Design Thinking has become a popular term when talking about innovative ways of working: it’s a method that is being adopted by HR to meet current employee demand. But what is Design Thinking and why is it so important to EX?

• Learn how to use Design Thinking to change workplace dynamics
• Know how to balance exploring multiple possibilities with disciplined thought
• Discover the benefits of using Design Thinking in order to better understand the company’s culture and needs
• Intro to Employee Experience Journey Mapping

Presentation by:

• Steven Smith, Lead Design, Human-Centered Design Practice Team, USAA
• Christine Holcombe, Senior Producer, Human-Centered Design Practice, USAA