Customer Experience Practices that Supercharge Your Employee Experience
Customer experience design can and should inform employee experience practices. Learn how to apply the best of your customer experience to the most important people in your organization, the employees.
Tried and tested methods and capabilities to drive Customer Experience (CX) Programs have not yet gained the same level of adoption and traction across Employee Experience (EX) Programs. Why are the years of learning from CX programs not penetrating the measurement approaches for our most valued assets in a business, our employees? What is holding us back? What are the obstacles to overcome and how can we effectively apply these capabilities to supercharge our EX programs?
This session will look at how you can build a comprehensive Employee Experience program that listens at scale.
Critical insights include:
- Demonstrating the value of Employee Experiences and connecting it back to Customer Experience
- A practical approach to implementing a comprehensive Employee Experience program to help you and your employees win
- Elevating Employee Experience practices beyond annualised engagement programs and creating an ecosystem of listening across your entire employee ecosystem.