COBRA Question: Coaching a client who was RIF'd from a Fortune 25 company. She has paid all her COBRA payments, and they acknowledge she is current, but she has been denied medical service as her insurance says she is not covered. She has contac

COBRA Question: Coaching a client who was RIF'd from a Fortune 25 company. She has paid all her COBRA payments, and they acknowledge she is current, but she has been denied medical service as her insurance says she is not covered. She has contacted the company and they said they will look into it and can't tell her when it will be resolved. Told her to pay out of pocket - she can't as she has no income and has exhausted her savings. What is her recourse? How would you advise her to proceed? Thanks.