September 30 - October 02, 2019
San Diego, CA

Workshops Day l September 30, 2019

10:00 am - 2:30 pm MASTERCLASS: Design Thinking: Turning the Employee Experience Into the Human Experience

Design Thinking has become a popular term when talking about innovative ways of working: it’s a method that is being adopted by HR to meet current employee demand. But what is Design Thinking and why is it so important to EX?

10:00AM INTRODUCTION TO DESIGN THINKING
  • Learn how to use Design Thinking to change workplace dynamics
  • Know how to balance exploring multiple possibilities with disciplined thought
  • Discover the benefits of using Design Thinking in order to better understand the company’s culture and needs

10:45AM USE DESIGN THINKING TO JOURNEY MAP THE EMPLOYEE EXPERIENCE
Employee Experience Journey Mapping can help you better understand the specific employee journeys that need to be met and how they can be aligned with company objectives
Erin Hauber, Director of Human-Centered Design Practice at USAA

Erin Hauber

Director of Human-Centered Design Practice
USAA

12:00 pm - 1:00 pm LUNCH AND LEARN

9:00 am - 11:30 am WORKSHOP A: New Metrics for Measuring the Employee Experience (EX)

A new report published by IBM and Globoforce confirms that organizations that score in the top 25% on employee experience report that they see nearly three times the return on assets as those in the bottom quarter. How much does it cost to truly change the EX and where do you even start? This workshop will demonstrate how to realize ROI from your initiatives.

9:00AM Introduction
9:10AM CASE STUDY: The New Metrics of Employee Experience
New demographics in the workforce require new metrics to measure them by because Traditional ways of managing employee experience aren’t working anymore.

9:50AM Solutions Clinic 
 - Break into groups of 4-5 and come up with solutions to a chosen problem 
 - Identify the right techniques to create an engaging environment that will produce results 
10:20AM Break 
10:30AM How to Use New Metrics in Your Organization
-Find out how you can improve employee engagement by choosing the right metrics
-Learn about benefits of strategic prioritisation of initiatives to achieve your end-goal
-Learn how to identify the problem and create a personalised solution 
11:30AM Conclusion   

12:30 pm - 3:00 pm WORKSHOP B: UX Design for Digital Transformation

Reports by McKinsey suggest that over 70% of digital transformation initiatives fail to meet expectations mainly because of poor user experiences (UX).
12:30PM Introduction 
12:40PM The ROI of Digital Transformation
How to create a positive Digital Experience that brings results
1:20PM Solutions Clinic
 - Break into groups of 4-5 and come up with solutions to a chosen problem 
 - Identify the right techniques to create an engaging environment that will produce results 
1:50PM Break
2:00PM Effectively Digitalizing the Workplace
-Learn how your business can take advantage of these new tech tools and processes
-How to improve the ROI of digital transformation by starting with understanding the problem
-Understand the importance of develop digital skills to improve the digital experience
3:00PM Conclusion