The pursuit of an “emotion-free workplace” undermines that which makes us human: our feelings, including their influence on everyday performance. Each of us, consciously or not, experiences hundreds of emotions each day from the moment we enter work to the time we leave. Imagining that our success in the workplace requires us to deny the existence of emotions is no more realistic than imagining a driver that can reach her destination by ignoring the weather, traffic, and time of day. In this session, you will:

• Learn about emotion science and the skills of emotional intelligence and how to develop emotion skills
• Understand the five important areas that emotions impact our daily work lives
• Become attuned to how you can optimize performance by unlocking the power of emotions

Andrea Hoban, Co-Founder & Head of Learning, Oji Life Lab

Download this interactive worksheet to discover, define and brainstorm about your biggest employee experience challenges. 

Created by Catherine Cooper, Insight Strategist, EmpathyWise

Design Thinking has become a popular term when talking about innovative ways of working: it’s a method that is being adopted by HR to meet current employee demand. But what is Design Thinking and why is it so important to EX?

• Learn how to use Design Thinking to change workplace dynamics
• Know how to balance exploring multiple possibilities with disciplined thought
• Discover the benefits of using Design Thinking in order to better understand the company’s culture and needs
• Intro to Employee Experience Journey Mapping

Presentation by:

• Steven Smith, Lead Design, Human-Centered Design Practice Team, USAA
• Christine Holcombe, Senior Producer, Human-Centered Design Practice, USAA

According to Robert Half, one-third of job seekers would pass up the perfect job if the corporate culture was a bad fit. From an organizational perspective, continuity and teamwork are the most beneficial outcomes in the longer term for organizations who invest in good culture and retain the employee. In this session you will learn:

• How to dig in and understand the engagement opportunities within your organization
• Creating recognition opportunities to celebrate associates in meaningful ways
• Keeping tabs on competitive offerings to benchmark and evolve current offerings

Kathleen Zamora, Director of Employee Engagement, Luxottica

Enjoy 4 of our top rated presentations from the 2019 EX Impact Fall that took place this past September. 

How to Connect HR to the Business Strategy

• Anil Saxena, Director for Employee Engagement and Coaching, Comcast Cable

How Southwest Airlines WOW’s their new Hires by Creating Amazing Onboarding Experiences

• Colette Williamson, Manager of Leadership Development and Employee Training, Southwest Airlines

How Ordergroove went Beyond the Typical Survey to Improve Company Culture

• Karen D. Weeks, VP of People, OrderGroove

It’s Not a Question of CX or EX, It’s (XM) Experience Management

• Steve Loyka, Director, Experience Strategy, AARP Experience (AARPx)

Curious about what last year's presenters spoke on at the 2018 Employee Experience Impact? We have a presentation packet on employee engagement. With speakers from TD Bank, Avande, and Chevron, this e-book offers a wealth of insight on the importance of employee engagement. Learn more at the 2019 event, running in Orlando, FL between February 27 - March 1, 2019 at the Florida Hotel & Conference Center in Orlando, FL.

Ever think culture doesn't matter much at work? Think again! At the 2018 EX Impact event, we had presenters from HP and Nokia speak on the importance of a strong company culture and how it impacts employee engagement. See their presentations here, and join us at the 2019 EX Impact, running February 27 - March 1, 2019 at the Florida Hotel & Conference Center in Orlando, FL.

Interested in how Humana approaches employee engagement? Check out a presentation from the 2018 EX Impact on the PeopleFirst Experience to get a firsthand look! PeopleFirst is Humana's approach to the associate experience driving the customer experience.PeopleFirst focuses on how leaders create the environment and model the culture that associates need to succeed. Associates then translate their own experience onto customers, closing out the circle and continuing the cycle.

In this presentation from 2018 EX Impact speaker Sara Main, Head of Employee Experience, Culture, Diversity & Employee Brand at LogMeIn, you'll learn why it's imperative that your organization has a strong employer value proposition. From decreased annual turnover rates to competitive advantages, EVPs are crucial for your organization's success.

The “consumerization of HR” is a rather broad topic but, at its core, its bringing what the employee or associate is used to experiencing in their non-work life and bringing that into the workplace. Its providing an experience that replicates what they’re used to in the marketplace when they use Uber, Amazon or a United App. We sat down with with Kelvin Lovely , HR Advisory Solution Consultant, ServiceNow to discuss what the consumerization of HR means and how it will help shape the way HR services are delivered for years to come. 

Plus! As an added bonus, we've included a past presentation on "Uberization - Attracting Millenials by Speaking Their Language."

To receive a copy via email please contact enquiryIQPC@iqpc.com

The workforce of the future has arrived! Laci Loew, Founder & Principal, Laci Loew & Company LLC and Bob Danna, Retired Managing Director, Deloitte LLP share new rules for how to ensure your employees survive & thrive!

This presenation will cover:

• Learn today’s human capital megatrends
• Recognize the arrival of automation in your workplace
• Discover how automation is driving new demands on your employees
• Decode organizational structures & why they matter to today’s workforce
• Understand the networked structure & the role of the employee as expert in it
• See who is implementing a network of experts …. and doing it well
• Know how to get started with leveraging expertise in the network

To receive this piece via email, please contact us at enquiry@iqpc.com with title listed in the subject line.

Presentation by Kelly Harper, Director Customer Experience Program, BMO. Covers:

• Defining Customer Experience
• BMO’s Brand Journey
• Bringing Customer Experience to Life
• Keys to Success

Since Globoforce launched the WorkHuman movement, the concept of working human – bringing more humanity and social connection to the employee experience – continues to gain momentum with forward-thinking HR and business leaders. To add to the growing body of research on the impact of working human on individuals and business outcomes, Globoforce annually surveys fully employed workers in the United States on their attitudes and perspectives on recognition, performance, and life at work.

HR as a profession is undergoing a profound shift. Once solely focused on how to manage people as disposable resources, the human era is energizing HR leaders to be the culture keepers of their organizations. Every aspect of a company’s culture – from how employees are recognized and developed to how life events are celebrated – is being reimagined to drive greater business impact and bring more humanity to everyone’s experience at work. 

Globoforce® conducts an annual survey in collaboration with the Society for Human Resource Management (SHRM) to elicit trends and insight from HR leaders and practitioners about their top workforce challenges and strategies to help address them.

The ROI of social recognition. How social recognition drives business success