Thinking brings an innovate approach that will change the way HR teams deliver value, organise work and find solutions.


From recruiting to onboarding, to career path development and offboarding. It’s the impression you leave as an organisation on your people -before, during and after their journey at your company- that defines if people come to you, stay or leave. What makes your employee scream “I LOVE MY JOB!”


To be able to create that people experience, you need to build the competency of Design Thinking.

  • Understanding the fundamentals for Design Thinking and tools available to help you re-think HR function and processes
  • Mastering the steps in design think and its application
  • Learning the different methods to be applied in different phases of design thinking process
  • Know what roles and skills you need for your organisation to enable a future-fit workforce
  • Exploring how design thinking and employee experience go hand in hand
  • Leaning the essentials of Design Thinking in HR
  • Applying the process and some tools like-employee journey mapping and empathy mapping

Check out the incredible speaker line-up to see who will be joining Kaustav.

Download The Latest Agenda