Steve is a Certified
Experience Management Professional (CCXP) and former Business Transformation
Consultant with a Public Policy background and proven record of enabling CXOs
to effectively plan for and execute within an increasingly disrupted marketplace
and associated regulatory environment. He has nearly 20 years of experience
inspiring high-performing teams, scoping and managing change initiatives, and
advancing insight-driven policy and strategy in both public and private
sectors. Prior to AARP, he advised CXOs from Health, Retail, Manufacturing,
Media, and Public sectors helping them to understand, strategize, and act upon
emerging digital business trends and disruptive innovation opportunities driven
by the “Age of the Customer.” Steve began his career supporting the various
members of the Senior Executive Service (SES) on strategy formulation and
execution best practices, as well as associated change and corporate
communications strategies that directly contributed to the effective execution
of high-profile justice and national security policy.
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