Kaustav Chakravarthy

Executive Director, Global Human Resources Johnson Controls-Hitachi Air Conditioning

PEOPLE EXPERIENCE– Wednesday, 29 July 2020

Wednesday, July 29th, 2020

2:00 PM The Fundamentals and Application of Design Thinking to Create a Great End-to-End People Experience

The Fundamentals and Application of Design Thinking to Create a Great End-to-End People Experience


Design thinking will develop a human-centric mindset that focuses beyond designing programs or processes to create meaningful experiences. Design Thinking brings an innovate approach that will change the way HR teams deliver value, organise work and find solutions.


From recruiting to onboarding, to career path development and offboarding. It’s the impression you leave as an organisation on your people -before, during and after their journey at your company- that defines if people come to you, stay or leave. What makes your employee scream “I LOVE MY JOB!”


To be able to create that people experience, you need to build the competency of Design Thinking.

  • Understanding the fundamentals for Design Thinking and tools available to help you re-think HR function and processes
  • Mastering the steps in design think and its application
  • Learning the different methods to be applied in different phases of design thinking process
  • Know what roles and skills you need for your organisation to enable a future-fit workforce
  • Exploring how design thinking and employee experience go hand in hand
  • Leaning the essentials of Design Thinking in HR
  • Applying the process and some tools like-employee journey mapping and empathy mapping

Check out the incredible speaker line-up to see who will be joining Kaustav.

Download The Latest Agenda