Design Thinking: Turning the Employee Experience Into the Human Experience

Design Thinking: Turning the Employee Experience Into the Human Experience

Design Thinking has become a popular term when talking about innovative ways of working: it’s a method that is being adopted by HR to meet current employee demand. But what is Design Thinking and why is it so important to EX?

  • Learn how to use Design Thinking to change workplace dynamics
  • Know how to balance exploring multiple possibilities with disciplined thought
  • Discover the benefits of using Design Thinking in order to better understand the company’s culture and needs
  • Intro to Employee Experience Journey Mapping

Presentation by:

  • Steven Smith, Lead Design, Human-Centered Design Practice Team, USAA
  • Christine Holcombe, Senior Producer, Human-Centered Design Practice, USAA

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